What is up with some Orange reps?
I got a call today from an Orange RM rep who wanted me to take a payment on an old blue account. I said she can bring the customer on the line and I would be happy to take the payment. The rep said "No actually I don't have to transfer her all I have to do is give you my CUID and then you can take the payment from me". Well, isn't this credit card fraud to take a payment on a credit card if this person is not the cardholder? I put her on hold and consulted with my supervisor and was told that no, the card holder needed to be on the line. I returned to the rep and told her this and she chewed me out stating that she was going to report me with my CUID because I wouldn't take this payment. I said she can report me all she wanted but I will be ...
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I am an orange rep. I have always been orange never knew blue at all. Orange reps are just trying to meet stats thats all.
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simplymarcus said:
I am an orange rep. I have always been orange never knew blue at all. Orange reps are just trying to meet stats thats all.
Trying to meet stats or not it is still bad practice, the way a payment was supposed to be made you had to speak with the card holder to process the payment. I personally think Cingular should immediately terminate employees who try and process payments like that.
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Amy,
You did the right thing! If I were that customer, I know I would greatly appreciate it!
You did the right thing! If I were that customer, I know I would greatly appreciate it!
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Thank you! I thought so too. It's just like doing a migration without the account holder on the line. In my opinion, a customer's security should ALWAYS be before stats. The fact that the rep told me off saying she was going to report me made me laugh. She called in again and I was glad to see that the next representative backed me up.
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I agree with you, especially with the privacy push going through the company right now.
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