September 11th is the Day
The remaining att customer's will be transferred to Cingular customer care systems on September the 11th . . . I've heard.
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Billing Conversion Announcement
· Change:
o Siebel Accounts are being converted to CARE or Telegence depending on the market.
· Description:
o Over the next several months, Siebel Billing Accounts will be migrated into CARE or Telegence. Certain transactions will not be allowed during this conversion. See below for details on how to identify accounts in the conversion and what errors may be seen.
· There are three stages a customer’s account could be in during the Billing Conversion:
o Quiet Period - July 29th – September 11th
§ This is the period during which an account is being prepared for transfer into CARE or Telegence.
o In Conversion - September 11th- September 12th
§ This is when the account is actually being ...
(continues)
· Change:
o Siebel Accounts are being converted to CARE or Telegence depending on the market.
· Description:
o Over the next several months, Siebel Billing Accounts will be migrated into CARE or Telegence. Certain transactions will not be allowed during this conversion. See below for details on how to identify accounts in the conversion and what errors may be seen.
· There are three stages a customer’s account could be in during the Billing Conversion:
o Quiet Period - July 29th – September 11th
§ This is the period during which an account is being prepared for transfer into CARE or Telegence.
o In Conversion - September 11th- September 12th
§ This is when the account is actually being ...
(continues)
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Does this mean I would have to migrate from ATTWS GSM Nation Family Plan and migrate from ATTWS branded phones to Cingular phones and plans ?????
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i don't think that it is good practice to post something that is obviously for cingular employees. what did you cut and paste this from some internal site? you should be fired for something like this.
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Really... the fact that we are going to be using different systems is not really super secret. It will not affect the customers or the business in anyway. Do you think at convergys we are ever trusted with any information that would be top secret???? They tell us a week after a policy changes that it occured 🙂
Plus I'm not really all that loyal to Cingular anyway. My paychecks come from Convergys. I would like Cingular to drop us, so we could have a better client to deal with as Cingular has been less then stellar.
Plus I'm not really all that loyal to Cingular anyway. My paychecks come from Convergys. I would like Cingular to drop us, so we could have a better client to deal with as Cingular has been less then stellar.
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The best part of ConvergysSlave's post is the last line : "Calls from converted customers are routed to correct Orange centers" 😁 🙂 😎
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So where did you get this info? I work for cingular and I have not heard this. I'll check in CSP tomorrow.
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I'm a Blue rep and we got an email outlining "the plan". Guess your out of the loop.
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Well. I have received the company e-mail as well. And I'm pretty sure we are discouraged from just randomly sending those out to whomever asks for them.
They do appear to be phasing out seibel and merging the billing systems so everything will run out of care/telegence. I haven't heard an exact date like September 11th, but it sounds about right.
They do appear to be phasing out seibel and merging the billing systems so everything will run out of care/telegence. I haven't heard an exact date like September 11th, but it sounds about right.
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Exactly. The goal is to have all accounts in one system. Not just to combine blue into the orange systems. Eventually they'll all be in one system not some in Telegence some in Care. This paves the way for National call routing and everyone will be takin calls from every market.
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Assuming the transition is smooth...... 😳 , yeah it'll be good. The orange tools are easy compared to this cumbersome piece of ....
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I think you're probably right that this will happening that soon -- I've noticed Telegence has been upgraded and now has a field for each account which shows which network our customers are on -- whether it be "Orange", "Blue", or "Both". The new version of CARE was also just released but I haven't noticed anything as obvious as the Telegence change.
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My post should have been in reply to ATTISDEAD rather than SilverJack. 🤭
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what a dumb @$$ claim, why waist your time or thoughts on something so stupid. Why would they pick such a tragic day in US history.
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I believe that they picked this day solely because it is a Sunday. They seem to do these type of transactions on Sundays so it has the least impact to the customer base. When the accounts are actually being moved to care/telegence customer care will be unable to make any changes.
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Well wrong wrong wrong you are. There are still Cingular reps working on sundays and customers can still call a call center. They are just routed to a different area. Gets your facts straight. And why would Cingular move everyone over without their knowledge...that is illegal
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Ocellular said:
Well wrong wrong wrong you are. There are still Cingular reps working on sundays and customers can still call a call center. They are just routed to a different area. Gets your facts straight. And why would Cingular move everyone over without their knowledge...that is illegal
Where do you get your info? how is this illegal? what billing system a company uses makes no difference. a company does not need to get permission to from its customers on what billing system it uses especially since what they are trying to do is to merge everything into one. it is not saying you have to change the plan you are on. it just means your info is in another system as apposed to another. but yes a some cin...
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whooow, havnt you ever heard of terms of agreement (or Service) its the information in pt. 3 font about a page long that all customers sign saying that they can legally do whatever they want, and you can't do a thing about it.
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Ocellular said:
what a dumb @$$ claim, why waist your time or thoughts on something so stupid. Why would they pick such a tragic day in US history.
🤣
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Your information is wrong. AT&T business accounts are scheduled to be ported in November. The plans have not even been built yet.
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I'm not referring to business accounts at all. Only accounts for regular individual customers.
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yea. The information is not wrong. Because he said nothing of business customers. Since neither of us would know anything about business customers. I can assure you the roll out for moving individual billing accounts over is in motion and the date for completion is set for September 11th.
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ZombieJ said:
yea. The information is not wrong. Because he said nothing of business customers. Since neither of us would know anything about business customers. I can assure you the roll out for moving individual billing accounts over is in motion and the date for completion is set for September 11th.
Will this move have any impact on customers who currently have ATTWS GSM plans or ATTWS branded phones ????
Thanks
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