Cingular CSR's Who trains you?
I am on hold with a csr right now as I type this, who is trying to tell me the Nokia 6230 is a QUAD BAN phone. I tried to tell her Nokia don't make quad ban phone but this is, she just know it is, and I should listen to her, cause she is a rep and know what she is talking about. 🙄 🙄
...
I sill have her on the line and she said all she can go by is the information that is provided to her by Cingular. Why in the hell would Cingular tell there reps the phone in a Quad ban phone.
...
ummm well im a cingular sales rep and its on the box as well as the live bar information that it is a tri band phone i dont know what she is reading off of but sorry about the misinformations
...
Thats right I do know, but what about the customer who doesn't know and needs a quad ban phone for what ever season and the rep tell him that the 6230 is one. 🙄
...
The reason that the agent argued with you is because the Nokia 6230 IS actually a phone that is capable of operation on 4 BANDs (quad) the phone specs are GSM 850/1900/1800
The phone can also access 800 MHz Cellular as well, because 800 and 850
(GSM 800)
GSM 850 is simply GSM technology operating in the Cellular (800 MHz / 850 MHz) frequency band. Both the technology and frequency band have been around for a long time, but only in 2002 were they combined. While still being seperated in come foreign countries. Which allows the phone to operate on 850 in the US and 800 in other countries. please see www.GSMWORLD.com for more deatails. . .
The phone can also access 800 MHz Cellular as well, because 800 and 850
(GSM 800)
GSM 850 is simply GSM technology operating in the Cellular (800 MHz / 850 MHz) frequency band. Both the technology and frequency band have been around for a long time, but only in 2002 were they combined. While still being seperated in come foreign countries. Which allows the phone to operate on 850 in the US and 800 in other countries. please see www.GSMWORLD.com for more deatails. . .
...
So you are a crusader?
From every ingnorant customer, including boob man, THANK YOU!
From every ingnorant customer, including boob man, THANK YOU!
...
yeah, and then 4 months down the road the customer goes to a country that can only support 900 and calls to find out why his phone doesn't work.
At this point he's out of buyer's remorse even though it was misinfo, and there's nothing he can do except buy another new phone.
I've seen this happen tons with ATT stores.
They only realize it once they get TO that country, and they always go into the store specifically asking for a phone that will work in such and such country.
At this point he's out of buyer's remorse even though it was misinfo, and there's nothing he can do except buy another new phone.
I've seen this happen tons with ATT stores.
They only realize it once they get TO that country, and they always go into the store specifically asking for a phone that will work in such and such country.
...
The reason that the agent argued with you is because the Nokia 6230 IS actually a phone that is capable of operation on 4 BANDs (quad) the phone specs are GSM 850/1900/1800
The phone can also access 800 MHz Cellular as well, because 800 and 850
(GSM 800)
GSM 850 is simply GSM technology operating in the Cellular (800 MHz / 850 MHz) frequency band. Both the technology and frequency band have been around for a long time, but only in 2002 were they combined. While still being seperated in come foreign countries. Which allows the phone to operate on 850 in the US and 800 in other countries. please see www.GSMWORLD.com for more deatails. . .
The phone can also access 800 MHz Cellular as well, because 800 and 850
(GSM 800)
GSM 850 is simply GSM technology operating in the Cellular (800 MHz / 850 MHz) frequency band. Both the technology and frequency band have been around for a long time, but only in 2002 were they combined. While still being seperated in come foreign countries. Which allows the phone to operate on 850 in the US and 800 in other countries. please see www.GSMWORLD.com for more deatails. . .
...
well is 100% just plain wrong. You get her CUID ID and I'll rally the villiagers with pitch forks. 😈
...
Actually the Nokia rep for Cingular in North Texas once told me that 900 Mhz was also 850 Mhz. I took it with a grain of crack since he is usually more interested in his Tiger Woods golf than helping us poor schmucks.
...
stephen5688 said:
I am on hold with a csr right now as I type this, who is trying to tell me the Nokia 6230 is a QUAD BAN phone. I tried to tell her Nokia don't make quad ban phone but this is, she just know it is, and I should listen to her, cause she is a rep and know what she is talking about. 🙄 🙄
bUAHAHAAHHAHAHAHAHH, its best not to get too technical on the people of "low birth", as i like to call them, that are reps for cingular
...
