Tell me your CWA horror stories
We want to hear from employees who work in Cingular centers covered by the CWA contract. Tells us the disadvantages of being unionized. Tell us the stories of how the union is not working for you!
Thanks!
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simplymarcus said:
I am for fair treatment of reps. I am not against CWA nor am I for it. I am for the fair treatment of Cingular employees. I am for fair discipline and fair code of conduct and policies. If I feel CWA is not pushing for the same things on my behalf I say get rid of CWA.
CWA is what keeps us from making the kinds of money that our competitors make.
simplymarcus said:
You have a point. I am a union CSR and I voted againist the current union contract due to the wage scale. But ON he other hand Cingular threatened to just replace us with non-union former AT&T reps if we did strike. Cingular has to much power right now. If we are going to get better pay and better jobs within the call center. We either need to be all union or no union at all.
Wait just a moment...they threatened to replace you with non-union AT&T workers? Ok, that was an empty threat, seeing as if they let all the union workers go this organization would fall. Do you realize how bad service levels are now? Imagine half of the CSRs being removed from the phones nationwide...it won't ha...
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crazyeaglefan236 said:
Hummm...and Cingular wonders why they score so low in customer service surveys and have a very high churn rate...If you don't care of the people that take care of the customer, it all goes downhill from there.
Amen.
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lets go over the plus's they have for staying that way.
1. Higher pay.
their starting pay is 25,000 for sales ours is 21,000
2. they get stock options ( VARS )
F. this rant the main thing is their company gives them all this and more and they dont have to give a UNION $ 350 a year out of their own pay.
SO WHY GO UNION ? ? ?