Price differences...WTF?
this really only applies to anyone who works for cingular...
does it bother anyone else that the prices listed on our webpage are totally different than what we offer over the phone, and totally different than what we have in the store?
i also recently found out that there's no way for AT&T migrations or current customer upgrades to get the same pricing that they see on the internet. my department used to be able to do e-Store matching but they took it away...they said we were "abusing" the option. which is crap in my opinion.
just me?
xoxo
does it bother anyone else that the prices listed on our webpage are totally different than what we offer over the phone, and totally different than what we have in the store?
i also recently found out that there's no way for AT&T migrations or current customer upgrades to get the same pricing that they see on the internet. my department used to be able to do e-Store matching but they took it away...they said we were "abusing" the option. which is crap in my opinion.
just me?
xoxo
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Welcome to my world... I work in a COR store and I can't match online pricing, I can't match tele-marketing, and I can't match the 6-7 agents that are in my mall either... And they wonder why store sales are going down? 😢
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Not really, see the prices on the website are for new activations, as an entiement to start service with a new carrier, why shoulds you get that as a existing customer, i mean in any other service its the same way.If you buy a new satelite dish package with Direct TV, they give you free movies and other discounts when you sign on, you don't call them 6 month or a year later and ask for more.
As for the abuse of web mtaching, its not just your store but most of them, nationaly, there isa very little overhead and no commision on a web order, so they can afford more discounts.When you web match in a store, that mean the higher discount, plus no activation fee,plus sales commision, if it was the other way around, you might feel the same wa...
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As for the abuse of web mtaching, its not just your store but most of them, nationaly, there isa very little overhead and no commision on a web order, so they can afford more discounts.When you web match in a store, that mean the higher discount, plus no activation fee,plus sales commision, if it was the other way around, you might feel the same wa...
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I got the online price when I upgraded my phone and signed a 2 year contract. I understand that it's to entice new customers, but it's annoying to old customers, especially when it says "online price" and not "new customer price."
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OK, wrong info alert...
You can get the online pricing as an upgrade or a new activation. I just did it on my wife's retail service (i.e. not a agent line or anything). BTW, interesting experience with my online purchase. Once everything is resolved I will post in detail for all those "internet is better" clones.
You can get the online pricing as an upgrade or a new activation. I just did it on my wife's retail service (i.e. not a agent line or anything). BTW, interesting experience with my online purchase. Once everything is resolved I will post in detail for all those "internet is better" clones.
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Actually, blue customer's can migrate on the web site without activating a totally new line. It's tru the web pricing is for new customer's but these people are technically new to the Orange side of things and therefore considered a new custoemr (which some people hate because they think that we are not honoring their tenure)
Now if you're talking about customer's who are already orange and want the web pricing... I know exactly how you feel! Blue used to be like that too. There was different prices everywhere. I understand that the pricing is to get new custoemr's but why don't we also try to keep the ones we have.
No matter what Cingular does or AT&T DID, Not everyone is ever Ever EVER going to be satisfied. I say just give 'em all...
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Now if you're talking about customer's who are already orange and want the web pricing... I know exactly how you feel! Blue used to be like that too. There was different prices everywhere. I understand that the pricing is to get new custoemr's but why don't we also try to keep the ones we have.
No matter what Cingular does or AT&T DID, Not everyone is ever Ever EVER going to be satisfied. I say just give 'em all...
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EscalationQueen said:...
Actually, blue customer's can migrate on the web site without activating a totally new line. It's tru the web pricing is for new customer's but these people are technically new to the Orange side of things and therefore considered a new custoemr (which some people hate because they think that we are not honoring their tenure)
Now if you're talking about customer's who are already orange and want the web pricing... I know exactly how you feel! Blue used to be like that too. There was different prices everywhere. I understand that the pricing is to get new custoemr's but why don't we also try to keep the ones we have.
No matter what Cingular does or AT&T DID, Not everyone is ever Ever EVER goin
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Yup, sure did. That's why custs are mad cuz we aren't honouring tenure. They just don't understand. And there is a primus solution (type in Migration Troubleshooting") and it will tell you a way that Shared plan custoemrs can get web pricing. PRimus is god, and we follow that if anyone tried to give you pushback about it. When u look at it in Primus it's going to say "Migration Scenario Troubleshooting" and I do believe that it is the second scenario. I'm not at work right now so I can't tell you for sure
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EscalationQueen said:
Yup, sure did. That's why custs are mad cuz we aren't honouring tenure. They just don't understand. And there is a primus solution (type in Migration Troubleshooting") and it will tell you a way that Shared plan custoemrs can get web pricing. PRimus is god, and we follow that if anyone tried to give you pushback about it. When u look at it in Primus it's going to say "Migration Scenario Troubleshooting" and I do believe that it is the second scenario. I'm not at work right now so I can't tell you for sure
Oh i know the primus sollution, but its also based on the situation that the customer escaltes over the migration prices, which when i talk to them they feel like they don't have a c...
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Yeah i hate the web prices. I always end up telling custs thats on online price only and if your not eligible to do it online then your not eligible for the price. I'm in blue theres not really anything we can do and 9 times outta ten it gives them a number to call online if there having issues. I dont know what the depp does for them I imagine its the same as me. Too bad so sad.
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see for people on shared plans where they can not migrate online I have no problem migrating them thru the web orders dept, cause it is not there fault that we wont let them migrate online, so wehn they call in I just say sure I can get you to a dept that can get you that online price and trans them over 😁 , then they are good and happy
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I wish someone would have done that for me. 😢 Instead I'm just riding out the couple months left on my blue contract and probably giving T-mobile a try.
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ha ha ha...
Here's the complete truth....
WE CAN MATCH WEB PRICES!!!!!
Jealous? In our department we do web matches for upgrades, and migrations...it doesn't matter.
That's why we're the web match department.
Here's the complete truth....
WE CAN MATCH WEB PRICES!!!!!
Jealous? In our department we do web matches for upgrades, and migrations...it doesn't matter.
That's why we're the web match department.
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Oh, and it doesn't matter if it's a shared plan or not. If they try it online they'll get our number when they get the error and we just do it all on the phone. No big deal.
So there's the truth, you can do it all with our department!!!!!
So there's the truth, you can do it all with our department!!!!!
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is your department number 866-296-5564? that's the new number i got for e-store matching, but they said they can't give online pricing for migrations or for upgrades.
xoxo
xoxo
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Ha ha..nope..that's the worthless e-store department that can't match e-store prices. Our # is 888-897-4384...but please don't call us unless you know that your customer is going to be a sale. We get paid based on conversion rate, and customers that aren't sales kills us in the end.
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888-897-4384? I thought it was 888-867-4384, or were you trying to mislead him 😉
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I didn't get that lol. I'm slow today. I just argued with a customer for the last half hour about digital vs analog....in the end he went to gsm 🙄
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we can only do price matching if we call out arsm and they are activating more than 2 lines, it sucks.
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Yeah hah I feel your pain on that one! We have the same thing in Sales. We get screwed.
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