IF YOUR A CUSTOMER READ THIS
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Daily, weekly and monthly.
We can nominate good reps for free paid breakfast, or free paid lunch with management.
Employee of the month gets a free paid day off.
We have a point system where we get points for various things and can use the points to order merchandise.
We just got free t-shirts a week ago. For no reason.
Those are across the call centre.
Then we have team things like extra breaks for getting 2 perfect calls in a row, and play money that we use to have an auction.
And that's just what's going on lately.
We've had tons of insane incentives in the past as well.
umm yes you did read your post
THE BOX said:
"No you should get a 500 dollar phone or expect to get credit on your bill for doing things that you know would add extra to your bill that you don't want to pay "
umm yes you did read your post
I think he meant "not".
THE BOX said:
you have lost it man you pay us for a service thats it nothing more nothing less for your money we give you the ability to use your phone .THE DAYS OF FREE **** IS OVER WITH MY FRIEND GET USED TO IT OR GET RID OF YOU CELL
YOu guys are sounding more like Verizon Reps every day. That said there is no such thing as loyalty. Loyalty requires a sacrifice of some part. No customer is willing to pay MORE for the same service for a month although that is the real proof of loyalty. Each month Cingular gets paid and you get service. No one owes anyone anything. The phones are NOT free, never were. Nothing is truly free. Especially in this industry.
I ve been with ATT/Cingular for over 8 years and...
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wait
on more
thing
WERE NOT ATTWS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THIS IS CINGULAR I DONT CARE WHAT CARRIER PLAN PHONE YOU USED TO HAVE THIS IS CINGULAR ORANGE GET IT RIGHT
The 3595 was pretty much the cheapest phone available, although it IS a good all-around phone. Nokia is to wireless what Mario is to Mario Kart. General. Default.
Also, when gsm hit big and we Former ATT reps were all trained on GSM, we were able to give out free phones like candy. I remember giving away a free one on at least every other call. Even the more expensive phones. All we had to do was ask a sup. They were hungry for contracts.
johnny_one_rate said:
Then why did I get 3 FREE Nokia phones when I upgraded to ATTWS GSM service last June 2004 ???? It could be that I am a former ATTWS employee, BUT, I don't think so. I got a free Nokia 6200 and 2 Nokia 3595's. Of course I had to sign a 2 yr contract.
Thank you ,you did us 2 favours 1)you got off of tdma
2)you just locked into 2 year contract where now all plans and promotions are expired.So in the next 2 years you either stay on that plan, or you have to migrate to cingular- GOOD JOB!!!!
The only thing smarter would be doing all of that an living in the western region.Cuz if you did, you can't even migrate unless you do 21 out of 24 months on your contract.
LMFAO!!!! Lπ€£L
and if your a store rep weather direct or indirect please dont esc on me after I tell you that the credit you want to have placed on the acount for the people standing in front you when I tell you that the charges are as legit now as they were 5 days ago WHEN YOU CALLED IN AND ESC ON THE LAST REP
Now, I want to take the time and make sure customers understand some things. I HAVE A PROBLEM WITH CINGULAR'S POLICIES TOO. Or at least at lot...
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BRWNIDGERL27 said:
I've been a loyal customer to the gas station down the street for years.. I gonna tell them if they don't give me free gas, I'm gonna take my car else where. That'll show them. π
Poor analogy....Gas stations NEVER gave away cars to get customers to by their gas.....
YOu seem to forget its the Carriers that implimented the free stuff. All the advertising had FREE in BIG LETTERS for years..free this free that...they gave away BONUS minutes for years and free accessories for years....You cannot reasonable expect the avg Joe to all of a sudden have this brainwashing reversed overnight and certainly not with the vehiment nasty attidude reflected by many reps who thinks they are school...
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Maybe Cingular should start recording conversations. I hate calling in and getting one answer, then finding out they were wrong. It happened with my minutes. I called and they said I hadn't come close to using them up and the *MIN thing was including M2M minutes. Well, i did go over. When I called in and asked why, I was told that I called in twice (which I did, both told me I wasn't close to going over) and the notes said I was told I had gone over (which, by my records, I hadn't at the time) and that I would be responsibl...
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davidg4781 said:
Maybe Cingular should start recording conversations. I hate calling in and getting one answer, then finding out they were wrong. It happened with my minutes. *snip*
It would be nice to have a recording to go to to actually see what was said. I'm sure with the compression of digital files today, it would be relatively inexpensive and take up little space.
Maybe Congress can pass a law making fraudulent interstate transactions punishable by hanging. It'd kinda be nice seeing a rep hanging from a tall Oak tree because he thought it'd be funny to mess around with a customer. π
Let's think about this. I'll use TMobile as my example, since I work for them and have the figu...
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And yeah, maybe the hanging was a bit much, but it just bugs me that 99% of the stuff on here blames the customer and at no way says, ahh, maybe that rep did tell you wrong. I have experienced reps either not knowing what they should know (tech person never could understand why I said I used to have 7 bars of service when his Nokia only had 4 bars total, I had a 7...
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When you call the Cingular line, you will hear, "This call may be recorded". This gives the consumer implicit consent to record the phone call as well.
Regardless of this, your state laws may also allow for recording of the conversation. Currenty, there are only twevle states that require permission from both parties. Those jurisdictions are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.
If you are calling from one of those twelve states, your permission is granted to you when you hear "This call may be recorded". If there is no such message on the automated line,...
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As for Federal law, you can reference the Federal Omnibus Crime Control and Safe Streets Act of 1968, 18 U.S.C. Sec. 2510.
In the absence of more restrictive state law, it is permissible to intercept and record a telephone conversation if one or both of the parties to the call consents. Consent means authorization by only one participant in the call; single-party consent is provided for by specific statutory exemption under federal law. 18 U.S.C. Sec. 2511(2)(d).
When making interstate calls, it is unsettled as whether a court will hold that Federal law pre-empts state law. Either state may choose to enforce...
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Furthermore, most countries allow for similiar recordings by individuals. Individuals. That is the key. You must be certain that you are not confusing the rights of an individual with the rights of a governmental agency or agent.
Also, you must differintiate between the methods used to capture the recording. Ie. Was the call intercepted or willfully recorded.
Canada, for example, requires one-party consent for telephone call recording.
Also note, this is irrelevant when automated system...
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In summary, the law considers a corporation to be a legal person.
Any conversation legally recorded can, at the discretion of the judge and based on applicable law, be used in a court.
In Canada, it goes a step further. Illegally obtained recordings are never automatically excluded. Parts of the conversation may in fact be admissable, while other parts may be excluded. The law states exclusion of illegally obtained recordings is allowable
"where it would bring the administration of justice into disrepute".
I meant that that recording could not be used against the CSR to sue them personally for problems associated with the company itself, or for their misinformation. As it could easily be proved that it was the companies fault they were not trained properly, or provided with the correct info.
Anyway it doesn't matter so much. I was just wondering the dynamics of an American court making a Canadian come down to a trial for a tape recorded conversation, that the citizen did not even consent to have taped. There are more then just simple recording laws associated with sueing a foreginer. May be easier with a Canadian...
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I'm not vesered on the legalities of trying to call the actual representative on the recordings as a hostile witness. If allowed, this could prove to be a large burden for the company in such cases.
Though I do wonder what, if any, subpoena power could be exercised. Also, I wonder what would happen if the representative was named as a co-defendant on the original filing procedures.
I imagine having a recording of the conversation combined with the willingness to pursue a legal avenue would encourage the company to pursue a settlement to avoid the court process. Especially if the ...
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Jldnr77 said:...
Yes, I am tired of it too. I just had a call, like so many other calls from customers. I want my phone, I want it for free, and I want it shipped overnight!!! (of course, free shipping, as well.) And it would also amaze you how many people have surgeries these days....and then call us to deal with their problems, and tell us to hurry up, because they just had surgery and are in alot of pain. You chose to call us today. We WILL (or at least I will) take the time to help you, but you need to understand that we have to fully investigate your account, and things cannot just be done instantly.
Now, I want to take the time and make sure customers understand some things. I HAVE A PROBLEM WITH CINGULAR'S
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nascardad said:...Jldnr77 said:
Also...the days of free stuff are over!!! ... Cingular is the first phone company to really grows some balls and tell people NO. Yes, I know that word isn't something all the spoiled brats out there nowadays like to hear, but it has to be said sometimes. ... You signed up for our service. We are providing you for that service. If will make a mistake, we will do our best to fix it. No, I don't care if you've been with us for 10 years, you still have to pay the same price as everyone else for a RAZR. You want it cheaper??? Try Ebay. Being a loyal customer doesn't mean calling in to see how much you can blackmail or guilt trip us for. Being a loyal customer means
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* A customer is not an outsider to our business. He is a definite part of it. A customer is not an interruption of our work. He is the purpose of it.
* A customer is doing us a favour by letting us serve him. We are not doing him any favour.
* A customer is not a cold statistic; he is a flesh and blood human being with feelings and emotions like our own.
* A customer is not someone to argue or match wits with. He deserves courteous and attentive treatment.
* A customer is not dependent on us. We are dependent on him.
* A customer brings us his wants. It is our job to handle them properly and profitably - both to him and us.
* A customer makes it possible to pay...
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Anyways, here is my ramble..
I'm an SLR at a Canadian site. So I do both Sup work and Rep work.. now on this whole Ghandi thing..
Dont get me wrong, Ghandi was a spiritual genius.. but back in the 1930's almost everyone in the British Empire didnt have phones, let alone cell phones.. So spiritual interpretations dont apply.. Ghandi did teach one thing, that as reps, we have to accept on a frequent basis..
R E S P O N S I B I L I T Y π³
what is that you ask?
It is the following:
- before going out of your calling area, check to see if it is covered, we will tell you
- if you want a free phone, check into everything that the opposition charges you to join (and bless you...
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Cellboob01 said:...
MAHATMA GANDHIβS DEFINITION OF CUSTOMER
* A customer is not an outsider to our business. He is a definite part of it. A customer is not an interruption of our work. He is the purpose of it.
* A customer is doing us a favour by letting us serve him. We are not doing him any favour.
* A customer is not a cold statistic; he is a flesh and blood human being with feelings and emotions like our own.
* A customer is not someone to argue or match wits with. He deserves courteous and attentive treatment.
* A customer is not dependent on us. We are dependent on him.
* A customer brings us his wants. It is our job to handle them properly and profitably - both to him and us.
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* A customer is not dependent on us. We are dependent on him.- When you want to travel internationally with your cell phone the cus is dependant on us.
* A customer brings us his wants. It is our job to handle them properly and profitably - both to him and us.- wheres the profit to us if we give free phones with no contract, attw tried giving the cus what they want and we lost millions which is why cingular was able to buy us out.
A customer is doing us a favour by l...
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With that said, it is possible to get good customer service when buying a 99-cent taco. All the person has to do is NOT act like a robot by making me repeat twenty times that YES I will be eating this taco "here". However, at the same time, if I get pissed off when they ALWAYS make me s...
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I called into Cingular and asked how I can upgrade using the online prices and was told those are for new customers. To me, that's like a thumb in the eye. Here I am, finally off contract, all the bad experiences I've had are still fresh in my mind, and I'm told I have to pay more for something because I'm a customer? I can unders...
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to you customers don't call in expecting the online price over the phone or in the store to get that price you have to use that channel or wait until your fully eligible to upgrade
There seems to be no cohesion to the process currently, and that most likely is due to mismanagement. I imagine the scenario you present will not meet the same end result in the future.
When you call in you will pay a higher price because we have to pay the salary of the person that your talking to ! if you do it online the costs are very light .
This comment perplexes me considering I was quoted prices comparable and often times less then what was online and in a store. Therefore, based on prior expereince, I would have to say this com...
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the webpage is able to offer several phones for free since they don't have any overhead to deal with. basically, it's all automated. the problem however in this is the fact that while a person is prone to mistakes, a computer can be even worse. and when the computer messes up who do you go to? i've had several customers that have called in wondering why it's been a 3 weeks since they placed their order and they still haven't receiv...
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I'm not expecting anything free or extra for being with Cingular for a long time, all I'd like is to be charged the same as everyone else. I could've understand if I didn't want to sign a contract, but I was signing the same contract a new customer would be signing, but getting a different deal.
This statement I agree with. Perhaps part of the issues with this deals with the methodology of enticing new customers.
I had this "lady" using the term very loosely, sshe got this plan shared family plan.And she damaged her phones and she wants to migrate, goes to a corp. store, they are nice enough to "web match" the price of V-551, 99.99, they would do it for her, she uses their phone, and tells me, if you want my business you will give me those two for free, i will not pay for those phones, i will not pay yhe upgrade fees, i will be willing to renew my contract, and she was shocked when i finally after her spewing for 10 min or so, NO!!!!! I would happy to match their price, but thats it.
She tells me "i am willing to renew for 2 years", after which i point she already got 2 free phones in sept,2004 and we got her under contract...
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Shayby said:
lmao leave it to austin.
I tell ya, i could not believe her sheer arrogance, tells me she is loyal customer ro attws, which i let go, cuz thats a cheap shot, and she tells me that if we appreicate her we would give her the v-551's not one but for free, and after i point out to her how she got 2 free phones, like 9 months ago, she tells she will give me one more chance to do the right thing by here and give her those phones for free, no price and no upgrade fees,$600.00 worth of phone for free.
I just had to tell her two different times that if thats her ultimatim, then goodbye.
And after she gives me the last chance, i told her that if its her only options, which she said it was then s...
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i told her that why she got 2 free phones 9 months with a 2 year contract, she can either wait two years and talk to us then or we will web match the offer, which i think is very fair "V-551" $99.99 with 2 year contract, i even web matched the SE Z-500 for $49.99 with 2 year but she only wanted the v-551's 2 of them at that for free.....
I called and was able to get an additional 250 minutes per month per phone and a new v551 at ZERO cost all for agreeing to one year term.
Maybe it's in your approach?
THE BOX said:
with att ? because with cingular we dont give extra minutes
Be kina hard the v-551 ia cingular exclusive not avail on blue, and since there is no more promotions available to use on blue, doubt it, my guess is they changed his plan to a higher plan, and if was renewing his contract anyway, they just changed his plan as well.