please help me understand
Any help on any o...
I suppose I could google it. 🤭
Traditional Nextel phones say Nextel both on the phone and the screen. The hybrid (PowerSource) phones say Nextel on the back of the phone, but say Sprint on the screen. Yes, traditional Nextel phones are still sold today, and these phones use iDEN for voice, as well as walkie-talkie (Direct Connect) and data services.
On my ic502, I changed the greeting banner to display only "Nextel" instead of "SprintNextel."
My guess, based on your post, is that your father has the Blackberry 8830. That has a GSM SIM card for international use. The very unimformed reps might have saw that and thought it was a iDEN SIM.
My advice would be for your dad to go somewhere, anywhere else and have better informed reps go over his setup, situation, and needs. It's really sad that reps can't tell the difference between an iDEN and CDMA Blackberry even at a casual glance. It would be better for him to work with reps that know what they are doing.