New Rollover Rules Starting Sept 1
Just got word that starting on Sept 1st, we will no longer be allowing a customer to keep his/her entire rollover balance if the balance exceeds the number of one month's worth of package minutes on the new plan. For example -- Sam has a Nation 1350 plan with rollover and has built up 1400 rollover minutes. If Sam changes to a Nation 450 plan, he will automatically lose 950 of his rollover minutes and keep only 450. I can hear the whining and moaning now. 😢 😡
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then don't tell new customers about the old procedures, and just remind current customers that they at least have rollover. I fthey don't want it, go to t-mobile.
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yeah go to tmobile where you get more minutes for the same amount of money anyways...
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exactly...ususally when a company offers more minutes they tend to have less coverage
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and don't forget about the free calling to 50 million cingular customers
t-mobile doesnt offer mobile to mobile for individual lines
t-mobile doesnt offer mobile to mobile for individual lines
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Nationally Cingular beats T-Mobile, but here in
Chicago T-Mobile beats Cingular big time. I have been applying to both T-Mobile and Cingular, and Cingular only had one opening in Chicago, whereas I have found over 50 openings with T-Mobile. Plus I have only seen one Cingular store here in Chicago, but every I go I see T-Mobile stores.
Chicago T-Mobile beats Cingular big time. I have been applying to both T-Mobile and Cingular, and Cingular only had one opening in Chicago, whereas I have found over 50 openings with T-Mobile. Plus I have only seen one Cingular store here in Chicago, but every I go I see T-Mobile stores.
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elisjourney said:
Just got word that starting on Sept 1st, we will no longer be allowing a customer to keep his/her entire rollover balance if the balance exceeds the number of one month's worth of package minutes on the new plan. For example -- Sam has a Nation 1350 plan with rollover and has built up 1400 rollover minutes. If Sam changes to a Nation 450 plan, he will automatically lose 950 of his rollover minutes and keep only 450. I can hear the whining and moaning now. 😢 😡
This is great. So now Cingular is taking away the one advantage they had in the market. Absolutely the stupidest thing I have ever heard.
So does this also mean that if I am currently on a Nation 450 Plan but I have ...
(continues)
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No, this will only affect people who are on current plans and decide to switch to a lower rate plan than they are currently on.
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RUFF1415 said:
No, this will only affect people who are on current plans and decide to switch to a lower rate plan than they are currently on.
But is this only for Family plans or Individual plans or both?
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Rollover is meant to help those who would otherwise have overages some months and not use their minutes other months.
It is NOT for people who want to change plans to abuse the system. In an industry where profits are tight, this is a good move.
It is NOT for people who want to change plans to abuse the system. In an industry where profits are tight, this is a good move.
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sorry it was a response for something further up in the thread
that guy who was saying it was a bad idea
that guy who was saying it was a bad idea
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according to the material that i have, it only applies to the family talk plans. i may be wrong, but i doubt that 😈
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I think you believe this does more than is intended.
It will not effect customers who need to go up in minutes or wish to keep their same plan. This is for those who utilize an "alternate" advantage of rollover which is the "rate jump". This allows a customer to get a high plan with a much better "per minute" rate, keep it for a few months then drop down to the cheapest $39.99 rate. Their effective rate is lower than what they would have paid otherwise.
This benefit was neither promoted nor intended and removing it will effect only those who have discovered it on their own. I have advocated doing it (rate jump)on a smaller scale but even with this change it will not effect those customers.
It will not effect customers who need to go up in minutes or wish to keep their same plan. This is for those who utilize an "alternate" advantage of rollover which is the "rate jump". This allows a customer to get a high plan with a much better "per minute" rate, keep it for a few months then drop down to the cheapest $39.99 rate. Their effective rate is lower than what they would have paid otherwise.
This benefit was neither promoted nor intended and removing it will effect only those who have discovered it on their own. I have advocated doing it (rate jump)on a smaller scale but even with this change it will not effect those customers.
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i agree, it will also help cingular keep a steady arpu instead of jumping up and down whenever a customer feels like saving a little money for a couple months, then going back up.
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texaswireless said:
FYI, pushed back until October 1st.
Just curious how come. 😕
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aaron2britt said:texaswireless said:
FYI, pushed back until October 1st.
Just curious how come. 😕
bugs
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What they wanted to do and what the billing system would let them do weren't compatible. They had to revise the process.
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Depends on your question. Will they eventually have rollover caps, yes. will they be delayed, no. They still come out today.
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I got an email yesterday from our account exec stating they pushed the rollover caps back until 10/01/05. It's on the internal system, not my personal email, so I can't forward it to you.
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Ah, I just looked and there's a link to it from my CSP home page under "What's New".
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