Warning this is a vent about a customer! You've been warned! -- BLAH BLAH BLAH!
I've got this person in front of me, and they just keep blabbing about their entire fu**ing family history.. I really want to tell her, look lady I've sold you, you're damn $25 pre-pay pin! I've got a store full of people, I don't give a **** that you little grand daughter just did this, or that.. LEAVE!!! I can't believe that I'm sitting here typing in front of her (she can't see the screen however), and she still won't leave... It's like Charlie Brown right now, all I can hear is Waah wa waah waah wa... WHat is she talking about now?? OMG, I don't care that bartow county is charging this tax again.. I don't live or work in bartow and so I really don't care... ok now we are on the subject of her mentally ill child.. L-E-A-V-E! It kills me t...
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It should be noted to the customers who are going to end up reading this, this is part of the reason our stores have 45+ minute wait times. We've helped you, we were nice as we could be to you, now that we've completed your transaction, you need to leave so we can help the next customer!
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Dude...I work insurance and a couple of days ago, I was wrapping up the call and this lady went off for 45 minutes about Detroit and how screwed up the funding is and how they are sending millions to hurricane relief but are cutting half of the police force and a ton on education and I don't know what else. My supervisor literally had sat down in the middle of it to monitor my next call and she just sat there shaking her head at all the crap this lady was saying. All I needed to say was "Is there anything else I can assist you with?" and I couldn't even get that out. I now know more about politics and funding in Detroit than I do about f*cking insurance.
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You know what is worse, do you ever get customer's that don't even talk!
Can I help: no reply
Do you currently have service: no reply
did your phone get wet: no reply
Do you like little boys: no reply
I have had a few of those before they are kinda of creapy, and possibly worse than the people that will not shut up. Were they def? if so why are they in a cell store? weird? Or the guy that came in on friday who threw his phone on the counter and said it doesn't work then walked to the other side of my store and sat down. That's great could you please go into a little more detail! People suck i think I am going back to lawn services and take my aggression out on some shrubs 😁
You know what is worse, do you ever get customer's that don't even talk!
Can I help: no reply
Do you currently have service: no reply
did your phone get wet: no reply
Do you like little boys: no reply
I have had a few of those before they are kinda of creapy, and possibly worse than the people that will not shut up. Were they def? if so why are they in a cell store? weird? Or the guy that came in on friday who threw his phone on the counter and said it doesn't work then walked to the other side of my store and sat down. That's great could you please go into a little more detail! People suck i think I am going back to lawn services and take my aggression out on some shrubs 😁
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I had a call very similar to that. A customer did not want to pay the deductible to have his phone replaced, and suddenly he was off on a rant about the war in Iraq. I listened to the same thing over and over again for 45 minutes, and then he finally asked for a supervisor.
My supervisor took the call, and had the privalege to listen to the same rant for another 25 minutes.
My supervisor took the call, and had the privalege to listen to the same rant for another 25 minutes.
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It's far worse when customers don't communicate. I don't mean when they don't talk.. but when ever dang word they say is useless to your sales process. The worst is when you get a secret shopper who just WONT COMMUNICATE! What do I mean by communicate? Well:
Me: Hello! Welcome to Cingular my name is Jon, what can we help you out with today?
Customer: Well I want to look at some phones.
(Duh)
Me: Well are you a current Cingular customer, or are you looking for new service?
Cust: I'll probably be moving my number from verizon
(Secret shopper metal alert goes off)
Me: Ok so what kind of plan do you have with Verizon (Family, Single) and about how many minutes are you currently using?
Cust: Just one line and I'm not ...
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Me: Hello! Welcome to Cingular my name is Jon, what can we help you out with today?
Customer: Well I want to look at some phones.
(Duh)
Me: Well are you a current Cingular customer, or are you looking for new service?
Cust: I'll probably be moving my number from verizon
(Secret shopper metal alert goes off)
Me: Ok so what kind of plan do you have with Verizon (Family, Single) and about how many minutes are you currently using?
Cust: Just one line and I'm not ...
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Or whats even worse is when a customer comes in to the store and say first that they hate Cingular for what ever reason, then explain that their phone has a broken LCD, and they do not know what happened. Then I look at the phone and it looks like it has been put in a meat grinder, then they brought it in to me, and say they don't know what happened. Well I just say, this doesn't happen by itself, you broke it, and then I would like to add, but can't because I would get fired, oh look you don't have insurance because you thought you would be soooo careful, but now you are screwed and have to buy one at retail, and they think that is BS. Well I think they are BS for thinking that I am going to believe them. Or when their phone has liquid da...
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When I worked for another carrier, I had a customer get upset because no one told her not to use her cell in the rain, then another who wanted a warranty replacement on a lost phone because it was acting funny before it was lost!
The scariest customer I ever had was at a software store. I asked for an id for his credit card, he said "Being a robot is useful because I can morph into anyone." I didn't know what to say. Then when I had him sign the receipt, he said "Loading signature... signature loaded."
The scariest customer I ever had was at a software store. I asked for an id for his credit card, he said "Being a robot is useful because I can morph into anyone." I didn't know what to say. Then when I had him sign the receipt, he said "Loading signature... signature loaded."
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Holy crap. That's funny.
You should have given him a random address and told him Sarah Conner was there.
Holy crap. That's funny.
You should have given him a random address and told him Sarah Conner was there.
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What, you didnt realize that by her spending that $25 dollars she now owns you and Cingular? 😉
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Come on people have we become a nation of non caring individuls that only care about money?Maybe the lady needed someone to talk to.God forbid you lost a sale.You are one sad individual
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Interrupt them and say "Do you have any questions about any of our products or services?" And if they go into more random sh!t, do it again.
"Do you have any questions about any of our products or service?"
"Do you have any questions about any of our products or service?"
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nope, not a sad individual, just have dealt with a lot of people that think they can hold you hostage for what ever reason they want. if just wanted somebody to talk to, join a social club or something, questions about the service, I will answer those allday. speaking of customers holding you hostage, I just got off with a lady who just wanted some basic information and started rambling on about what happened at the movies and when she used to be a substitued teacher. After about 5 minutes I politely asked if she had any more questions about cingular that I could help her with, she said no and I wished her a good day and ended the call. you cant do that in person though unless you just turn and walk away.
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I've done it.. it takes a few mintues before they realize your not coming back. lol
Speaking of this.. one day we were really busy and this lady walked up to the counter and cut in front of everyone. She insisted I help her next because she's been her for over half an hour. (she just walked into the store) I asked if she signed in and she nearly had a fit, saying she couldn't read or write and all she wanted to do way pay her bill. I asked how she was paying and she said check. so I asked her how does she write the check out if she can't write? She looked at me like I was dumb as I called the next person on the sign in list. She promptly left the store, and I haven't seen her since.
Speaking of this.. one day we were really busy and this lady walked up to the counter and cut in front of everyone. She insisted I help her next because she's been her for over half an hour. (she just walked into the store) I asked if she signed in and she nearly had a fit, saying she couldn't read or write and all she wanted to do way pay her bill. I asked how she was paying and she said check. so I asked her how does she write the check out if she can't write? She looked at me like I was dumb as I called the next person on the sign in list. She promptly left the store, and I haven't seen her since.
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You can always politely make her leave. Tell her that you'd love to chat with her, but there are other customers that need to be helped. She's more than welcome to stay until the rush dies down, but unless there's some other Cingular related questions she has, you'll have to assist someone else. Blame it on your manager or his manager, or someone higher up so you don't come off as the bad guy.
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