think about it
on the whole love my job. I like helping people and helping them understand something that they didnt before
but when all i get is the anger and hate that people are able to spew thrown at me I respond in kind with anger
If people would take a second to think that I am a real person on the line not a computer voice and program I think that they would treat us all different. If I was to walk into their house and treat them like they treat me they would at best beat the tar out of me (and they would be in their right to do so)
Im talking common sense and goodwill...If your pi$$ off at a bill you have gotten dont call me up and tell me to fix the bleeping thing..or tell me to hurry up while Im explaining your options to you. My job i...
(continues)
but when all i get is the anger and hate that people are able to spew thrown at me I respond in kind with anger
If people would take a second to think that I am a real person on the line not a computer voice and program I think that they would treat us all different. If I was to walk into their house and treat them like they treat me they would at best beat the tar out of me (and they would be in their right to do so)
Im talking common sense and goodwill...If your pi$$ off at a bill you have gotten dont call me up and tell me to fix the bleeping thing..or tell me to hurry up while Im explaining your options to you. My job i...
(continues)
...
Wait you guys are not robots? Wow I must be the first of my kind, maybe I can claim independanZAP...BLARG!!!..................... .................. Thank you for calling Cingular Wireless...
...
The girl I got today sounded like a robot. She was either new, or a cyborg.
Most of the times when I get upset is when I know there's an issue and I'm either being lied to or being shafted. For instance, today, in my area, I know of about 4 people having phone issues, all within a 45 mile radius. I call in, and was told there's no problems in my area, and it's because I live 3 miles from a tower. She give me the intersection where the tower is and it's 6 blocks from me. It's annoying, but I usually keep my cool. They have me disassemble my phone, send an update, and usually that works, for a while.
Here's why I do get mad though. Twice, I've gotten a bill where I've been charged for my FREE NW. Both times, when I call in, I...
(continues)
Most of the times when I get upset is when I know there's an issue and I'm either being lied to or being shafted. For instance, today, in my area, I know of about 4 people having phone issues, all within a 45 mile radius. I call in, and was told there's no problems in my area, and it's because I live 3 miles from a tower. She give me the intersection where the tower is and it's 6 blocks from me. It's annoying, but I usually keep my cool. They have me disassemble my phone, send an update, and usually that works, for a while.
Here's why I do get mad though. Twice, I've gotten a bill where I've been charged for my FREE NW. Both times, when I call in, I...
(continues)
...
I deal with situations like yours on a daily basis. I have never thought twice about staying on with a customer until the problem was resolved and they were either happy or they realize the mistake that they made (like giving a 10 yr old a cell phone). The longest that I have stayed on the line with a customer is 3.5 hrs, this was over a ridiculous amount of usage (equaling thousands of dollars) that the customer was not responsible for (a reps error), I have also spent many hours just fixing account structures (generally other reps errors). I can totally see how customers get mad, in some cases I would be livid, but if they are mad for the wrong reason or because they think Cinguar owes them the world I have very little compassion for th...
(continues)
(continues)
...
