RAZR = a flat V400. I don't think I've ever heard a more riciculous comment IN MY LIFE. Hey, here's a clue: use phonescoop for what is was meant for, comparing phones. Do a phone comparison on the V400 to the RAZR.

Well, I guess you do have some points. The V400 DOES have bluetooth, video capability, and a color external caller ID, and a really sweet look. Oh wait, no it doesn't. Think before you post.

You lose.

haha i think he confused the v400 and the v551... the v551 is the "same" phone as the razr, just flat... but the razr does get better reception.

true, so your paying cingulars ETF plus best buys ETF, so you'd have to sell the phone for at least 500 to recover the cost. good luck when u can buy the at a cingular store for only 300 (with no contract).

shut the H### up and go to your t-mo forum

Let's hear that again on your Cingular phone...

"shu(beaks out)## up and g-(breaks out)-ur t-mo foru-(breaks out)"

lefteyeiu2006 said:
Let's hear that again on your Cingular phone...

"shu(beaks out)## up and g-(breaks out)-ur t-mo foru-(breaks out)"

you've got that the wrong way, i think you mean that's how it sounds on the t-mobile phone. how about repeating that but this time call me from zip code 14067. what's that, call failed? here, borrow my cingular phone. 😉

What?! How dare you insult MY T-Mobile!!! Boo hooo hooo I am hurt because you just made my carrier look inferior. And the sad thing is that I am not being paid by T-Mobile so why should I stand up for them in the first place?!!!! Waaaaaah!!! Boo hoo hoo!

LMAO. T-Mobile sucks too, but on a different level!

-Actually if I want to borrow someone's phone it would be a verizon phone. Verizon covers more areas than Cingular or T-Mobile or Sprint combined.

lefteyeiu2006 said:
-Actually if I want to borrow someone's phone it would be a verizon phone. Verizon covers more areas than Cingular or T-Mobile or Sprint combined.

LMAO
🤣 🤣 🤣

Boo hooo, now you are making fun of Verizon. Oh my feelings are SO HURT!!!!! 😢 🙄 🤣

haha we don't have to "work" to make your carrier look inferior they do a pretty good job themselves. Sure you get a million minutes, but thats because you have to call back 6 times to finish your conversation.

You are so correct. Thank you so much for the information. Do you have any websites to back this information up? Are you a Cingular Rep,MGR, ect?? Thanks again

I'm an agent sales rep, and as far as exact numbers I only have the figures that they're giving my company. I'm in Texas, so the standard rates for tiers in our market should be very close to yours. We did manage to haggle out some better upgrade commissions though, to balance things out.

The information isn't on a website, as it's internal, but I've made a few spreadsheets to illustrate the differences per phone based on each tier and class. Send me a PM, and I can get the info to you in it's basest sense of how it applies to you.

I have no belief in anything you said. I work in a COR store and we have an agent on the other side of the mall. We're all pretty cool with each other, and we've seen what his store makes on each activation. It's no where near what we make, or what he's actually paid in commission. The store receives reports monthly(just like a cor sales rep) and the amount they "lose" on a phone is negligible compared to the commissions the store is paid. They aren't selling phones for much less than what they pay for them. The difference is, they can play with the prices of a phone to entice the customer to sign up.

One huge advantage a Cor rep has over an agent is we actually receive training on just about everything that comes out including da...
(continues)

Ralph,

National retail has a contract that pays them more. They basically give up residuals for extra commission.

They still make money, just not much.

That actually makes a lot of sense, thanks Tex. Do they even have a vesting period?

In the past it was only 30 days. I think it may only be 90 days now. That is just a guess.

Geeze, no wonder they don't care about servicing their customers after the point of sale. Even 90 days is half of what we have.

in Upstate NY, the V3 is 199 w/2 yr, and additional 10 or 20 off if you get a media package (basic obviously = $10 discount, works = $20)

So what you are saying is you can't sell very well to get to be able to offer that price.

Let me give you a $1 worth of free advice, get a phone that can demo MOBITV. The RAZR has it. You will sell a data package every time so they can try it out.

But I heard MobiTV was horrible. Even on EDGE phones, let alone the RAZR.

Is it better than people are saying?

it's pretty decent on the 6682, any other phone is crappy video, but great if you want to listen to whatever channel, like the weather channel or MSNBC.

So it would be bad on my s710a?

Haven't tried it yet. If it is as good as the RAZR it won't be bad. If you expect a solid stream with no chops I think that is unrealistic. Otherwise it was pretty neat in my opinion.

texaswireless said:
Haven't tried it yet. If it is as good as the RAZR it won't be bad. If you expect a solid stream with no chops I think that is unrealistic. Otherwise it was pretty neat in my opinion.

Save your money buy a Casio handheld TV for $80 if you have to watch TV on the bus. Oh and it's free.

You go ahead and carry that casio tv on your waist or in your purse.

I have to 710 and the tv is horrible on it, unless you just wanna listen to the channel... don't waste your time or money. get the 6682 or wait for the next gen of phones..

It is not bad at all. Depends on your expectations.

I have V-Cast on my Verizon phone, and that is pretty seamless video and it loads in about 10 seconds after the 2 minute time period it takes to actually access the V-Cast menus.

How would you say that Mobi-TV would compare?

V-cast will be better (you are in an EVDO market I assume). Less choppy and less times needed to buffer. I think there is more content on MobiTV though.

OK. Thanks. I'm just trying to determine if I want to try it or not.

texaswireless said:
So what you are saying is you can't sell very well to get to be able to offer that price.

Let me give you a $1 worth of free advice, get a phone that can demo MOBITV. The RAZR has it. You will sell a data package every time so they can try it out.

Mobile TV? I don't think so. Those little Casio TVs are not exactly blowing out of K mart. Buffer and go cell TV is not exactly worth paying for. I have both Verizon and Cingular, I laughed at the Verizon rep when he showed me Vcast at work. That mobile video stuff is too gimmicky.

Thats the same deal we have in the philly market.. 4.99 will get you 20. thats our slogan 🙂 maybe our store should patent that lol

The numbers lie for you apparently. If you cannot sell a customer why they would like a 3120 over a 6010 maybe you should be in a different industry.

texaswireless said:
The numbers lie for you apparently. If you cannot sell a customer why they would like a 3120 over a 6010 maybe you should be in a different industry.

What you're saying makes no since. I'm in freshman english I. I'm not going to sell Cingular Phones forever, I'll move on to better things. You might consider going back to school to work on your grammar. How do those numbers lie?

I'll go back to school when I no longer make 6 figures in this industry.

Stop whining about sales goals and having to sell at higher prices. You work at a retail location that provides a valuable service at a higher price, not a discount retailer who provides "zero" service. Unless you are in the same parking lot as a Best Buy you probably only lose 5% of your sales to them. If you dropped EVERY PHONE SOLD to match Best Buy instead of only losing 2-3 sales a month simple math tells you it is not worth it. Do you also think you would get paid the same commissions to sell phones that much cheaper? Heck no, you'd lose more in commissions on every sale than you miss on the 2-3 a month you lose.

When you take that logic class or that m...
(continues)

Jon,

Don't short yourself.....you make a 7 figure salary.

Will

haha, very soon my friend, very soon!

I agree with what tex said a couple posts ago. While I don't agree the pricing issue is fair, it's our job as salespeople to overcome price objections.. This is why you have ton's of tools at your disposal to assist the customer, and all the bestbuys and walmarts get an 800#. this is why you get training, and they do not.

colione112 said:
I agree with what tex said a couple posts ago. While I don't agree the pricing issue is fair, it's our job as salespeople to overcome price objections.. This is why you have ton's of tools at your disposal to assist the customer, and all the bestbuys and walmarts get an 800#. this is why you get training, and they do not.

With the kind of turnover i see in the stores there is not much you can do to beat the Best Buy and Radio Shack sales people who have stick around a lot longer because they are not on commission. My
Verizon rep is the same for over five years. My Cingular store always has new faces.

My current store had people for a while.
one is 14 yrs (before cing)
one is 9 yrs
one is 3 yrs
one is 2 yrs
three are 1 yr.

there are alot of new faces, but it's not because of sales, its because of the amount of pressure on the sales staff, and alot has to do with the opening of new stores.

We merged with a "blue" store, and all the reps were retained and went into the one store. No one was layed off or fired.

Radio Shack is on commission.

sangyup81 said:
I have no problem with people buying phones at Best Buy. I have a problem with people buying phones at Best Buy and then coming into a Cingular store expecting a tutorial.

what you have to understand is the customer has no idea of your commission structure. They shop price. What they do know is CINGULAR is on everything from their phones to their bills. Where else they going to go if they have an issue? Best Buy? Radio Shack? NO they will go to the place that has Cingular on the sign out front. Its only normal. It's your system from inside that needs to be addressed. The customer is right in this case.

If you bought a Chevy still under warranty or not at a Ford dealership would you go t...
(continues)

yes. if they buy it as best buy, there had to be somebody to activate it. That means they can take 5-10 mintues to go over the phone with them to show them how to use it. Thats part of sales.

but not when you go back.

Phonebabe69 said:

Isellthe****outofphones said:
O,



........I can't count on both hands and feet how many times a customer comes in to my store and says...."I bought this phone at wal-mart and...."

I cringe everytime this happens. You expect me to jump through hoops for your billing problems and you didn't get service through me? BS. I reluctantly do it anyway.

Best Buy and Wal-Mart have a difference commission scale than we agents do. They are paid much more (about 1.5X's) per activation. Plus they recieve a SPA on the back end for selling the handset so cheap.

Average joe public doesn't care.......

Will

The issue is people are buying CINGULAR no matter where they get t

...
(continues)

SForsyth01 said:

Phonebabe69 said:

Isellthe****outofphones said:
O,



........I can't count on both hands and feet how many times a customer comes in to my store and says...."I bought this phone at wal-mart and...."

I cringe everytime this happens. You expect me to jump through hoops for your billing problems and you didn't get service through me? BS. I reluctantly do it anyway.

Best Buy and Wal-Mart have a difference commission scale than we agents do. They are paid much more (about 1.5X's) per activation. Plus they recieve a SPA on the back end for selling the handset so cheap.

Average joe public doesn't care.......

Will

The issue is people are buyin

...
(continues)

I think that was Will's point. They do see Cingular on the phone and bill and come into a store for help, regardless of where the phone was purchased. We get that all the time in my store; the customer will activate at Wal Mart down the street, then if they have problems they bring it in to us for help because we are Cingular. Will's point was we dont make any money on that interaction. Essentially, at that moment, it's wasted time.

However, the key is the phrase "at that moment". Because if you help that customer, and provide a level of customer service above and beyond what they expect, you might be able to get the next sale they make, whether it be adding a line, or upgrading, or just adding a feature. I tell my people all the ti...
(continues)

Phonebabe69 said:
Would you go back to a Chrysler dealership to ask about the Ford you bought there?

Yes. they sold it to me, it's their problem - they fix it.

PS. even in this hypothetical world i wouldn't buy either a Ford OR a Chrysler 😉

ralph_on_me said:
If you want to cut your prices, then cut them in store. You are personally responsible for knowing what you make off each phone. Walmart and Best Buy know this and set their prices accordingly. If you're good at what you do your service will sell your phone.

Also, don't feel shy about starting service fees. If someone got their phone at a different store, charge them to help them. Doing so might show people the value of purchasing from authorized retailers who are trained to service their phones rather than bargain national retailers who are ignorant of how to help a customer.

Another brilliant idea to further the erosion of Cingular. You guys don't get it. Customers do NOT see a ...
(continues)

If you think you driving 50 miles to the nearest best buy where they cut the price on that phone but then whenever you need help with that PoS phone you go to the store down the street that that slap in the face is ok, then you need help.

alejandro said:
If you think you driving 50 miles to the nearest best buy where they cut the price on that phone but then whenever you need help with that PoS phone you go to the store down the street that that slap in the face is ok, then you need help.

And there in Ladies and Gentlemen is why Cingular has pitiful Customer Service. Self serving reps who will not represent Cingular if it does not mean money in their pockets. Perhaps the hourly eage Cingular pays should take care of this. But obviously it does not and guess what?. You lose becasue the customer will blame the lack of service on Cingular.

The way Cingular sets up their sales force compensation is too enforce the greed factor at the detrimnt ...
(continues)

no, you reward those who reward you. dont even try to make cingular look like an evil corporation for paying their best salesmen well. Every other wireless provider does it, even tracfone. And plenty of other businesses.

springaf said:
no, you reward those who reward you. dont even try to make cingular look like an evil corporation for paying their best salesmen well. Every other wireless provider does it, even tracfone. And plenty of other businesses.

Who are you kidding their best salespeople are LEAVING because of pay cuts! The rest are whining because Best Buy is selling phones to more astute consumers who KNOW Cingular WILL service them by virtue of sending Cingular a check for two years!

Y

alejandro said:
oh shut up, i bet you shop at walmart, places make their own prices on phones, but the carriers only rebate the same ammount, wal-mart is willing to take that loss because they will sell you that G.I. Joe that some chinese kid made for 50 cents for only 9.95 instead of 19.95, best buy can sell an HD tv for 100 bucks more to re-coup that cost. unless you want to raise the price of your car chargers you dont really have that option, but if you never shopped at wal-mart you would have a high ground to complain from.

That Chinease kid can eat for a week on that 50 cents. Can you?

Wal Mart pricing allows alot of twenty somethings to make $400 month payments on their used Lexus 300's. You reall...
(continues)

I'm just kidding tho, that is a valid point.

That comment has my respect