Rumor Mill

If I had a dollar for every one of those "JoeBob Cellular" places that totally screwed a customer over...... I wouldn't be posting on this forum, I would be in Maui having 6 overly-attractive women worshipping me.

evilbstrd666 said:
If I had a dollar for every one of those "JoeBob Cellular" places that totally screwed a customer over...... I wouldn't be posting on this forum, I would be in Maui having 6 overly-attractive women worshipping me.

and i'm guessing you would only have 6 so you could have a day to rest?

That, and I wouldn't want to be TOO greedy....

evilbstrd666 said:
If I had a dollar for every one of those "JoeBob Cellular" places that totally screwed a customer over...... I wouldn't be posting on this forum, I would be in Maui having 6 overly-attractive women worshipping me.

Can anyone spot the oxymoron in this post?

We give up, What is the oxymoron in this post?

Hopefully that means joe bob cellular will go out of business. It has been the experience in my area that Agents do nothing but screw customers over and mess with their accounts. Then the same customers come in and fuss at me about accounts being screwed up because they went to an agent who did not know what they were doing.

Yeah, and just like yesterday...had a customer who was 80 years old and had a text plan on his account that he bought at Radio Shack. He works at Walmart...he went to the stand they have there to find out about his bill and they told him to call customer care...they couldn't look at his account...and he works there as a greeter! So he came into my location (an Indirect) and I helped him out. LOL.

With Verizon Wireless, the Indirects (such as I, not mass indirects) have the LOWEST churn and the fewest customer care calls. Why? Because we do the best at educating the customer and selling them what they need...not things like text plan to an 80 year old man who doesn't even know what texting is...

Radio Shack dropped Verizon for Cingular and all of the sudden my company, was #1 Cingular dealer in Colorado does not sell their service anymore as of Late November 2005. All I can say is bye bye Cingular being #1 in customers.

South Florida commisions have been lowered, residuals lowwered and quotas are higher, all to weed out the weak.





www.CurtisM.com

it's happening in company stores too...

Don't I know it. We just had a meeting about the new "comp plan." All I can say is is that. Cingular has intentions on doing away with all Pay as You Go services and going to Pick Your Plan. That that is what we are being told we have to push. And if we don't do that, then you don't make anything off of pay as you go. Like another poster said our commissions are being lowered and quotas are going higher all to weed out the weak.

Wouldn't count on it, unfortunately.

i love how everyone continues to knock on radioshack as a poor customer service company. I manage a radioshack in Portland and can say from experience that yeah, there are quite a few sales reps in the company who are incompitent jackasses who are out for nothing other than their paychecks. There is one in the store down the street from mine who is constantly pissing off customers. But to judge radioshack as a whole on these people is retarded, because my team is phenominal at customer service and are constantly told so by customers. The fact is that there are these people no matter where you go...the cingular sales stores have them, the locally owned stores have them, and the same goes with sprint. Cingular is in the same boat as every...
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Excuse me:

1) I work for RadioShack. It's a 50%-50% shot - half the stores are like yours and mine - we actually care, and do our best to help. The other 50% don't care in the slightest; they just want their money. Those will even cheat/steal to do so. Don't even try to tell me this isn't happening; I ran a store after the previous mgr (who was promoted) cheated and stole his way to a bigger store.

2) Just because RS is having trouble now does not mean I am bashing them; it's the honest truth. The CEO even admits this, calling it a "period of transition". It also does not mean that I am saying RS is going to fail.

Agreed. We have a lot of messes to clean up from some unethical people. The good news is that Cingular seems to be more energetic, more enthusiastic, more ethical and less arrogant than Verizon. A historical comparison could be made to ATTWS before they began going south. Verizon seems to be at that point. The rest of the industry has caught them. Two years ago I would have never dreamed of saying that, but it is true.

One of my employees stated that it is good to have two carriers with phones we can believe in. We always had to sell Verizon phones tongue in cheek because of their quality. We could not count on the phone lasting through the customer's contract. We never had a problem with Sprint phone quality and now with Cingular we can ...
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Wow funny cause I have multiple customers DAILY come to my indirect verizon kiosks and tell me how much they hate Sprint or Cingular or how there phones suck or reception is awful or a number of other problems. I had 3 people in one week pay the ETF from Sprint and switch to Verizon.
I DON'T lie to my customers, I have no reason to. I am a VERY ethical person. I won't sell a customer something they don't want / need. I spend a lot of time helping my customers learn how to use their new phones (it's part of my JoeBlow Indirect companies Sales Procedure)
My sister had Sprint for years, solely cause she didn't want to pay the ETF and they would extend her contract w/o her knowledge every time she called to tell them how much her phone sucked...
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