TenMidgits...You can't shut up, so neither can I, Please read!!!
Ok,
First of all, I have no problem with your loud voice. But when you say that agent stores and core stores are ripping people off, you don't know what the hell you are talking about. Your statement was born in hell. Here is an important statistic. In my agent store, in November of 2004 we activated 50 new lines, In November of 2005 we activated only 15 new lines. Management and employees have not changed. What has changed is the pricing by Cingular that the core stores are required to follow and the agent stores are suggested to follow. If you want to be "the great savior" for the consumer, you might also want to tell people you are advertising to that Wal-Mart, Best Buy, and Sams do not handle their own customer service and they will onl...
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First of all, I have no problem with your loud voice. But when you say that agent stores and core stores are ripping people off, you don't know what the hell you are talking about. Your statement was born in hell. Here is an important statistic. In my agent store, in November of 2004 we activated 50 new lines, In November of 2005 we activated only 15 new lines. Management and employees have not changed. What has changed is the pricing by Cingular that the core stores are required to follow and the agent stores are suggested to follow. If you want to be "the great savior" for the consumer, you might also want to tell people you are advertising to that Wal-Mart, Best Buy, and Sams do not handle their own customer service and they will onl...
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Ocellular said:...
Ok,
First of all, I have no problem with your loud voice. But when you say that agent stores and core stores are ripping people off, you don't know what the hell you are talking about. Your statement was born in hell. Here is an important statistic. In my agent store, in November of 2004 we activated 50 new lines, In November of 2005 we activated only 15 new lines. Management and employees have not changed. What has changed is the pricing by Cingular that the core stores are required to follow and the agent stores are suggested to follow. If you want to be "the great savior" for the consumer, you might also want to tell people you are advertising to that Wal-Mart, Best Buy, and Sams do not handle their ow
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TenMidgits said:...Ocellular said:
Ok,
First of all, I have no problem with your loud voice. But when you say that agent stores and core stores are ripping people off, you don't know what the hell you are talking about. Your statement was born in hell. Here is an important statistic. In my agent store, in November of 2004 we activated 50 new lines, In November of 2005 we activated only 15 new lines. Management and employees have not changed. What has changed is the pricing by Cingular that the core stores are required to follow and the agent stores are suggested to follow. If you want to be "the great savior" for the consumer, you might also want to tell people you are advertising to that Wal-Mart, Best
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Ocellular said:...TenMidgits said:Ocellular said:
Ok,
First of all, I have no problem with your loud voice. But when you say that agent stores and core stores are ripping people off, you don't know what the hell you are talking about. Your statement was born in hell. Here is an important statistic. In my agent store, in November of 2004 we activated 50 new lines, In November of 2005 we activated only 15 new lines. Management and employees have not changed. What has changed is the pricing by Cingular that the core stores are required to follow and the agent stores are suggested to follow. If you want to be "the great savior" for the consumer, you might also want to tell people you ar
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Forgive my ignorance... I work in a COR store and while Wal*mart doesn't sell cingular in this area, we are right next to Best Buy. Since we became bargained employees, we are allowed to match pricing regardless of where the phone is being advertised (as long as the customer can provide documentation). As far as I'm pretty sure every agent (Best Buy and WalMart included) have to purchase their phones from independent distributors. I guess I don't understand this argument... Agents can price match until their blue in the face and COR stores can (at least in my market) with manager approval. Whats the problem?
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Whats the problem? We don't make enough to make it worth price matching. Sometimes would would lose money on price matching, like on add-a-lines. Cingular is so screwed up right now. They need to get back to business basics and create an equal prices structure for ALL channels. This creates a higher customer satisfaction because they don't believe they are paying more at one place then the other. I believe customers are getting overwhelmed with all the different prices. We can't even match migrations prices that the COR stores are doing. They are selling them at the same prices as a new activation if we did that we would lose money.
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Floyd said:
Cingular is so screwed up right now. They need to get back to business basics and create an equal prices structure for ALL channels. This creates a higher customer satisfaction because they don't believe they are paying more at one place then the other.
Hum.. that might be a great idea. If prices were the same everywhere, then stores would have to pull customers in based on service an' advertising.
Better service = higher customer satisfaction, mo' advertisin' = more awareness of the Cingular brand an' more activations.
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Floyd said:
W Cingular is so screwed up right now.
I agree 100%. That's why I left. Poor service, poor plan pricing, poor information, etc. etc. Customer service on the phone was 10x better than in the stores, by the way. Maybe that's why you only activated 15 lines...sad, I do that in a week.
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What market are you in? We are forbidden from price matching here in CTX/NTX
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TenMidgits said...
OK I'LL EVEN PUT IT IN CAPS FOR THEM:
WAL MART AND BEST BUY WILL NOT DEAL WITH BILLING ISSUES!
To which I reply WHO CARES? If you get your phone for $68! YOU CAN STILL CALL CUSTOMER SERVICE!!!! YOU DON"T NEED TO DRIVE TO A CINGULAR STORE TO DEAL WITH A CONDECENDING SALES REP WHO DOES NOT WANT TO HELP YOU ANYWAY BCASUE ITS NOT COMMISSIONED TO ACTUALLY HELP SOMEONE!!!!
You bought a phone from Best Buy. You have 30 days to return the PHONE. The CARRIER will service you from no on. Why would anyone expect Best Buy or Wal MART to deal with Carrier issues. They sold the PHONE. YOU bought the Carrier.
NO MATTER WHERE YOU BUY THE PHONE YOU WILL GET PHONE AND CARRIER SUPPORT for what its worth.
So buy t
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joeyramone30 said:...TenMidgits said
OK I'LL EVEN PUT IT IN CAPS FOR THEM:
WAL MART AND BEST BUY WILL NOT DEAL WITH BILLING ISSUES!
To which I reply WHO CARES? If you get your phone for $68! YOU CAN STILL CALL CUSTOMER SERVICE!!!! YOU DON"T NEED TO DRIVE TO A CINGULAR STORE TO DEAL WITH A CONDECENDING SALES REP WHO DOES NOT WANT TO HELP YOU ANYWAY BCASUE ITS NOT COMMISSIONED TO ACTUALLY HELP SOMEONE!!!!
You bought a phone from Best Buy. You have 30 days to return the PHONE. The CARRIER will service you from no on. Why would anyone expect Best Buy or Wal MART to deal with Carrier issues. They sold the PHONE. YOU bought the Carrier.
NO MATTER WHERE YOU BUY THE PHONE YOU WILL GET PHONE AND CARRIER
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ten,
you must give up on these guys, especially those if they dont agree with you they bash or what not.. time to rest. lol. its a waste of your time my friend. 🙂
you must give up on these guys, especially those if they dont agree with you they bash or what not.. time to rest. lol. its a waste of your time my friend. 🙂
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nextel18 said:
ten,
you must give up on these guys, especially those if they dont agree with you they bash or what not.. time to rest. lol. its a waste of your time my friend. 🙂
Who are you to decide what is a waste of MY time? LOL.
I'll decide what to do with my time. I sure have enough of it to waste.
BTW I shop at Wal Mart...I will take leave of your friendship in favor of one more in your social class.
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i am just trying to help man.. 🙂 if people are bias and they are just using one side of an argument and not arguing the devil's advocate then there is no point of arguing the point.
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Indeed... It's obvious big-box retailers will out perform the average agent (and corp store) in pricing. The key (as for any agent) is to create the ultimate black book (Q&A book) that your employees can look at (I'm sure TexWirless' people have one) so that way when these people come in to the store saying, "what's to stop me from buying this phone at Wal-Bobs?" they have an answer that doesn't include phrases like, "well, if you buy it from there, I'm no longer your friend and I won't help you with your problems".
There is always a solution or work-around. Agents saying they went from so many activations same time last year to so many this year are now (which I can't believe) feeling the affects of over-saturation in their areas...
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There is always a solution or work-around. Agents saying they went from so many activations same time last year to so many this year are now (which I can't believe) feeling the affects of over-saturation in their areas...
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I have sales numbers that show my activations are down from Feb 2005-Nov 2005 by 20-65% over the same period in 2004. I do not believe that the big-box people are solely to blame. I believe it's a combination of factors, one of which is the big-box people.
I think a Q&A book is a great idea.
I think a Q&A book is a great idea.
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People are SMARTER now. They do not need so much hand holding service after the sale therefore can price shop the phone knowing they will get full support from the carrier and phone manufacturer.
Where Verizon seems to be reining in their sales in house for more control Cingular seems to be courting the non employee retailers to piggy back on for sales. Cingular understands people do not look at wireless as complicated devices snymore for the most part and people are on their 5th 6th and on phones.
Where Verizon seems to be reining in their sales in house for more control Cingular seems to be courting the non employee retailers to piggy back on for sales. Cingular understands people do not look at wireless as complicated devices snymore for the most part and people are on their 5th 6th and on phones.
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And it couldn't have anything to do with the fact the cingular's sales numbers overall are falling? That people just aren't buying what cingular is selling, at ANY price??
Look at the numbers for the last three quarters, and you will see a HUGE decline in net adds. I don't know how that looks in RAW numbers, but if net adds are down, either church is WAAAAAY up, or new adds are down, or a combination. My money is on a combination....but if new adds are down company wide, why would you expect it to be any different where you are??
For most of today's consumers, it makes sense to buy at the cheapest place. A lot of what you need can be handled by customer service (regardless of what carrier you sell). As a corporate store, you are "...
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Look at the numbers for the last three quarters, and you will see a HUGE decline in net adds. I don't know how that looks in RAW numbers, but if net adds are down, either church is WAAAAAY up, or new adds are down, or a combination. My money is on a combination....but if new adds are down company wide, why would you expect it to be any different where you are??
For most of today's consumers, it makes sense to buy at the cheapest place. A lot of what you need can be handled by customer service (regardless of what carrier you sell). As a corporate store, you are "...
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i think there was a few debates about him saying he was a car salesman. but on of the debaters said that post was deleated. so it could not be proven. therefor HE WOULD KNOW A LITTLE ABOUT RETAIL. i just think he is always up for a debate NO MATTER WHAT. he is on of those types that will always oppose but have an eeepit amount of truthful since in each case. just as he does this one. yes wm, rs, an bb all have better phone prices but their employees are lagging in service. be it cs, ts, srs are any service. so only really cheap idiots or knowledgeable folks should shop at those spots.
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I generally dont agree with 10Midge, but his comment about customer service not being worth $100 I have to agree with. My store has suffered 20-65% reduction in numbers over 2005 from 2004. We have had some turnover in staff, but it's not staffing that is the problem, it's Cingular with deposit matrixes and pricing structures at the big stores and online. We can spout customer service all we want in the store, but the bottom line is our phones, in some instances, cost $100 more. We cannot offer a level of customer service worth $100.
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Ten and you are both correct in this. BUT, ten seems to think that it's a waste to buy from a branded store, and that just isn't true. I will fight that statement till the day I die. If his reason was just cost, then I would be okay. But it's not. He has no idea what does on in this industry except for what he reads and assumes.
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Ten is right. You can buy the phones and what not from XYZ store for the discounted rate and what not. Yes, the cell provider can handle all the billing and customer service/warranty issues over the phone. No problem there.
Wal-mart here does not sell service here other than Tracfone, so I cannot experience the savings.
Here is the big question for Ten. Will the person,in whatever discount store, that is selling the service be knowledgeable enough to know the correct plan and what phone would be the best for the person buying it? or will it be Billy/Mary from produce (or some other department) that just happens to know cell phones? Or would the sales person know enough about the accessories for the correct phone or will they sell a Mo...
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Wal-mart here does not sell service here other than Tracfone, so I cannot experience the savings.
Here is the big question for Ten. Will the person,in whatever discount store, that is selling the service be knowledgeable enough to know the correct plan and what phone would be the best for the person buying it? or will it be Billy/Mary from produce (or some other department) that just happens to know cell phones? Or would the sales person know enough about the accessories for the correct phone or will they sell a Mo...
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brentgodwin said:...
Ten is right. You can buy the phones and what not from XYZ store for the discounted rate and what not. Yes, the cell provider can handle all the billing and customer service/warranty issues over the phone. No problem there.
Wal-mart here does not sell service here other than Tracfone, so I cannot experience the savings.
Here is the big question for Ten. Will the person,in whatever discount store, that is selling the service be knowledgeable enough to know the correct plan and what phone would be the best for the person buying it? or will it be Billy/Mary from produce (or some other department) that just happens to know cell phones? Or would the sales person know enough about the accessories for th
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Let me ask you all a question... Why is profit a dirty word? Why do people like "Ten" feel that every company should sell at little or no profit? Cost on a Motorola Razor is $260.00. Cingular Pays $235.00 Commission on a $49.99 Rate plan. If I sell that phone for $70.00 then I make $45.00 net profit. If my store sold 60 phones a month like that I will gross $2700.00. I have rent at $1600.00 and a full time employee at $1500.00. So far I am losing $400.00 and I have not paid any utilities, business insurance or myself.
This is what is wrong with America. People like "Ten" forget that its the small business owners that employ 70% of America. The other 30% of people work for the larger companies and if those companies were not profitable the...
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This is what is wrong with America. People like "Ten" forget that its the small business owners that employ 70% of America. The other 30% of people work for the larger companies and if those companies were not profitable the...
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Profit is a great word. Savings is a btter word. The more you save the less you need to make.
FYI I don't work at Best buy. In fact I am retired in my late fourties. How? I saved everywhere I could since my 20's. Never bought a new car, always paid cash, Bought and sold a three homes in growing markets moving after each sale to to a new growing market. Began in San Diego in the 80's, Las Vegas the last 10 years and now Myrtle Beach where I finally am paying cash for a home we custom designed on a lake and banked the rest.
Yep shopping at Wal Mart saving money at every opportunity, staying out of CC debt, never buying extended warranties, and paying off mortgages early allows me choices most will never have. Most people my age are...
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FYI I don't work at Best buy. In fact I am retired in my late fourties. How? I saved everywhere I could since my 20's. Never bought a new car, always paid cash, Bought and sold a three homes in growing markets moving after each sale to to a new growing market. Began in San Diego in the 80's, Las Vegas the last 10 years and now Myrtle Beach where I finally am paying cash for a home we custom designed on a lake and banked the rest.
Yep shopping at Wal Mart saving money at every opportunity, staying out of CC debt, never buying extended warranties, and paying off mortgages early allows me choices most will never have. Most people my age are...
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Let me ask you all a question... Why is profit a dirty word? Why do people like "Ten" feel that every company should sell at little or no profit? Cost on a Motorola Razor is $260.00. Cingular Pays $235.00 Commission on a $49.99 Rate plan. If I sell that phone for $70.00 then I make $45.00 net profit. If my store sold 60 phones a month like that I will gross $2700.00. I have rent at $1600.00 and a full time employee at $1500.00. So far I am losing $400.00 and I have not paid any utilities, business insurance or myself.
This is what is wrong with America. People like "Ten" forget that its the small business owners that employ 70% of America. The other 30% of people work for the larger companies and if those companies were not profitable the...
(continues)
This is what is wrong with America. People like "Ten" forget that its the small business owners that employ 70% of America. The other 30% of people work for the larger companies and if those companies were not profitable the...
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