WHAT THE HECK IS WRONG WITH CINGULAR
What the heck is going on with cingular's customer service? I am absolutely disgusted with them. I have a Sony Ericsson W600i that I purchased November 29th. I recieve it Friday december 2nd. THe following monday I call to exchange it because the games and applications arent working. No big deal... A week later I call back because I havent received anything yet, (that was last tuesday), After being on hold for 2 hours cingular says my order wasnt put in..all this time on the phone and that includes being tranfered, given a differnt number, and still nothing? C'mon? and after all that waiting the machine picks up and says all reps are busy with other people leave your name and number and we'll call you back. I wait.. I DONT get a call back. ...
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yeah sorry to hear about your ordeal. i work in a corporate retail store and we hear of things like this happening time to time. if you cant get anything done you may want to try stopping in at a retail store. usually if you ordered your phone through customer service and you payed the same price as your local store charges then you can exchange it there as long as its within 30 days and you bring a receipt in with you. if its a lower price then its up to manager discretion. if you cant get a resolution through the phone than your local store may be a viable option.
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Thanks for your reply, I ordered the phone through online, so if i show them my order sheet which is basically the reciept because it has all the payment information and purchase date and stuff. Do you think they would still take it back? I would just like to exchange it for maybe a Nokia 6682.
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All company owned retail stores are able to do exchanges within the 30 day period if the customer ordered the phone through cingular.com or telesales (as long as it's corporate sales channel and not an agent). Just remember that you only get 1 exchange. The 6682 is a very nice option, but make sure you know which one you really want, as after you exchange it once, you can then only get replacements through warranty exchange. And not all warranty replacements are refurbished, by the way.
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Really? That's great. Could I also get a business discount for the 6682 because I got it with my W600i. Thanks
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I see what the problem is here, maybe...
If you work at large corporation, then you got your phone through a business discount program that is attached to a Foundation Account Number, that means that you have been dealing with the wrong dpt. you need to speak with National Business Ordering. You can also try the retail store but you can't go through just any rep. you need to ask if they have a business account executive on property, some retail stores do (they are the ones that can get you the discount) that you got before. They may need you FAN (Foundation Account Number), you can find that when you log into your account online, they may also be able to look up the number by searching by your business name.
If it is just a small busin...
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If you work at large corporation, then you got your phone through a business discount program that is attached to a Foundation Account Number, that means that you have been dealing with the wrong dpt. you need to speak with National Business Ordering. You can also try the retail store but you can't go through just any rep. you need to ask if they have a business account executive on property, some retail stores do (they are the ones that can get you the discount) that you got before. They may need you FAN (Foundation Account Number), you can find that when you log into your account online, they may also be able to look up the number by searching by your business name.
If it is just a small busin...
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I went thru the same problem. I migrated to Cingular from AT $ T on Nov 30th. I bought the Razr V3 on Dec 6th, received it , had a broken mic on the phone so when I called it took me 6 agents and 3 hours later to find out that instead of sending me a replacement phone they just migrated me back to my old AT & T account. I called back to migrate over again and they proceeded to tell me that I never bought the Razr and they have no record but I have the receipt for the phone and the order papers. I cant wait to leave in March.
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if, and only if you have a FAN or an ABI, then call 800-356-9752. this is national business ordering, they will only be able to order phones if you have a FAN or ABI attached to your account. I.e. the company you work for allows you to receive a discount on rater plan or phones. you should not be able to receive the discount on the phone via store, corp. or third party. if you ordered through NBO the first time then they can submit a "dispatch ticket" to get a return kit or get a replacement. if a dispatch ticket is submitted then you WILL get a ticket number.
you said that your ordered this phone online.. was that only through a premier site? example.. the order was placed online through your intranet within the company. or did you orde...
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you said that your ordered this phone online.. was that only through a premier site? example.. the order was placed online through your intranet within the company. or did you orde...
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The problem here that Cingy is trying to save money by adding customers throught the phone and internet and there are so many cases like yours. Here's some help. When you call, ask for a superivsor, not a team leader, manager, or senior manager. The "supervisor" can fix anything. If they won't help you have them forward you to retention and tell them you want to cancel and then if they let you cancel, report the entire problem to the FCC, the hand of God will come down!
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Good luck on finding a supervisor that is willing to break the chain of command. If a customer calls customer service, representatives and managers are required to go through certain chains of command; therefore, if you contact customer service and ask to speak to a manager, they will bring you to team support, which is not management; however that is in instances where a manager is willing to follow the proper chains of command. Some managers don't mind and will take the call. Also, if you file a complaint with the FCC, it will be routed to an OOP executive, which will basically look at the situation and handle it from there, with our word being the final say so. You'd be suprised at the amount of customers that state their going to co...
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I hope TenMidgets read this thread and makes some comment about how people should still order online or buy from Wal-Mart.
GinoA, I hope a coporate store can indeed fix the problem for you and from my experience they should be able to.
GinoA, I hope a coporate store can indeed fix the problem for you and from my experience they should be able to.
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Yes, I would say that this given this level of aggravation, paying an extra $25-50 for the phone in a store, corporate or dealer, would be WELL worth it.
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ralph_on_me said:
I hope TenMidgets read this thread and makes some comment about how people should still order online or buy from Wal-Mart.
GinoA, I hope a coporate store can indeed fix the problem for you and from my experience they should be able to.
Im reading.......But I still think its a better idea to buy the phones through Best Buy or Wal Mart or even Radio Shck with their $30 Razr now.
Online sales. I never recommended becasue you CAN return the phone to any of the above retailers if it is not satisfactory.
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THE SAME THING HAPPEND TO ME I THINK ITS SAFE TO SAY CINGULAR SUCKS AFTER ALL THE TROUBLE I NEVER GOT MY PHONE JUST A $700 DOLLAR BILL. I LEFT AND WENT WITH METRO PCS NO PROBLEMS NOW.
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Thanks for all the information guys.. I went to the store yesterday and exchanged it for a Nokia 6682 which by the way kicks major butt! All this in 20 minutes.. versus 2 hours of hold time with cingular and 5-7 business days for a new phone.
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