Why is N&W and M2M use abuse?
just wondering why people keep saying that excessive use of mobile to mobile and nights and weeks is "abuse" or "taking advantage" of cingular? the point of having these features is so customers can USE them. no one wants overages or to have to wait days/weeks to use their phones again cuz they ran out of minutes. if cingular wants to take away your ability to upgrade at a discount, fine, but people shouldn't act like it's wrong to use these features. it's not abuse.
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WTH is your problem? This is like your third thread on this. Picture this:
A family of five on a FT for $69.99. This family uses 650 daytime minutes. 8,000 m2m minutes and another 10,000 n&w minutes. Do the math honey. This family is costing cingular more than what they are paying cingular each month. So, they won't qualify for a discount on the next upgrade.
It is somewhat unfair, but hey! this is coming from upper management. There's nothing that we can do but wait until they either make some modifications or just throw this new policy out the window.
A family of five on a FT for $69.99. This family uses 650 daytime minutes. 8,000 m2m minutes and another 10,000 n&w minutes. Do the math honey. This family is costing cingular more than what they are paying cingular each month. So, they won't qualify for a discount on the next upgrade.
It is somewhat unfair, but hey! this is coming from upper management. There's nothing that we can do but wait until they either make some modifications or just throw this new policy out the window.
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If its costing Cingular money, they shouldn't have offered it TO BEGIN WITH. Cingular's policies are going to the dogs, and soon their customers (yes I am one of them with 5 lines on my account for 10+ years now) will be switching carriers.
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are you affected by this? if not, why are you swithching carriers???????????? and if you are going else where, what are they offering you that cingular isn't?
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I have no clue as to if I am affected by this. Won't know until its time for my upgrade. Will I switch carriers? Possibly...I will weigh my options at that time. I probably am not eligible under the new rule since I use lots of N/W minutes and data. I am on the FT 69.99 1100 minutes, with 2 lines having 19.99 old media works package, and a 3rd line having 1000 texts for 9.99. After taxes, my bill is around $180 a month. So we shall see...
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N/W are cheaper than Daytime Minutes for Cingular. The electricity to power the towers is cheaper and there are less people that use it. Does your family use more than 10,000? Why don't you check your online account and see. Even if you do, that doesn't necessarily mean it's a problem.
How much data do you use? Do you go over 1GB? If not, you shouldn't worry because Cingular actually wants you to use data.
You didn't mention M2M. M2M is probably the big killer in this whole profitability deal. If you're really that concerned, why don't you call customer service and ask them if your profitability affects your ability to get upgrades. And if it does, they could tell you how to get that changed since you are re-rated every 3 mont...
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How much data do you use? Do you go over 1GB? If not, you shouldn't worry because Cingular actually wants you to use data.
You didn't mention M2M. M2M is probably the big killer in this whole profitability deal. If you're really that concerned, why don't you call customer service and ask them if your profitability affects your ability to get upgrades. And if it does, they could tell you how to get that changed since you are re-rated every 3 mont...
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Use maybe at the most (on a busy month) 5k N/W mins, maybe 800-1000 M2M mins, and no never go over a GB of data..somewhere around 750mb and again, thats probably stretching it..
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I am willing to bet you won't have a problem with the new upgrade policy.
Now on the flip side, I have this friend who pays data overages and who uses like 300 day time minutes (total) in his 1400 minute family plan and he got to upgrade in 14 months. He might have been eligible earlier but he didn't know until I checked it for him.
Now on the flip side, I have this friend who pays data overages and who uses like 300 day time minutes (total) in his 1400 minute family plan and he got to upgrade in 14 months. He might have been eligible earlier but he didn't know until I checked it for him.
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but cingular is still getting their 70 dollars a month but i can see what you mean, but if you think about it, if cingular offers these family plans and they talk alot wouldnt they encounter this alot?
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The problem is if it costs $70 or more to maintain that customer. Sure N/W and M2M is free for the customer but that doesn't mean it's free for Cingular to provide.
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in all fairness, i said that it was fine these customers don't get a discount. i was only responding to a common theme in many threads that excessive use of m2m and n&w is "abuse." and after reading through everyone elses comments, i'm still of the opinion that it is not abuse, because these are features offered by cingular for customers to use as much as they like for the amount they are contracted to pay.
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lilcita3 said:
just wondering why people keep saying that excessive use of mobile to mobile and nights and weeks is "abuse" or "taking advantage" of cingular? the point of having these features is so customers can USE them. no one wants overages or to have to wait days/weeks to use their phones again cuz they ran out of minutes. if cingular wants to take away your ability to upgrade at a discount, fine, but people shouldn't act like it's wrong to use these features. it's not abuse.
who said it was abuse?
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Exactly!!! Its not abuse, nowhere in your contract does it obligate Cingular to sell you another handset at discounted price, people assume we will do that, and everyone knows what you look like when you assume things..... 🙂
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asiatic1982 said:
Exactly!!! Its not abuse, nowhere in your contract does it obligate Cingular to sell you another handset at discounted price, people assume we will do that, and everyone knows what you look like when you assume things..... 🙂
what you look like when you assume things?
If you want my answer to that question I think you look like a jackass for being with Cingular when you could be with Verizon Wireless and use as much m2m/n&w mins as you want (truely unlimited) and get a free phone every 2 years, and do so on a better network.
how does that make you feel?
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How does it make me feel... well, all warm and fuzzy inside, because your post shows just how ignorant you really are! You sound like a two year old, "Cingular sucks, Verizon is better" sounds a whole lot like the whole "My dad can kick your dads ass" line. I've tried Verizon, T-Mobile, US Cellular, and Sprint, and for the places I live and travel to, Cingular works the best for me. So how does that make me feel? Well to start off with, makes me feel glad that I'm not some ignorant idiot posting inflammatory comments on a forum to promote a cell phone company.... in your words a "Jackass" 😁
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blah blah blah, its a retarded policy and you know it aswell as I do. Maybe it does not affect you so you dont really care but if cingular isnt giving you any discount on a phone (in affect saying bye bye in a nice way) you wouldnt be happy either.
now manybe you are happy with cingular and it works well for you where you need it to work and if so thats great, but its a dumb policy and other carriers dont share that same policy.
now manybe you are happy with cingular and it works well for you where you need it to work and if so thats great, but its a dumb policy and other carriers dont share that same policy.
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actually i know t-mobile does. they base the discount on how long yourve been on x plan and for how long and if you've been on a ffamily plan for x amount of time and yada yada. just a difference in how they go about doing it. and really. if it is that important to get a cheap phone than good service then the customer does need to go somewhere else. if that is the reason they are MORE than getting their money worth. yes someone may pay 100 per month but they use an amount of minutes to make that 100 per month worth their while and if a majority is coming from m2m then they will pay with another carrier to make up for loosing m2m if they leave.the policy isn't made to MAKE people leave, just realize that a phone isn't always going to come fr...
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THIS IS WHAT I DONT GET....
First off i dont know who started this whole N&W and MTM abuse issue. This hardly costs any carrier anything... i think the bigger problem is off network roaming....but thats not the only reason people are not eligible with the new policy.... Most people dont realize it costs money to run billing systems and to have care reps answering calls and "some" people call in 10, 20 times just to get a credit that the previous person advised is not warranted.... Or they call in every month and come up with some lame excuse as to why they "deserve" a credit
I.E> OH i was on Vacation and forgot to pay my bill and thats why it got suspended....
or
I did not know roaming in china was not included in my regional ...
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First off i dont know who started this whole N&W and MTM abuse issue. This hardly costs any carrier anything... i think the bigger problem is off network roaming....but thats not the only reason people are not eligible with the new policy.... Most people dont realize it costs money to run billing systems and to have care reps answering calls and "some" people call in 10, 20 times just to get a credit that the previous person advised is not warranted.... Or they call in every month and come up with some lame excuse as to why they "deserve" a credit
I.E> OH i was on Vacation and forgot to pay my bill and thats why it got suspended....
or
I did not know roaming in china was not included in my regional ...
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cingular better be careful... Netflix got in trouble for something like this. They promised unlimited rentals for $20 or whatever and the customers that were smart enough were getting the movie watching it the same day and sending it back so they were getting 20 to 30 movies a month. Netflix started delaying their shipments or orders so they wouldn't get so many movies and when people caught on netfilx was sued over this.
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I can't see any way Cingular can be sued for this. Though it is standard business practice for carriers to offer upgrades to thier customers who are either out of, or almost out of their contracts, there's nothing that states anywhere that they will offer their customers such deals in order to retain thier business.
I'm by no means defending this policy as it costs me sales, but it is true that people who use thousands of these minutes cost more money than they spend on a regular basis. Should they be punished? NO, it IS stated that N/W and M2M are UNLIMITED and therefore it should be assumed that there are people who will take that term at face value.
I'm by no means defending this policy as it costs me sales, but it is true that people who use thousands of these minutes cost more money than they spend on a regular basis. Should they be punished? NO, it IS stated that N/W and M2M are UNLIMITED and therefore it should be assumed that there are people who will take that term at face value.
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How much could these extra minutes actually be costing cingular?? every month or so they have to maintain and or update the tower. they have to buy the spectrum one way or another the only problem i could see is if some were using it so much that they were clogging the tower making it hard for others to get a signal or connect a call otherwise it shouldn't really be costing anything?? right
Or
How much does an off peak minute cost vs a peak minute and M2M peak vs M2M off peak. I don't think they can actually put a price on this. to say if our customers use XXX amount of minutes well lose money??
Or
How much does an off peak minute cost vs a peak minute and M2M peak vs M2M off peak. I don't think they can actually put a price on this. to say if our customers use XXX amount of minutes well lose money??
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Essentially, no, there's not a way to really put a definite price on a minute of use (that I know of). What they CAN do however is take the cost of operating that tower for one month (28 day period) and divide it by the amount of mins. in a month, then compare that to how many calls the tower can hold at one time.
That being said let's assume, for the sake of round numbers, a tower costs $10,000 a month to operate. There are 40,320 mins. in a 28 day month. 40,320/10,000= $4.032/min. cost of operation. Now let's assume, again for the sake of round numbers, that a tower can hold 10 calls at a time. $4.032/10= $.4032, each min. costs the customer about 4 cents this way.
Now I haven't done this with the proper numbers of course, and t...
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That being said let's assume, for the sake of round numbers, a tower costs $10,000 a month to operate. There are 40,320 mins. in a 28 day month. 40,320/10,000= $4.032/min. cost of operation. Now let's assume, again for the sake of round numbers, that a tower can hold 10 calls at a time. $4.032/10= $.4032, each min. costs the customer about 4 cents this way.
Now I haven't done this with the proper numbers of course, and t...
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this is another retarded policy. for all of cingulars steps ahead these policys are moronic.
charging someone to upgrade? thats dumb they are signing a new contract and that alone should make you happy, what do you need 18$ for?
and what happens if someone "abuses" their m2m/n&w?
charging someone to upgrade? thats dumb they are signing a new contract and that alone should make you happy, what do you need 18$ for?
and what happens if someone "abuses" their m2m/n&w?
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BeachSlapped said:
WTH is your problem? This is like your third thread on this. Picture this:
A family of five on a FT for $69.99. This family uses 650 daytime minutes. 8,000 m2m minutes and another 10,000 n&w minutes. Do the math honey. This family is costing cingular more than what they are paying cingular each month. So, they won't qualify for a discount on the next upgrade.
It is somewhat unfair, but hey! this is coming from upper management. There's nothing that we can do but wait until they either make some modifications or just throw this new policy out the window.
Hmm..as I recall, at AT&T you couldn't even do family plans with 5 people in them if you weren't paying for the plan that was like $1...
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