Well if you are a good employee then I don't see why they wouldn't offer you something at Springfield or Rantoul or somewhere else. That's the only problem - we haven't been hiring ANYONE since the merger where I am at. I feel like this company isn't hiring anyone ever again. But don't worry, come 2006 when Cingular no longer has to pay AT&T severance packages they will cut the chain loose on a lot of blue employees. I am counting on it.

They don't care who they let go. They are trying to get the most amount of calls answered at the cheapest price. Cingular wants to start walking under performing reps right out the door as soon as possible. The union makes the process to long for Cingular's taste they have always felt that way.

Hence our service levels are now going down the toilet because they keep undertiming excessive amounts of people. We go into queue LONG & HARD and they don't care. You are totally right; the most amount of calls for the least amount of money. I won't be surprised if we are soon to the way orange always had it; in queue the entire time we are open and accepting calls.

The truth is we are all just head count. the name of the game is Availability and Adherence. they do not care how great your QA is if you can not keep your numbers up and that costs them money.

How long have you been with the company? Sounds like you know what the "real orange" is like. Those of us former blue employees took this merger much harder than I think orange reps did - orange always did things the same old way; everything revolving around the dollar. You would have loved working for blue; we had incentives to come to work; bonuses, time off for good performance, parties for good QA, happy co-workers, etc. We had it nice. Things have changed so much. You can delete all those added incentives I typed above on orange.

So, who's up for actively destablizing the new Cingular? First up, where's Stan and Kathy's houses? And where's the nearest grassy knoll?

I have been with Cingular for almost 2 years. I have seen so many changes in less than two years. When I started reps had a lot of power we could approve early upgrades we could do courtesy rerates. Scahaumburg is the oldest call center in North Central region. Some of the reps in Schaumburg have been there ten years or more. Some managers 20 years or more one manager in force 30 years. Everybody who worked for Cell one former Cingular says there were incentive programs yearly bonuses parties and higher starting pay and any phone you wanted for 15-20 dollars. Then SBC comes into the picture and they believe in cutting the extras. They believe that your reward is that paycheck you get every couple of Weeks. They started to make cuts then Stan...
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