onecingular said:
Should the customer be responible to reasearch the phones, before buying?????

Yes, a consumer is solely responsible for his/her own purchases. If they go into a store (in any industry) and make a purchase solely based upon what a salesperson told them, they are responsible for whatever goes wrong with that item that they purchased. An educated consumer makes a wise purchase and therefore is normally much happier with their purchase.

its all inventory clearing, everyone does it.
for instance, moto says to cingular "hey, this new v180 is awesome. it does all this.... for $x.xx
cingular says "great. what deal can ya give me"
moto says "if you buy in bulk, we'll give ya a better deal.
cingular says "ok"

later on

customers buy because its a good deal. this happens for months and they keep comin back with probs. the phones are replaced two or three times on average and reps stop selling the thing. now cingular has a bunch in stock and nothing to do with em except replace broken phones for customers.
eventually, when that stock gets low, moto comes out with a quadband model that they say fixed everything and cingular trusts moto. they buy a bunch and relay t...
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onecingular said:


Should the customer be responible to reasearch the phones, before buying?????

All carriers put out phones they shouldn't, or don't function the way they should. A smart consumer will do a little research before they buy. Buyer Beware

Not 100% neccessarily, but it is a two way street.

Cingular has a very strict testing process, which is why so many different phones are delayed for release. Regardless of the phone model and price range, all phones will have bugs. I have the Treo 650, and its riddled with more bugs than a Bronx subway.

But so many of these customers are lured by price, and dont care about functions or features, so they settle for the freebie or lowest price phone. That part is not our fault, they get what they pay for.

But our warranty process takes within days, when it would take weeks or months through the manufacturer.

I THINK THE CUSTOMER SHOULD DO THEIR OWN RESEARCH THE HAVE A SALESPERSON BACK IT UP. BUT IF U BUY ONLINE ITS ALL ON U. AND A BIG REMINDER TO ALL YOU GET WHAT U PAY FOR.
LEAVE THE "FREE PHONE" (CONRACT LOCKER) ALONE AND YOU WONT HAVE THAT PROBLEM.

Well, the V180 was rated as the best non-camera phone by CNET and MSN.

All phones have occasional issues that Cingular carries. It doesn't make them bad.

There are many bad cars in the world, yet manufactures still sell them. You should always research products before buying. Would you buy a gallon of milk with one day left on the experation. I hope not, you would look at the date and try to find the gallon that will last the longest. The carriers don't try and sell you poor products, but some products work better for different people and each will have its drawbacks and recalls, that's why you look into it. If it has a poor rating from current owners, it may be best to stay away from it. Yes, carriers should try not to carry phones that have issues, but then if they did that, they would either carry Nokia only or maybe no phones at all.