Coverage has worsened
To be honest with you guys I don't have a clue what happened. Ever since the merger my coverage along La 27 has worsened. I used to have smooth coverage from Sulphur to DeQuincy but for some reason when I get just a few miles from DQ it completely loses it's signal. I have a Nokia 6340i and never had any problems with it and am very pleased. Let me explain what is happening. I'll be talking on the phone and when I get to this certain area, I lose the connection. As soon as the call disconnects it jumps from showing 0 bars to full strength. I don't know what happened because it used to not do that. Can someone explain to me what might have happened? If there is a tower that close to me why isn't it picking it up instead of disconnect...
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The GAIT phone (6340i) has always had the problem of dropping calls when switching between TDMA and GSM towers. The phone from what I understand looks for TDMA tower before GSM towers with the old 32k gait sim. I recently upgraded to the 64k sim and it is now seems to look for the GSM towers first and only goes on the TDMA network when I am more rural places, so I would recommend trying upgrading to the new sim from your Cingular store first. Cingular may be upgrading the TDMA towers in your area to GSM towers and this is causing the problem. I hope this makes sense to you and will help.
-Z
-Z
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zjc2a said:
The GAIT phone (6340i) has always had the problem of dropping calls when switching between TDMA and GSM towers. The phone from what I understand looks for TDMA tower before GSM towers with the old 32k gait sim. I recently upgraded to the 64k sim and it is now seems to look for the GSM towers first and only goes on the TDMA network when I am more rural places, so I would recommend trying upgrading to the new sim from your Cingular store first.
-Z
it's not the SIM card that fixed it, it is what the cigular rep did in the system to change how the phone works. the 6340i is not an ENS phone the the 64k sim will do nothing. A cingular rep has to change the phone on our end from TDMA-GAIT to GSM-G...
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Unfortunately there are still many rural areas that I go that has zero GSM coverage, so it's necessary for now that I keep the GAIT phone. Believe me if I felt safe enough to upgrade I would have already done so. But because of a lack of GSM coverage in some of the areas I go I need the TDMA service that is there.
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I agree with Jinx about updating the phone in our system. It's basically a store rep added the IMEI to our databases instead of just having the ESN and SIM. You'll have the same coverage area as what you have now, only it will look for GSM towers first. I've done this for several customers, and since I haven't seen them since I believe it solved their problem.
Calls will still continue to disconnect when transitioning from a GSM area to TDMA, since it is not possible for it to handoff the signal.
Calls will still continue to disconnect when transitioning from a GSM area to TDMA, since it is not possible for it to handoff the signal.
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So basically you're saying the GAIT feature doesn't work anymore. I thought the intention of GAIT was to handoff from GSM to TDMA and vice versa!
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arabianknightone said:
So basically you're saying the GAIT feature doesn't work anymore. I thought the intention of GAIT was to handoff from GSM to TDMA and vice versa!
GAIT was not meant to be used all the time, it was a temporary sollution while building GSM network, if you intend to use in areas where we don't intend on putting GSM then YES you are SOL
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Are they planning to overlay GSM in all the areas that currently have TDMA service? If so, do they have any idea when they would have this accomplished?
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arabianknightone said:
Are they planning to overlay GSM in all the areas that currently have TDMA service? If so, do they have any idea when they would have this accomplished?
Its on on-going process, so thats why they eliminated all selling of TDMA plans buy both the "blue and orange" sides.they are eliminating plans so customers can't change their TDMA plans around, as well as the phones are no longer sold. i'd say probably within 2 years maybe.there's a lot of customer to migrate onto GSM, probably 2 years to turf them onto GSM or if not go elsewhere for different service.
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arabianknightone said:
So basically you're saying the GAIT feature doesn't work anymore. I thought the intention of GAIT was to handoff from GSM to TDMA and vice versa!
It is but it is not what is known as a soft hand off it is a hard hand off... Meaning that it will transfer between like towers seamlessly but when switching from TDMA to GSM and GSM to TDMA it will drop, and it has always been that way.
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it's not the SIM card that fixed it, it is what the cigular rep did in the system to change how the phone works. the 6340i is not an ENS phone the the 64k sim will do nothing. A cingular rep has to change the phone on our end from TDMA-GAIT to GSM-GAIT. it's easy to do if you know what you're doing. that is how the phone changes its primary search.
OK,They changed my sim card and plan the same day.
OK,They changed my sim card and plan the same day.
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arabianknightone said:...
To be honest with you guys I don't have a clue what happened. Ever since the merger my coverage along La 27 has worsened. I used to have smooth coverage from Sulphur to DeQuincy but for some reason when I get just a few miles from DQ it completely loses it's signal. I have a Nokia 6340i and never had any problems with it and am very pleased. Let me explain what is happening. I'll be talking on the phone and when I get to this certain area, I lose the connection. As soon as the call disconnects it jumps from showing bars to full strength. I don't know what happened because it used to not do that. Can someone explain to me what might have happened? If there is a tower that close to me why is
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Mr.PIR said:...arabianknightone said:
To be honest with you guys I don't have a clue what happened. Ever since the merger my coverage along La 27 has worsened. I used to have smooth coverage from Sulphur to DeQuincy but for some reason when I get just a few miles from DQ it completely loses it's signal. I have a Nokia 6340i and never had any problems with it and am very pleased. Let me explain what is happening. I'll be talking on the phone and when I get to this certain area, I lose the connection. As soon as the call disconnects it jumps from showing bars to full strength. I don't know what happened because it used to not do that. Can someone explain to me what might have happened? If there i
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zjc2a said:
Cingular towers and ATT towers can NOT cause interference with each other, try a new sim card first, much cheaper and if you are like me if a phone works stick with it.
-Z
Since the ATT towers are owned by cingular and cingular already owned theirs, customers have aceess to the 2 networks, thats why if you go into your network setting, you see either "Cingular, ATT Wireles, T-mobile" or "(cingular,cingular,T-Mobile) since the towers work are the same frequency each tower also have different power levers, you can have a tower 1800 Mhz, but its output is 25,000 watts, not actual figure but just as an example, and a 1800 Mhz tower that is ATTWS but it puts put 30,000 watts of power.That can cause...
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This are the reps we deal with.... 😢 Did I mention I had call CS 3 times before I got a straight answer, three different answers, only one solution.
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Did i mention that I AM a CARE Rep, have been there for many years, trained on all aspects of 1(Analog- service,tech,freq plans all), then 2(TDMA- freq,plans,phones,towers freq) and of course 3(GSM plans,freq, tower freq. service)
I was trained in all aspects of it,I do know what I am talking about.The longer the reps are there, the more knowledge is accumulated.New reps, who weren't trained on all aspects don't know or understand, or even care, they guess at it, thats why you got 3 answers, my answer is right, i have dealt with these situations before, so I know.Believe it or don't believe it.
Frankly ,i'll be honest with you, i couldn't care personally if you got no service or great service, won't pretend i do, i just know how to fix...
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I was trained in all aspects of it,I do know what I am talking about.The longer the reps are there, the more knowledge is accumulated.New reps, who weren't trained on all aspects don't know or understand, or even care, they guess at it, thats why you got 3 answers, my answer is right, i have dealt with these situations before, so I know.Believe it or don't believe it.
Frankly ,i'll be honest with you, i couldn't care personally if you got no service or great service, won't pretend i do, i just know how to fix...
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GEEZ! 😲 What set you off! The guy was just explaining his frustrations so don't YOU be pissed off! 👿
What a hypocrit. 😡
What a hypocrit. 😡
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dogear said:
GEEZ! 😲 What set you off! The guy was just explaining his frustrations so don't YOU be pissed off! 👿
What a hypocrit. 😡
I'm not being a hypocrite, he's trying to tell me how i'm wrong which i'm not, i told him how to fix it, and he likes to hear other peoples answers since he didn't like mine, thats fine, i just don't want hear him whine when it happens again. 🙂 😁
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"This are the reps we deal with.... Did I mention I had call CS 3 times before I got a straight answer, three different answers, only one solution."
Where did he point out that you were wrong?
Where did he point out that you were wrong?
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Would there be any way to fix this problem without upgrading the phone? I know it's probably best that I upgrade to fix network problems I'm having, but unfortunately there are some rural areas that I go to that have absolutely zero GSM coverage. I still need the ability to be able to dial out on analog and TDMA services available in those areas that I go to quite often. Usually I'm one of the first people to upgrade my phone when the contract runs out, but because I need to be able to have service in those areas I've been very hesitant to do so. I was planning on waiting another year and then reevaluating the GSM coverage available.
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arabianknightone said:
Would there be any way to fix this problem without upgrading the phone? I know it's probably best that I upgrade to fix network problems I'm having, but unfortunately there are some rural areas that I go to that have absolutely zero GSM coverage. I still need the ability to be able to dial out on analog and TDMA services available in those areas that I go to quite often. Usually I'm one of the first people to upgrade my phone when the contract runs out, but because I need to be able to have service in those areas I've been very hesitant to do so. I was planning on waiting another year and then reevaluating the GSM coverage available.
Well what i will tell you will be brutally hon...
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We have been having similar problems with our digital phones in this area. I work in a retail store direct for AT&T Wireless, not a dealer location. We have noticed a HUGE increase in reception problems for our digital customers in our non-divested service areas. We aren't quite sure what the problem is, but since about mid-January we have begun to have at least 3 people a day come in complaining they can't get service where they could a month ago. The complaints come exclusively from the non-divested markets. What I am beginning to think is that Cingular is beginning to shut down the "redundant" towers. I have no proof, but since this problem has NOT ONCE occurred in our divestiture area, we are beginning to have a suspicion that it IS some...
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Speedy, thats because on the digital service, you only get what att digital towers now.If you remember attws signed a roaming agreement with the other carriers to share coverage towers, now when attws got bought out and went out of business that roaming agreement ended,so they lost the access to use other carriers towers, and the problem i posted before is that you get access to the cingular and att towers, but these towers have different power output in wattage.
so if you have a weaker signal close to a equally powered cingular tower it will cause interference and static issues, same as having a cordless phone turned on near a radio, interference, or a baby monitor by a radio, they are all transmitters, and will interfere wirth each oth...
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so if you have a weaker signal close to a equally powered cingular tower it will cause interference and static issues, same as having a cordless phone turned on near a radio, interference, or a baby monitor by a radio, they are all transmitters, and will interfere wirth each oth...
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