Tired of Idiot CUSTOMER SERVICE REPRESENTITIVES!
I am tired of idiot customer service reps.
called cingular on 9/27/05
Me: Yes, could you tell me if you have any new information on PTT service?
Rep: On what?
Me: PTT--Push to talk
Rep: What is that?
Me: PTT--is a walkie-talkie feature
Rep: Oh that would be cool
Me:Yes, it is supposed to come out in october.
Me: Shouldn't you know about this?
--------Sounds like an idiot to me. I hate that most of the time I call customer care I'm having to school the customer service reps on shi# they should know!!!!!! Holla if ya feel me!
🤣
called cingular on 9/27/05
Me: Yes, could you tell me if you have any new information on PTT service?
Rep: On what?
Me: PTT--Push to talk
Rep: What is that?
Me: PTT--is a walkie-talkie feature
Rep: Oh that would be cool
Me:Yes, it is supposed to come out in october.
Me: Shouldn't you know about this?
--------Sounds like an idiot to me. I hate that most of the time I call customer care I'm having to school the customer service reps on shi# they should know!!!!!! Holla if ya feel me!
🤣
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I'm tired of people double posting.
I am tired of customers who think we owe them a free phone half way into there contract.
I am annoyed at people who think they can tether there phone to there laptop with a a MEdia Net plan all because some forum on the net said so.
I am tired of customers who think we owe them a free phone half way into there contract.
I am annoyed at people who think they can tether there phone to there laptop with a a MEdia Net plan all because some forum on the net said so.
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Funny thing is, if you call back ten more times you most likely would get different responses from all ten representatives.
Seems most in Cingular raise their bar only high enough to meet their own sub-standard level of service.
Seems most in Cingular raise their bar only high enough to meet their own sub-standard level of service.
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I know how I feel now.
I liked it when you were gone.
Gotta love the conjecture. You don't even have Cingular, have never dealt with customer service on a regular basis and yet think it's great to slander them.
I liked it when you were gone.
Gotta love the conjecture. You don't even have Cingular, have never dealt with customer service on a regular basis and yet think it's great to slander them.
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you have to be an idiot customer, that information is readily available even on these forums. if it is not a feature that is not currently offered, why even waste your time with it. and you really show what an idiot you are, ptt isnt going to be launced until nov.
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It's ok for the CSR's to knock the customers, but it's not ok when the customer knocks the CSR huh. How nice of you to call him an idiot.
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Actually expected launch date is Oct 13 2005. And to the originator of this post, not all reps were trained in the proposed PTT release, It's like asking soldiers in IRAQ what the standing orders are for soldiers in Afghanistan are. I would be glad to answer any PTT queries you might have...IDIOT 😈
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Wait a minute.
Please explain to me how a customer calling into Customer Service asking about services makes one an idiot.
Do you have any idea who utterly nonsensical that is?
Please explain to me how a customer calling into Customer Service asking about services makes one an idiot.
Do you have any idea who utterly nonsensical that is?
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Because mamosely thinks you should come to phonescoop and educate yourself before calling Cingular and, according to him, being an idiot.
Hmmmm, me thinks mamosely needs to get some education and manners.
Hmmmm, me thinks mamosely needs to get some education and manners.
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Icyhot said:
Because mamosely thinks you should come to phonescoop and educate yourself before calling Cingular and, according to him, being an idiot.
Hmmmm, me thinks mamosely needs to get some education and manners.
yea and who actually says "ptt" its only for typing really.. i can imagine selling that to a customer.. yea look at our ptt phones..
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PTT is not even a feature that we have. A representative not knowing about a feature that we don't have makes perfect sense.
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you know, I didnt even know about PTT until friday. So I would been one of those reps too. Cingular doesnt always get the info out in a timely manner. They just post stuff in CSP and hope you find it. 😕
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It's not that anyone is an idiot. Customer service might not know about it for several reasons.
1) They haven't received training on it yet. Could be one possible explanation for why they pushed back the launch too, to give more time for training.
2) They aren't allowed to talk about it yet. I've seen this vary from call center to call center, but on several occasions I've called in to speak to a rep, and ask them if XX was coming any time soon, and they would fain ignorance on the subject, until after I told them (and verified) that I am an RSC, and then they are like, "Oh well actually it'll be out XXX"
3) They don't keep as up to date as you on our new services. Face it, sometimes people just don't keep up to date with things. I k...
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1) They haven't received training on it yet. Could be one possible explanation for why they pushed back the launch too, to give more time for training.
2) They aren't allowed to talk about it yet. I've seen this vary from call center to call center, but on several occasions I've called in to speak to a rep, and ask them if XX was coming any time soon, and they would fain ignorance on the subject, until after I told them (and verified) that I am an RSC, and then they are like, "Oh well actually it'll be out XXX"
3) They don't keep as up to date as you on our new services. Face it, sometimes people just don't keep up to date with things. I k...
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Hmmm, a service which is not offered yet and you are upset that they don't know how it works. They probably have a life and don't read message boards all day long.
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Much like you, I assume. And for everyone that had my back...thanks! For those who had rude comments against me...I used to Work for crappy cingular wireless (a yr and a half ago). And as a matter of fact, I had SEVERAL awards for excellence in customer service. Several QA awards for handeling my calls, awards & certifications from my Area manager, etc. So to you my friend...I know both aspects of the spectrum...what it's like to be a CSR and what it's like to be a customer. I always feel that I educated the customer and never made them feel stupid. If I truly didn't know something I would find someone who did or research it. Never "Uhhhh i just work here I dunno what GSM means huh huh huh" If your going to work somewere I feel that y...
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So you assume they didn't know there job because they didn't know about a feature that wasn't even available yet. And if you were indeed a rep you should know that they are trained to not give out "speculative" information. Anything on PPT right now would be just that, speculation.
How do you know they didn't pride themselves on knowing all that is current?
Don't lecture me about this situation. Choose some other MM.
How do you know they didn't pride themselves on knowing all that is current?
Don't lecture me about this situation. Choose some other MM.
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I'm gonna have to call bull sh*t on that statement. If you truely were a former CSR then you would know that even if you had had training of a feature that isn't being sold yet, then you still can't talk about it with anyone who isn't from your company untill after it has launched.
Further more, aren't CSR's usually some of the last people to get trained on new features? Unless, of course, they are the group in charge of answering questions about said feature.
Further more, aren't CSR's usually some of the last people to get trained on new features? Unless, of course, they are the group in charge of answering questions about said feature.
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Not really. A CSR isn't required to know about anything they don't currently offer. Companys usually only give training just before it is launched. Some reps may know about it because they browse these forum or other media information but upcomming things are generaly not released to the CSR's untill they are out. Even an informed rep wouldn't know much more than what you do untill it is launched. They may know it comes out in Nov but that's about it. And these things are tenitave dates
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Umm even if he did know about it, what makes you think that you deserve to know about it? Did you stop and think for a second that maybe the person knows all about it, but has been told that if he talks about it, he'd be fired? Or maybe, he hasn't had the training for it yet. Ever stop to think about that?
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Ant, we're not supposed to talk about it, so maybe that's the reps way of not talking about it... Now it's pushed back til nov. (see why we can't talk about it?)
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