disturbed1 said:
Exactly my original point! How are these people unprofitable? Regardless of how much M2M or N/W min they use they're still payin thru the frickin nose!

Their usage (14,000+ minutes) costs us more than what they pay us ($149.99/$9.99) each month. That's why.

Anxiovert said:

disturbed1 said:
Exactly my original point! How are these people unprofitable? Regardless of how much M2M or N/W min they use they're still payin thru the frickin nose!

Their usage (14,000+ minutes) costs us more than what they pay us ($149.99/$9.99) each month. That's why.

Do the math. $149.99/14,000=$0.0107 dollars per minute. The companies can not make money off of an earnings of 1 penny/min. That is why they do not get the upgrade. The $39.99 person probably uses 300 minutes total. That is equal to 13.33 cents per minute, thats profit. 😁

Yeah, and what customer wouldn't see that as BS? I pay $150 and I can't get a discount on a phone, but Joe Schmoe with his little $40 plan give you enough?

You and I know the math and how the companies think, but Average Guy over there doesn't. So since he's not legally obligated to keep his service he's more inclined to go somewhere else, thereby making the company absolutely no money. Which is better? A penny per minute and a satisfied customer, or big fat goose egg and someone willing to tell people that he got screwed?

I know these people are paying for service, not phones, but how many customers do you know that realize that?

It's not that I don't understand that the company wants to make money. I just think that losing on...
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disturbed1 said:
Yeah, and what customer wouldn't see that as BS? I pay $150 and I can't get a discount on a phone, but Joe Schmoe with his little $40 plan give you enough?

You and I know the math and how the companies think, but Average Guy over there doesn't. So since he's not legally obligated to keep his service he's more inclined to go somewhere else, thereby making the company absolutely no money. Which is better? A penny per minute and a satisfied customer, or big fat goose egg and someone willing to tell people that he got screwed?

I know these people are paying for service, not phones, but how many customers do you know that realize that?

It's not that I don't understand that the company wants to mak

...
(continues)

i would think if a companies selling point is UNLIMITED nights and weekend, and UNLIMITED Mobile to Mobile on the largest network. honestly it takes money to make money.

i also just encountered my first customer who was declined an upg, i think this is going to affect more than just a small percentage of people than whats said, what if instead of being unlimited everything why not put a cap on it, at 5000, or even 3500 like the old nights and weekends used to be and then after that use daytime minutes and maybe alert customer via txt saying all ur m2m or n+w are used or summin i dunno my 2 cents

I am glad I haven't seen a customer yet. I just had a guy with 3 lines on the same plan your customer has and he still has a year left on his contract and IS elligible for an upgrade! wow I hope this doesn't change without upgrades I couldn't hit my sales tiers.