Question about ETF and Death
My mom just added her brother to her Cingular account and unfortunately he passed away suddenly, but its been like 2 months, will the waive the ETF in this case? âšī¸
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My sympathies on your loss.
I sincerely hope that in cases such as these they do.
I sincerely hope that in cases such as these they do.
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Probably not. Since your mother is the primary, she might get a little resistance on that one.
As others have stated, try faxing in a copy of the DC. Don't forget, you might have to return the phone, too, since some agents have a secondary agreement. Good luck to you.
Will
As others have stated, try faxing in a copy of the DC. Don't forget, you might have to return the phone, too, since some agents have a secondary agreement. Good luck to you.
Will
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captainplooky said:
My sympathies on your loss.
I sincerely hope that in cases such as these they do.
Excuse me, why should they, the account holder did not die,just a user of the acount did, why should the company eats those costs, guarentee you the etf didn't get waived, bout 90% sure it will be on the bill when its cxld.
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sorry for your loss. âšī¸
for that case? i would belive so, however, your brother's account is on your mom's name so she would be the one who is responsible for the account, not your brother. if i was cingular i would do it, however, they dont have to becuase of what i mentioned to you.
i hope they do. it would be a nice thing to do.
again, sorry for your loss.
for that case? i would belive so, however, your brother's account is on your mom's name so she would be the one who is responsible for the account, not your brother. if i was cingular i would do it, however, they dont have to becuase of what i mentioned to you.
i hope they do. it would be a nice thing to do.
again, sorry for your loss.
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CelluNerd said:
My mom just added her brother to her Cingular account and unfortunately he passed away suddenly, but its been like 2 months, will the waive the ETF in this case? âšī¸
There's only one way to find out, and that's asking. I would think they'd have some type of policy in effect where they would work something out with you. At least I'd like to think the world still works that way. Sorry to hear about your Uncle. God Bless.
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My heart goes out to you and your family in this time of loss. Fortunately, there would be no ETF, so that should lighten the load a little.
This is straight from the Policy horse's mouth:
"Early termination fees are not charged for cancellations due to death and should be removed at the time of the cancellation.
- When the account holder on any individual or business account passes away.
- When the user of the service passes away and the account holder has multiple lines remaining active."
This is straight from the Policy horse's mouth:
"Early termination fees are not charged for cancellations due to death and should be removed at the time of the cancellation.
- When the account holder on any individual or business account passes away.
- When the user of the service passes away and the account holder has multiple lines remaining active."
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I may be mistaken as I'm not at work nor near csp, but the last I checked, the policy stated that service would be termed with no etf only if the account was under the deceased's name...again, I haven't checked csp terribly recently regarding this policy...in a previous post, someone mentioned asking...that would be the best course of action in this case.
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repCB said:
My heart goes out to you and your family in this time of loss. Fortunately, there would be no ETF, so that should lighten the load a little.
This is straight from the Policy horse's mouth:
"Early termination fees are not charged for cancellations due to death and should be removed at the time of the cancellation.
- When the account holder on any individual or business account passes away.
- When the user of the service passes away and the account holder has multiple lines remaining active."
Thats right, but the account holder did not by the user on the account did, so if cxld the ETF applies đ đ đ
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- When the user of the service passes away and the account holder has multiple lines remaining active."
Austin, what part of that don't you understand??? When the USER of the service passas away, and the ACCOUNT HOLDER has multiple lines remaining active. There are 2 different people referenced there. The user, which is the person who died, and the account holder, which is the person who's name the account is in. Can you not read, or is it just not that clear to you???
Austin, what part of that don't you understand??? When the USER of the service passas away, and the ACCOUNT HOLDER has multiple lines remaining active. There are 2 different people referenced there. The user, which is the person who died, and the account holder, which is the person who's name the account is in. Can you not read, or is it just not that clear to you???
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Watch out, Cingular might have dropped the regional plans in order to implement the new "Afterlife Plans". Unlimited M2M, I hear...I would hope they waive it in this case...
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i have had this issue and after many emails and managers we were adv that the account holder has to be the one to be deceased before they are waived....this came from the dept that handles cancellations due to death
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Yes in this circumstance the ETF will be waived, it use to be requested that you provide a certificate of death notice but what will happen is when you call in to have this account or ( service) cancelled due to death they will ask if there are any immediate family membrswho want to change COFR if not than cancelled account no ETF
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cingularreppy said:
Yes in this circumstance the ETF will be waived, it use to be requested that you provide a certificate of death notice but what will happen is when you call in to have this account or ( service) cancelled due to death they will ask if there are any immediate family membrswho want to change COFR if not than cancelled account no ETF
If the account holder dies but this is not the case folks, the end user dies, tragic, but not the waiver of the ETf,since the account holder,the financialy liable party is alive and therefore responsible for a ETF if cxld, thats like saying, well i lost my job, i can't afford it, please waive my ETF, or my aubt bernice dies,its so tragic, waive my ETF,we ONLY ...
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Some off you stated that since it was not the account holder that died it would still be charged, So your saying that if it was the account holder who past away that would be the only way it would not be charged, well thats a GREAT policy since if the account holder is dead then who the hell would they be charging the damn ETF to in the first place? đ
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The account holder's estate đ . It makes sense. I can understand Cingular waiving the fee in this case, and would hope they do so, but, I would say they're not required to. It's only $10.00 extra/month to have the phone, and at the end of it, you have an almost brand new phone that you can use. Of course, it may be cheaper to pay the ETF than the $220 left to pay. But, that's if they decide not to waive the ETF.
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davidg4781 said:
The account holder's estate đ . It makes sense. I can understand Cingular waiving the fee in this case, and would hope they do so, but, I would say they're not required to. It's only $10.00 extra/month to have the phone, and at the end of it, you have an almost brand new phone that you can use. Of course, it may be cheaper to pay the ETF than the $220 left to pay. But, that's if they decide not to waive the ETF.
It won't only the RM department can,and only and only if they get a copy of the Death Certificate that the "ACOUNT HOLDER" is dead, and if its a end user then you are up the creek, cuz you cxl there will be a ETF, thats for sure,and thats the right decision as well.
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My mom told them her situation and they terminted the ETF w/o any kind of "proof" I guess they took our word for it cuz how many people actually lie about someone dying??
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they dont require proof anymore... this used to be done with verizon but than they got taken to court for it and it was all over the news and now no wireless company asks for proof becasue if someone lies obut it its a fraud issue and will be caught
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So is Austin going to shut up now???
Im glad that they did that for you. The policy says that they should.
Im glad that they did that for you. The policy says that they should.
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CelluNerd said:
My mom told them her situation and they terminted the ETF w/o any kind of "proof" I guess they took our word for it cuz how many people actually lie about someone dying??
Actually, I did take a call once from a customer who had cancelled a line due to someone dying, then activated another line a month later, then called up again and claimed the same person had died... I pointed this out to the customer and for some reason the call dropped really quickly... But yeah, very few people are low enough to use something like this to get over... đ
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Aleq said:CelluNerd said:
My mom told them her situation and they terminted the ETF w/o any kind of "proof" I guess they took our word for it cuz how many people actually lie about someone dying??
Actually, I did take a call once from a customer who had cancelled a line due to someone dying, then activated another line a month later, then called up again and claimed the same person had died... I pointed this out to the customer and for some reason the call dropped really quickly... But yeah, very few people are low enough to use something like this to get over... đ
Well, that was completely insensitive. What if the person DID die twice? It could happen. In magical f...
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