change from 39.99 plan to old 29.99 plan or prepaid?
Hi everyone,
Great forum; I've gotten a lot of useful info here already.
I didn't find anything about the following question:
I have the 450 min plan for 39.99 (in contract until May). I don't call that much and I have 2000 min rollover.
When I get out of contract, would I be able to switch to the old 29.99 plan (200 min) - which I should have taken when I had the option - if I ask the retention department nicely?
Or will I be able to switch to prepaid?
Thanks in advance for your input.
Great forum; I've gotten a lot of useful info here already.
I didn't find anything about the following question:
I have the 450 min plan for 39.99 (in contract until May). I don't call that much and I have 2000 min rollover.
When I get out of contract, would I be able to switch to the old 29.99 plan (200 min) - which I should have taken when I had the option - if I ask the retention department nicely?
Or will I be able to switch to prepaid?
Thanks in advance for your input.
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If you talk to retention they may be able to get you that plan. I don't know their options but you can provision it in the billing system so it isn't our of the question.
As far as moving to Pre-paid I don't know if that is an option or not. Hopefully someone else can help you further.
As far as moving to Pre-paid I don't know if that is an option or not. Hopefully someone else can help you further.
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Depends on your LTV value -its the Life Time Value, its how much you are valued by Cingular, its takes into consideration- how often you call into customer service, requests for credits, how long you been on service for, how much revenue you generate.
Its known within Cingular that plans under $39.99 don't generate revenue, they only break even on that plan-$29.99, thats why it only offered on prepaid.
If you have a LTV1 level, then not offered at all.The higher the better, and no one including the retention (now known as Customer relation Team) can provision it.
Its known within Cingular that plans under $39.99 don't generate revenue, they only break even on that plan-$29.99, thats why it only offered on prepaid.
If you have a LTV1 level, then not offered at all.The higher the better, and no one including the retention (now known as Customer relation Team) can provision it.
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Thanks for the info, averagejoe.
My line is in my husband's name, who typically makes 1200 dollars in international phone calls on the other line in his name while he's travelling. We both barely use any weekend minutes, only a bit of M2M. We barely call customer service (does that make you a less worthy customer? wow, interesting to know). We've had the lines for 1,5 years.
Do you have any idea what kind of level that would make us? Thanks!
My line is in my husband's name, who typically makes 1200 dollars in international phone calls on the other line in his name while he's travelling. We both barely use any weekend minutes, only a bit of M2M. We barely call customer service (does that make you a less worthy customer? wow, interesting to know). We've had the lines for 1,5 years.
Do you have any idea what kind of level that would make us? Thanks!
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wok67 said:
Thanks for the info, averagejoe.
My line is in my husband's name, who typically makes 1200 dollars in international phone calls on the other line in his name while he's travelling. We both barely use any weekend minutes, only a bit of M2M. We barely call customer service (does that make you a less worthy customer? wow, interesting to know). We've had the lines for 1,5 years.
Do you have any idea what kind of level that would make us? Thanks!
Now its based on number by number revenue, should make your level, now this is a guess unless I brought up the account, which I have no intent on asking for or checking on-I don't ask for personal info on here, a LTV level 2, so you may get downgr...
(continues)
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I'm not super attached to my roll-over. I guess I'll find out exactly what my options are when my contract runs out.
I find US pricing and plans frustrating; I felt like I was getting railroaded into a monthly plan even though I'm a light user. But I tried prepaid in the US and that was even more expensive than a plan.
European carriers are much more competitive about pricing than in the US. If have your own phone in Europe you can get great SIM only deals (doubling call credit f.i.). Anyone with prepaid is not obliged to recharge every few months for a set amount of money like in the US. You can keep your prepaid number forever if you make one call per year or refill once a year.
Anyway, I'm starting to digress. Thanks for the i...
(continues)
I find US pricing and plans frustrating; I felt like I was getting railroaded into a monthly plan even though I'm a light user. But I tried prepaid in the US and that was even more expensive than a plan.
European carriers are much more competitive about pricing than in the US. If have your own phone in Europe you can get great SIM only deals (doubling call credit f.i.). Anyone with prepaid is not obliged to recharge every few months for a set amount of money like in the US. You can keep your prepaid number forever if you make one call per year or refill once a year.
Anyway, I'm starting to digress. Thanks for the i...
(continues)
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