TDMA to GSM Prepaid Upgrades (LONG)
I work in an exclusively prepaid center. One of the biggest headaches that I have to deal with (which will end sometime in April, HOPEFULLY) is TDMA to GSM upgrades and especially former AT&T Wireless migrations.
Cingular to Cingular migrations are sort of simple except balance transfers take up to 5-7 business days. Former AT&T to Cingular migrations are a bit more of a headache. In most cases, the balance actually transfers automatically the same day. The major issue with both is the STORE REPS. In order to get a FREE phone for upgrade, you have to purchasea PIN card. WHY? Because of the delay in balance transfer for Cingy to Cingy and because the expiration date DOES NOT TRANSFER!!!!!!!!
I have had so many customers call in becaus...
(continues)
Cingular to Cingular migrations are sort of simple except balance transfers take up to 5-7 business days. Former AT&T to Cingular migrations are a bit more of a headache. In most cases, the balance actually transfers automatically the same day. The major issue with both is the STORE REPS. In order to get a FREE phone for upgrade, you have to purchasea PIN card. WHY? Because of the delay in balance transfer for Cingy to Cingy and because the expiration date DOES NOT TRANSFER!!!!!!!!
I have had so many customers call in becaus...
(continues)
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