Cingular lost me
After having Cingular for many years I switched to TMobile. I tried 3 time to call Cingular's customer service and after taking 2 minutes to wade through Cingular's customer service menu I was on hold for over 7 minutes each call. I gave up. Customer service to Cingular should be called "Lip Service." TMobile lets you speak to a real person who enthusiastically assists within 90 seconds. TMobile has better prices and only makes you commit to a 1 year contract. Let's face it, we all want a new phone at least once a year. Why be tied to Cingular's 2 year contract when there is a real alternative, TMobile, that is coming out with exceptional phones (I picked the Samsung T809 and love it)? TMobile's network is great in SF, LA, Vegas, NY, and the...
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I dont mean to be rude but u left cingular because u were on hold for 7 mins for two seperate ocassions? U know cell phone providers do have times when there backe dup with calls. Tmobile is going to go through the same hing but have fun with tmobile.
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No worries; you weren't rude and your comments are valid. I have never not been on hold with Cingular's customer service, unlike TMo which picks up right away. Until more people switch to TMo and overload their great customer service team I will happily pay my service fees to a carrier, TMo, that actually gives customer service instead of lip service and all for only a 1 year contract and lower fees ($39.99 for 1500 mins a month). And I am having fun with the 3 phones I have from TMo. Whatever works for you is what I say.
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You must have been lucky then. While I was with them I had longer wait times. Also bad customer service. While experiencing Alot of dropped and failed calls all they wanted to do for me was to give me more minutes to use.Now what good is that when you can't even use the 1500 min. that you have already. Hope you have better luck with the service in your area than I did here in south central Pa. 🙂
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😕 what was it tdma or gsm? south central Pa has had exceptional service since tdma through gsm. equal to vzw. i can understand the hold time because befor the at&t buyout cingular had no standard for customer service call no one call resoloution, no have each call responded to within 1 minute of hold time. but covererage has and will never be a problem. unless you live in one of the boonie towns and most of the like dills burg for example have good coverage.
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Realize please, that Cingular also has a plan that offers 1500 minutes. The difference between the companies is that fact that Cingular includes Mobile to Mobile and the price is 49.99, and T-Mobile does not included it but it is offered at an additional price.
On another note. I have had both T-mobile and Cingular. I had better coverage with Cingular, hands down. T-Mobile's service reps are trained better, but the double side to that is that you have to go through quite a few departments to get a tech problem resolved. With T-Mobile i also experienced long wait times. I would say that my wait times have been about the same with each company.
Don't give up on a company because of a few minor problems.
On another note. I have had both T-mobile and Cingular. I had better coverage with Cingular, hands down. T-Mobile's service reps are trained better, but the double side to that is that you have to go through quite a few departments to get a tech problem resolved. With T-Mobile i also experienced long wait times. I would say that my wait times have been about the same with each company.
Don't give up on a company because of a few minor problems.
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Keep in mind something else...no other carrier has prices as low as T-Mobile. It could be said that they are really not making very much money at this juncture. It's my opinion that Deutch-Telecom is trying to pad their numbers, aka get as many people in as possible, so when they sell T-Mobile USA they'll be selling more customers, thereby getting a higher price for them.
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🙄Oh boo hoo you're breaking my heart! Funny how you couldn't get a rep cuz we aren't allowed any vacation time to service customers like you 🙄
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Actually, Dan called ME up to see what was going on with gendur. I told him the recent knews and quite honestly Rather and I were heartbroken.
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I have them both. I love them both. I have been on hold with both. One time I was on hold for like 23 minutes with T-mobile (at 10pm) another time around 8pm (these are not or should not be busy hrs) but yes, I held and held for someone to come on the line. That was not a reason for me to leave the carrier thou. I was a bit upset, but nothing major. I ended up being more upset when I realized that my question could had been answers by just a few clicks on the T-Mobile website 😡
Cingular and T-Mobile Rock!
Cingular and T-Mobile Rock!
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Having worked in customer support & technical support for BOTH Cingular & T-Mobile, I can say that there is some truth in your post, though it doesn't read as very objective.
I do not like what Cingular has done with their customer service structure & the VRU. T-Mobile's VRU is better & easier to navigate. Speaking to a rep @ either company is a crapshoot; one may be lucky to get an intelligent person - most likely one will speak to an underpaid & undertrained person. Turnover @ both companies - & the other carriers - results from no cultivation of loyalty for employee to company or company to employee.
Where T-Mobile has coverage, it's great. Cingular has really improved its coverage over the past few years.
Comparing one handse...
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I do not like what Cingular has done with their customer service structure & the VRU. T-Mobile's VRU is better & easier to navigate. Speaking to a rep @ either company is a crapshoot; one may be lucky to get an intelligent person - most likely one will speak to an underpaid & undertrained person. Turnover @ both companies - & the other carriers - results from no cultivation of loyalty for employee to company or company to employee.
Where T-Mobile has coverage, it's great. Cingular has really improved its coverage over the past few years.
Comparing one handse...
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Whitehorse said:
Be funny if, since both T-Mo & Cingular use the same technology & have very extensive relationships in roaming, very soon T-Mo becomes part of the Cingular family???
Speaking metaphorically, that has been rumoured in the back alleys of the cellular industry for almost a year now. Shortly after Cingular snatched up AT&T Wireless people have been wondering if Cingular has any plans to buy up the only other national GSM player as well.
I don't think they will, least not for another couple years, because they really need to let the dust finish settling from the whole AT&T bit first, but I for one would not be the least bit surprised (especially since the Sprint / Nextel merger) to see this...
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Look.. There is no way Cingular will get T-Mobile.. TMob with it's TMobile@Home service is going to shortly become bigger than Cingular.. Plus, TMob's european overlords have already stated they will not sell.. They are building up their network.. I am guessing that in the first two quarters of 06 you will be hearing a lot of stories about TMob buying regionals like you are hearing from Sprint right now.. I am betting on TMob sticking to it's guns.. I would also be surprised if a company as big as the european arm of TMob doesn't start to push above the border.. Read, true North America plans.. Just conjecture at this point, but it makes a lot of sense to me..
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temna said:
Look.. There is no way Cingular will get T-Mobile.. TMob with it's TMobile@Home service is going to shortly become bigger than Cingular.. Plus, TMob's european overlords have already stated they will not sell.. They are building up their network.. I am guessing that in the first two quarters of 06 you will be hearing a lot of stories about TMob buying regionals like you are hearing from Sprint right now.. I am betting on TMob sticking to it's guns.. I would also be surprised if a company as big as the european arm of TMob doesn't start to push above the border.. Read, true North America plans.. Just conjecture at this point, but it makes a lot of sense to me..
Cingular paid something l...
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t-mobile picking up right away???? STOP YOUR STORY TELLING!!!!!! 👿. cingular has standars where they have to answere within a certain amount of time. 7 minutes isn't even that damn long. and every time i called t-mobile (who's customer service is so great 🙄 )im on hold for at-least 10-15 mins. you left because 2......2! seperate occasions when you were on hold.....give me a break. i have nothing against any carrier but have fun with t-mobile. and if 2! occasions of hold time of 7mins make you leave then it sounds like you'll be leaving t-mobile in a month or 2! for vzw. thank goodness you don't have sprint you'd return the phone after 1 call.
btw food for your thought. CINGULAR has the most customers maybe your on hold for 7 min...
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btw food for your thought. CINGULAR has the most customers maybe your on hold for 7 min...
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The only differences between T-Mobile and Cingular is Cingular has a larger phone selection and more coverage. Other than that they are practically the same type of carrier: GSM
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lefteyeiu2006 said:
The only differences between T-Mobile and Cingular is Cingular has a larger phone selection and more coverage. Other than that they are practically the same type of carrier: GSM
I will have to disagree with this. I would say they have NOTHING in common for the most part other then the fact that there both cell phone carriers and they both have GSM. T-Mobile is structured totally different and is gearing themselves towards a different direction. There pushing cheap plans, more minutes which they have to because they cant really offer M2M since its worthless for them. Cingular is going more where Verizon is pushing there coverage and size. In fact there plans are basically identical. Cin...
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Already thought of it. The reasoning is that I will get a much better deal if i want a T-809 doing it via T-Mobile rather then unlocked because i can take advantage of my GF's employee discount on handsets which is very nice. In my case since i wont have contracts in either instance porting back and forth is acually the easiest solution. Also in my area of work and residence both carriers have pretty comparable coverage.
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Does she have to activate it to use her discount? I can buy handsets at cost (still not cheap) whenever I feel like it, which usually ends up being every 6 months.
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Well there is another model thats almost identical to the T-809 which is a unlocked version that didnt come to the states. I cant remember the model number. I guess if I was going unlocked I would go with that one because I remember something I liked about that one a bit better although I cant remember now. I am not sure what her company's policies are on that and if there like mine. She is new still though and I didnt wanna make any ripples for her seeing as we count on her paychecks for 50% rent and so on. I dont know how it would look if they found out she was using her discount to hook people up and take there phone unlocked to cingular. Guess it is something ill ask her tonight. I wouldnt care either way but it is nice to have cingular ...
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