Well, it would stand, really. You'd be given apologies for the misinformation, they would explain upgrade pricing, and then give you the option to either return the phone and buy it full price, or accept the contract and keep things as-is. Somebody giving wrong information does not overide company policy or the terms of service. While it is true that we should expect representatives to know it all, they make mistakes; and quite frankly, if you actually knew the terms of service that you agreed to, you wouldn't have to ask them.

I use to work customer care for att as recent as 7 months ago so i fully understand att's policy's. I once had to sell a bold 9000 to a doctor for $100 this is back when they were 300 new, all because he was offered the phone for that price. This was somebody's mistake that they didn't make an effort to fix. But I asked for opinions and I'm willing to accept them. Doesn't exactly mean I have to agree.

toaster oven said:
This was somebody's mistake that they didn't make an effort to fix.

Prove no effort was made. Just because it did not happen instantly does not mean that nobody was trying. Programming isn't about clicking a magic 'FixIt' button and watching things work properly. Mistakes can take awhile to fix properly without causing more mistakes in other areas of the coding.

In fact, I'm glad to hear that ATT did take the time to ensure it was fixed properly before updating their website, instead of doing an quick patch and then watching other things crash. Sprint's recent website updates went the latter route, and while a problem was almost always fixed within the week, several more problems aro...
(continues)

Can't that logic be reversed? I understand programming may not have a magic "fix it" button, but how/why did it offer that to me anyway?

Why does it matter? It was an error. Somebody could have been a single letter off anywhere in several hundred lines of code. Let's see you fix such an error in a day... =)

Because every customer account creates a unique version of the website, one that is pulling dozens of different variables, promotions, etc to give each customer a picture of their status with the company and upgrades.

That is a LOT of coding. It could be something as simple as a single misplaced variable, or a price being pulled from the wrong section of the database.

the fact of the matter is is that you caught this error months ago, it put you in contract, you had to call multiple people, but they gave you an exception because it WAS a glitch and technically you had no way of knowing.

But then you tried pulling the SAME thing to take advantage of it again. and when they won't give you the exception suddenly people are supposed to...
(continues)

toaster oven said:
I use to work customer care for att as recent as 7 months ago.

So, you are fully aware that there's no way that was a legitimate offer.

Please, you act like you wouldn't do the same thing in this situation.

Of course, I would have tried...

The only thing I would do different than you is NOT complain when the deal evaporated.

ATT's responsibility. And they fixed the error. Now you have a contract, as it should have been. Error resolved.

If you wanted to get away with something, you should have ordered the phone without saying a word, screenshot the order page, and then use that page to dispute your contract when they bring it up. But telling them that you are going to take advantage of a system flaw and then expecting them to ignore it is not a good way to 'work the system'.

🙂

Kids these days...

It is your responsibility to not attempt to take advantage of a situation that is essentially theft.

how do you get that it's taking advantage? I called them and notified them of the error, they didn't fix it. If anything it's false advertising.

Because you are now trying to justify your actions. Honest intentions require no explanations.

A computer error is not 'false advertising'. You KNEW it was an error, or you would not have called them. You're now trying to justify that you took advantage of the error.

I mean, seriously; who, when trying to get away with something they shouldn't, calls and TELLS the person what they are going to try to get away with, and then expects everything to be all peachy?

I called them because they put me in contract. If they left me out of contract I wouldn't have called. Once I called I admitted it was a website error because I'm smart enough to know the difference between contract and non contract pricing. That doesn't mean it's right to have the wrong price advertised for over a month then get put in contract without me accepting one.

You act as if they are doing this intentionally.

STOP TRYING TO JUSTIFYING THEFT OF PRODUCT.

I'm not trying to justify anything, I just want to know when a company didn't have to honor an offer made?

toaster oven said:
I'm not trying to justify anything, I just want to know when a company didn't have to honor an offer made?

When it's a computer error.

so you're suggesting the computer had a mind of it's own and decided it wanted to make me an offer? When online sales account for a large portion of your overall sales, you probably want to make sure it is accurate...and not wait over a month to fix an error.

All they are saying was it was a simple error, a typo. You attempted to take advantage of it, and it didn't work. Thats it. Get over it and move on. ATT is not legally bound to honor a typo or misprint. You tried to play the system and lost, thats the chance you take.

actually that is false advertising. If a customer did not know the difference in pricing you cannot legally just put someone in a contract. THAT is unethical. Just because this customer knows the difference between the pricing does not make that ethical. In court ATT would lose. especially if you have proof like you said you did that shows you click "non commitment". sorry folks, you need to go back to school and learn a little more about "laws". just because you dont LIKE what he did does not mean he did anything wrong.

THANK YOU! That was my whole point (though you put it better then I did). I just want what I was offered. I don't care if it was a computer, a live rep, or a talking dog, if it's something that's officially from at&t I expect the offer to be honored. I don't plan on leaving att, so if I have to I'll accept the contract, it's just the point.

Besides that you knew that it was a computer glitch, and you already took advantage of it once (thus you were INTENTIONALLY trying to get around it a second time)

Heck, even Grocery stores have adisclaimer on scan-rite guarentee's anymore. The first mistake, they'll honor it. Any other ones after that are on you.

And if you called ATT about this they offered for you to return the phone.

I can't actually say I KNEW it was a computer glitch. I mean, everybody told me it was...and I am smart enough to know what full price is compared to an upgraded price. One of the strange things is that it didn't sell me the phone for $199.99 which is upgrade price, it sold it to me for $200 even. For all I knew this could have been a short term deal....why NOT take advantage of it? Last time I checked, it's at&t's responsibility to look out for them, and it's my responsibility to look out for me. I did more then what most customers would do by calling them and telling them that this "error" wasn't fixed and they did nothing to take care of it. As I said before, I love at&t, I use to work for them and I still keep their service even tho...
(continues)

[blockquote]
Some of you may remember a post I had a couple months ago about how I was able to buy a captivate at $200 with no commitment. At&t never fixed the website and I purchased a second captivate at no commitment for $200
[/blockquote]

Actually it's pretty clear from this initial post that you knew full well that what you got was a fluke.

It doesn't matter theoreticals or if you knew or "knew." You knew that what you got was a glitch, and considered you argued it the first time, you also knew this isn't something that happens again. So NO, you didnt think it a promotion the second time. the reason you're having this issue is because this is your SECOND time trying to do this, so it's not a mistake as far as ATT is concerned...
(continues)

Proven computer error supercedes what a website said in court. At absolute best ATT would provide some sort of 'courtesy', like allowing the customer to return the phone outside of the normal period, or giving upgrade eligibility back to the account to use some other time, but they would not be legally required for reverse a contract for what the system shows is an error and the account notes show was communicated to the customer.

But, hey, clearly you're the lawyer, not me.

Yes, there are laws against retailers "baiting and switching" customers - but that law has a clear exception for computer glitches or misprints. In a court (if it ever got that far), this customer would actually lose.

I swear the wireless industry would rather bind a customer with contracts rather than earn a customers business and keep them happy.

because ATT is losing 200+ dollars on that sale Jay. And they lost 200+ dollars on the first one he did that way.

If this was a one time glitch, I'd agree with him completely, but it's not. He knew the error existed and did what he did specifically to try and exploit it.

To put it in a consumer/business perspective, that's actually the type of customer companies DON'T want.

Considering I pay 200+ a month it's not going to take them long to make their money back. I pay 20 a month just to use my internet that I pay for to give me good enough service to use my phone in my house. I know how to take at&t for all their worth as I use to work customer care. I don't do that though. I just want what was offered to me for over a month. It's that simple. Believe me, the better business decision for at&t is to keep me as a customer. Not that I would leave anyway...just saying.

Wrong.

You're paying 200 a month to them. How many lines? Are you actually using the phones, or are they just sitting in a box powered off somewhere? If you're using your phones, you're costing them money. This is why they charge you.

The "I pay x per month so everything should be cheap" argument is bs unless you can provide hard numbers about how much you using those services costs the company per month (including the cost for new device/serivce/product development). They ARE making a profit on you, but it's nowhere near as high as you are making it. What was their profit last quarter?

If you worked for ATT, you know that "I pay them x per month" argument is bunk.

Let's look at their last quarter. (http://www.google.co...
(continues)

Believe me, I'm aware that all 200+ of my bill doesn't go to profit. But if you're suggesting that at&t is only making 15 a month profit off of my less then 500 minutes and much less then 1gb of combined data, then at&t is doing something horribly wrong and I'm the least of their worry's. Bring up all the numbers you want, it doesn't make it alright for a company to advertise one thing then produce another. Say it was a typo or a glitch, I will again say that when a large number of a company's sells comes from the website, somebody better be making sure it's making accurate offers.

ATT needs to deal in averages because while they can be making bank on some customers, others (specifically high end data users) could be costing them money.

So while your line might be making them far more than 14 a month, there are lines out there that you are paying for (subsidizing) because those users are using far more than they pay for. That's the nature of the beast and why you can't use how much you pay every month to justify getting special treatment.

And websites for companies like ATT are so complex anymore, because of attempts at personalization, that it is IMPOSSIBLE to fix any issue.

The fact that there was a flaw in their system doesn't mean you should get the same deal twice because of it.

Why don't you spend this much time trying to contact higher ups at AT&T to voice your "watchdog" concerns. They don't know you intentionally tried to rip off the system so you might get a little more sympathy there to your "concerns".

You asked the question, you got your answer and now you want to argue with those who KNOW you are truly a greedy person trying to rip off "the man".

Grow up.

So you know I'm a greedy person that is trying to rip off the man huh? Impressive. Maybe you should grow up a little too because I'm pretty sure part of being an adult isn't jumping conclusions or making assumptions of people without enough evidence. I asked for opinions and I got them, that doesn't mean I have to agree with them. If I don't agree I'll let the person know, but not once have I disrespected anybody. Just a thought.

Hard to respect a thief.

YOU presented the evidence. Is your memory bad or are you that delusional. YOU told us you knew it was an error and tried to get it anyways.

Im a thief huh? I guess it's true that everything is bigger in Texas, cuz you're a pretty big jerk. Then again, you're brain doesn't seem to be that big so I guess it isn't completely true. Well then, since respect is obviously out the window, why don't you take a couple minutes away from your boyfriend (or do you prefer I call him your partner?) and explain what you would do in that situation. Maybe I should have called at&t a SECOND time and told them I believe they are charging me the wrong amount? Maybe I should go into a COR store and insist on paying full price for the phone?

Accepted that I got a 2-year contract discount for a 2-year contract, and stfu about it already.

If it's a huge deal, try to justify your greivances with ATT. Then come back and let us know how it went.

Trying to justify it to us does no good.

I've been trying to get it corrected for two weeks now. This is just something to keep me entertained on the side. I walked with a "branch manager" from El Paso that said as long as I could prove the site offered me "no commitment" pricing he would be more then willing to reverse the contract. I went into a COR store like he recommended and the manager refused to note the account. I called customer care and spoke with a manager that told me that branch manager was wrong and she wouldn't note the account either. I'm not denying that it is an error, but that still doesn't make it ok for the website to make false offers...and that's EXACTLY what it was.

Customer service doesn't have "branch managers". There are usually anywhere from 20-50 different managers at every call center - talking to one of them that didn't have a clue doesn't get you off the hook.

El Paso is an outsourced call center so they may have "branch" managers there.

Yes, a thief. Truth hurts. Nice try on the insults.

insulting isn't really my thing. anyway....why don't you explain to me how I'm being a thief? I do understand you're point of view...but what else would you have done besides calling and letting them know?

You have 3 choices.

1) Offer to pay the difference to get the phone for no-commitment pricing.

2) Accept the 2 year contract

3) Return the equipment. (If you waited past the 30 days before getting this resolved that is your fault, in which case this becomes "pay the ETF")


PERIOD.

You already got your "exception" the first time you got a phone without signing a contract. By trying to get it again you ARE being a theif. You're trying to take advantage of a computer error and then feigning ignorance when they catch you at it. They notate EVERYTHING. So as soon as the reps pull up your account they see you already got the exception the first time so you are PERFECTLY aware with the situation and you're just trying to bit...
(continues)

If that's the way you would run a business it wouldn't last that long. I know you have quite a bit of knowledge about the wireless industry and how it works, but for them to lose a customer (as you said they should offer to terminate my lines) that pays what I pay all for a $150 difference over non contract price (because of my FAN, full price for the phone would be $349) would be a bad decision.

You obviously don't understand much about the wireless industry. What you pay has nothing to do with the situation - you're not making donations to ATT, you're paying for a service. If you are paying more, then you're probably using more service, which means the actual revenue they make off of you isn't that great. A majority of times, the most profitable customers are the customers on a 39.99 basic plan who use 10 minutes a month, not the customer paying $300/month for 4 lines and using a ton of minutes and data.

as i've already mentioned, I use less then 400 min a month usually, and use far less then one gig worth of data. a majority of my usage is used on my microcell, and almost all my data is wifi. Like I said to Menno, if at&t is barely making money off of me, they're are doing something seriously wrong and have bigger problems then me.

It's actually $300 (you did this twice, remember?)

And keeping customers is NOT the main point of business. It's keeping profitable customers. back when the economy was good they would even keep some customer that didn't make them money because it made their numbers look good. It doesn't work that way now.

Again, if this was your FIRST time with this error, they should give it to you (which they did) but you're now trying to scam the system to save even more money. And chances are good you've done similar things in the past, or you'll do similar things in the future. You're not the type of customer any company would want, no matter HOW much you pay them per month.

again...you wouldn't be a very good business owner. I'm not running any kind of scam. I didn't scam the company at all. I took what it offered me. Just because you don't like me (and obviously I'm losing sleep at night over it) doesn't mean I'm not a profitable customer. Call it whatever you want, but it's not a scam at all.

Actually I would be. My entire family is in business, and they have been for several generations. It's how companies run shop. Yes, "Customers" are always right. But that doesn't mean an individual "customer" should have the ability to scam the system at will.

and again, I'll break this down for you from the terms of a business owner:


1. Customer receives a glitch in their personal page that offers them an item well below cost without requiring a commitment.

2. This glitch is ONLY on the display page because when the item is sent out it requires a commitment no matter what.

3. Customer notices that they are signed up for something they didn't agree with and they call and inquire.

4. Business notes that customer is ge...
(continues)

I'm not all that interested in proving how good of a customer I am. I do have a couple questions for you. If you believe that it would take around 20 months for at&t to make money off an upgrade, why is it that if you have a mrc of 100+ on your primary line, you are eligible for an upgrade every 12 months? If your numbers are right, at&t would never make a profit off those customers. Nobody seems to want to answer or reference my statement about how the website was incorrect for over a month. As I've said before, if at&t is that careless about having an accurate website, they deserve anything that comes their way. It's not like I was secretive about it either, I called them multiple times and it still wasn't fixed.

I said it takes them 20 months to make back money on the AVERAGE customer. So while they may make money far faster on you or other customers, they have to deal in AVERAGES, not just a series of exceptions based on your revenue. This isn't a mom and pop shop. They are a multi-billion dollar corporation. The income they receive from you is seen merely in that average statement.

I've repeatedly referenced your statement, I just say it's POINTLESS. Because you KNEW it was an error, you already got them once via "scan rite" and now all you're trying to do is scam them to get a second phone.

And you try coding a website that can show individual results to 90+ million potential customers an have it error free with all the promotions, exc...
(continues)

the averages still doesn't make sense. EVERY customer that has a 100 or higher mrc can upgrade every 12 months. So if every customer that has the ability to upgrade every 12 months does, then according to your numbers its impossible for att to make a profit. The only reason you dismiss my statement as pointless is because you already have your mind made up that you're against me. I'm mature enough to admit that you make valid points, you're not capable of getting off your throne and admitting that I too make valid points. I respect you and your knowledge of the industry, but at this point I think we have to agree to disagree.

most customers don't upgrade every year, even if they're able to, and a majority of customers don't pay over $100 a month for service.

I dismiss it because it was a computer glitch. I've worked retail/sales since I was 14, and misprints, computer glitches, etc never made a valid argument for costing company money after the initial "oops"

You did make valid points, and if this was your FIRST time with the issue, I would side with you 100%. But this is the second attempt, and all those very valid reasons ceased being valid after the first $150 credit.

I can think of one misprint that could have cost at&t millions. When I worked for them they sent out an advertisement in the mail advertising family unlimited plans for $100 +9.99 each additional line. At the time the price was 99.99 for each additional line on a family unlimited plan. If a family of 5 took advantage of that misprint it would have cost at&t $360 (4 secondary lines at $90). If just over one percent of at&t customers took advantage of this misprint it could have cost at&t nearly 360 million. At&t acknowledged the typo and said that they couldn't permanently honor the secondary mrc's of $9.99 but that they would honor it for one month. Either way that's still a typo that could have cost at&t hundreds of millions. I never ...
(continues)

You never mentioned this video existing until we declared that you should have screenshot the website proving your claim.

Now you magically have a video, but for some mysterious reason refuse to let anybody see it.

We totally believe you.

Ready my initial post that started this thread. I stated in it that I have a video. Need me to say it again? I have a video. That help?

Well... its not like I am giving out confidential information for my work... Im just saying to email my personal email which I rarely ever use in the first place for him to prove what he saw for his video turned screen shot so yeah... Im a csr and it just comes naturally to try and help maybe you should try being considerate of what other people are saying.

It's not that I'm ragging you for trying to help, but a lot of angry customers stumble across this site. Having the email of a rep who they believe will contact management and fix all of their problems would make them giddy.

Sure, maybe nothing will happen, but that's what I was getting at. Nothing against your attempts to help.

does that mean I can strike back any time I perceive criticism?

That would not be very "considerate of what other people are saying," would it?

Im being considerate of what other people are saying like he is... so I guess that would be more of an indictment of him maybe you should think of that before posting responses that are actually good advice that I take exception to.

You pulled that off all too well.

If you've ever worked customer care for at&t you would certainly know that being put in a contract doesn't mean anything. I had at least one call a week where a customer was put in a contract and shouldn't have been.

Then ATT needs to rewrite their entire POS/Billing system.

But again, your issue was it happened twice. They would've told you that first time if it was a glitch in the system or not.

They SHOULD be able to tell me if it's a glitch, and they said they believed it was. But remember what you said about how the website has to give accurate information to the millions of at&t customers about their individual upgrade eligibility? Well we can't expect representatives to know each individual upgrade eligibility either. The point I'm making is that while it was most likely an error, I (nor did anybody else) didn't know FOR SURE it was an error as apposed to a temporary price break. I jumped a the opportunity to get a captivate at $200.

damn, I was afraid of that.... I tried looking for the receipt but cant find it. I did call customer service when I first noticed they never removed the contract extension and I told the lady over the phone what happened. I was able to verify that that 'upgraded' line was using the older phone with some serial number under the battery.

And the upgrade was done in-store from a retailer. Do they keep copies of the receipt?

They should. again, I can't speak for ATT, but for verizon, we need to keep a copy of all contract paperwork for 3+ years minimum

and the point of this is?

I meant I always reply to posts that have anything to do with me.

A question for you: if it had offered the correct no commitment pricing, would you have still purchased two of the handsets?

If so, then you are right...I'm being a jackass and this whole thread is a waste of time.

If not, then you knowingly took advantage of an error, knowing that the price was incorrect. I can't sympathize with your situation, sorry.

A couple years ago, I did the same thing thru the Premier site: Ordered new handsets for all 5 of my lines, twice, when it said there wouldn't be any contract required. The next month, BOOM...contracts were renewed and I was told I had to keep the contracts or return the equipment. I knew that it was an error in the system, but I tried to exploit it anyway and got caught...

Moral ...
(continues)

Well, that depends on what no commitment price it would give me. As I've mentioned before I have been offered everything from $200 with no commitment to $449 with no commitment. Now it's saying $300 with no commitment.

I understand and can respect what you are saying. Here's the question that NOBODY answers....what should I have done? I ordered the phone from the premier sight which doesn't give me an option of prices. I can't select the button that says "pay more for the same thing." I could either purchase the phone for $200, or not purchase the phone at all. If anything, at&t forced me to "cheat the system." And again I will point out that the website has given me 3 different "no contract" prices for me in the past couple months. Leading me to think that it could have been legitimate and not an error.

We've answered it many times.

You should have not continued forward with knowledge of the error while also expecting to get away with it.

Asking the same question fourty-eight times does not cause us to answer differently.

You're entitled to your own opinions about what I should or shouldn't have done. But you said, "You should have not continued forward with knowledge of the error while also expecting to get away with it." and that doesn't mean I "cheated the system" at all. You see, you may have answered me 48 times, but again, that isn't an answer. You're also saying "get away with it" like I committed a crime. Once again, my response to that is I wanted the phone and I purchased it at the ONLY price att would offer it to me for. The only thing I could have done was call in and ask if they would charge me more. Is that what you would have done? Or maybe you just wouldn't have purchased the phone until they offered the correct price?

you say "what would you have done?" like you were forced into doing it twice. you should have... idk... maby not done it twice like you couldn't not do it

I wasn't forced into it, but I did want the phone. So according to some of you I should have just not purchased the phone until the website posted the correct price. You can be upset that I think I should be taken out of contract but you can't blame me for buying a phone at the only available price.

you did it twice! first time, ya there bad, they fixed it. second time, ok your fault, pay correct price, or accept the contract, or return the phone!

wanting the contract reversed, and the price to stay the same twice, is greedy, and unreasonable.

You're criticizing for the sake of criticism now. You may never agree with me and that's fine, but that doesn't mean I'm wrong. For the record I stopped fighting it because it's more of a pain in the ass then it's worth. I don't plan on leaving at&t so the contract doesn't make that big of a difference. I still believe I should be taken out of a contract, but that's my opinion and I'm entitled to it. The point I'm making is everybody says I'm "cheating the system" and that's not true. Even if I was taken out of the contract it wouldn't be true, and it is certainly not true now that I am bound by the contract.

No, we did answer it, multiple times. Yes, this is our "opinion" but that doesn't change the fact that we answered that question even if you don't like the Answer.

You KNEW it was an error because of what happened the fast time (you even confirmed, yourself, that the price was a fluke). IF something is giving you 3 different answers then the chance of the price being an error goes UP not down.

Well, for anybody that was interested (and it doesn't look like many were) it was a website error, I was put into a contract. After 5 calls to customer care I finally got a good rep and after speaking to a regional manager they offered the $200 no commitment pricing for the phone.

https://www.phonescoop.com/phones/ »...
(continues)

it just irks me when people say "no one answered my question" when we obviously did.

Maybe I'm wierd, but I was raised to not try to take advantage of errors in my favor, or at least to accept it when they caught the error.

I've had people answer my questions by saying "stop trying to cheat the system, you knew it was an error." That may not be exactly what they said, but I put it in quotes to make it a statement. Very rarely (considering this has thread has been up for about a month now) has somebody actually answered what they would do in that situation (referring to the pricing, not the entire situation it's self). So when I said nobody is answering my question, I meant nobody is taking time to actually put what they would have done, instead of saying I'm a lying, cheating thief that should be hanged for what I did.
As far as contacting at&t directly I DID do that. I called them and told them the price is still at $200 with no contract. They didn't make...
(continues)

Actually, if you order retail price it's the same purchasing over the phone as it is online.

Money does matter to me. Like I said before, you wouldn't purchase this device if it was offered for the actual retail price. The ONLY reason you ordered a second one was because you saw that they didn't fix the pricing error. That's not trying to "save some money" that is trying to take advantage of a computer glitch. (like the guy who buys 10 of something at the store because they mistagged it at a lower price than it typically is)

I wouldn't "buy the phone at a higher price." because there was only one price. The actual retail amount. If I wanted a phone with no commitment, I would pay no commitment pricing. Again, you KNEW that th...
(continues)

Alright, so why don't you tell me what retail price is?

I'm just wondering, because I do have a FAN, and I know I get an equipment discount. The $300 no commitment pricing it's offering me now, you think that's probably wrong? It use to say $200 though, obviously they made a change to it. Did they make a change to the wrong price again? Should I just ignore that lower price and call in and try to pay more for the phone? That's what you're saying you would do...right? It's kind of hard to know what full price is for a phone when it's been offered to me for 200, 300, 349, 449 and 499. It's not my responsibility to look out for at&t, that's theirs.

haha this is a stupid agruement. anyone who had the chance to get something cheaper will and its a valid fact, i bought a new set of $70 speakers for my car last night for $20 open box deal. yes they had another set so yes i bought them too. yeah this phone isnt on a deal its an error. but you would honestly be stupid not to take the deal? dont be mad cause you didnt get guys. just drop hating on him. wish i coulda got that deal :p

It's because he is doing it TWICE is the issue, not that he did it the first time.

I agree with you completely. I'm sure that none of the guys that are saying I cheated the system would have past up the ability to get the price I did. Thank you for bringing some general logic to the thread.

i mean i guess me and you dont have the fat paychecks they do to not worry about it but us regular people try and get deals if we can. its not wrong, its not your fault on there error you know how many other people prolly caught that and did the same? so no sir your not wrong your just human. 😛

That's the only thing I can imagine would cause people to be as angry as they are about this. I figured most people would agree with me and be willing to assist me with the issue, but instead I ran into a bunch of people that act like I'm taking out of their pockets. Every once in a while people like you and various other people come around and bring back my faith in man kind. Thank you once again.

Because you ARE taking out of people's pockets.

Everytime someone takes advantage of errors like this it causes the company, be it Verizon, ATT, or your local grocery store to compensate for the lost revenue in other ways.

If you need someone to pat you on the back for taking advantage of a computer glitch to regain faith in mankind... you have more issues than having to pay for a phone

Well lets see if at&t goes bankrupt soon. If so, I'll give them the $300 difference in price. I promise. Maybe they'll spend it on somebody that knows how to program a website to make accurate offers.

Do you take stuff from outsite displays at walmart too? I mean, it's just sitting there and they make so much anyway... it's not like they would miss it, right?

If they have a sign that says "free" then they deserve it. You're talking like I walked into a warehouse and took the phone.

haha yeah man you totally robbed them cause they had an tech error. 🤤 haha come on people get real the thing is yeah the cost of the phone is made up over the first year of service. but...... people usually stay for like what atleast two plus years just for example. the second year for them is pretty much profit. so by you getting a lil discount on your phone brought you into a service that will make them money over time so if anything it was good to lock you in for that. geeze

They didn't lock him it. he got the phone for 2 yer pricing without a contract.

Obviously reading isn't your strong point

Actually, I am in a contract. I mentioned that earlier. The first time they did let me out. If I wanted to waste a couple days strait on the phone I could probably eventually get out of this one too, but it's not worth it. I don't plan on leaving at&t so why spend all my time trying to get out of a contract that won't impact me anyway. I think somebody owes somebody an apology 🙂

I don't owe you anything.

because if you could've gotten this one waived you would have. And if the same error (or something like it) pops up with WINMO7 phones, you'll try the same thing again.

I only would owe you an apology if I was wrong about what you were trying to do, and I wasn't.

Not me, you said reading wasn't east coast's strong point when he was talking about me being in a contract. Even though I mentioned at one point I was just going to stay in contract. I was kidding anyway, I'm sure he'll be fine without an apology.

As far as the wp7, if the interest is there and the price is right I'll probably get one of those too. Here's the way I look at it, if it's an error, fix it! If you can't fix it, then notify me I have to order over the phone or in a store. If at&t doesn't do either and this "error" or "glitch" gives me a lower price for a wp7 then that's their fault, not mine.

i don't need, want or really care for a apology from him ha ha i don't get butt hurt over words like him or anyone else here. i got my big boy pants on today and yes i know how to read thats why i caught he was in a contract and ummm..... you didn't? other than that congrats on your new phone brother!

Yeah I wasn't serious about the apology. If we were in person I would have said it in that high pitched Adam Sandler voice that he used in Happy Gilmore when he said "looks like somebody's closer" after he out drives Shooter McGavin.

No, what you did was akin to seeing that a sign was mislabled so you bought up as many as you could and you're now screaming at the cashier to get that price on all the items, even though that's not how scan rite works, but for some reason you expect online pricing to act that way. It doesn't.

Dell had an error a few years ago where they offered a laptop online for FAR below what it should sell for. People were putting in orders for 10+ units. Dell honored the mistake on the FIRST UNIT ONLY and charged normal rates for the others.

ATT honored that price on the first unit only, there is no reason they should honor it on the others.

Your discount is $50 right? I believe that's what you said earlier, so your no commitment pricing will be $449. I got this by going to ATT.com, checking the no commitment pricing. Not that hard. The no commitment pricing was also on the first device you bought (it shows no commitment price-contract discount=2yr price)

You're right, it is ATT's job to tell you the price which is why you got the Error price for the first one.

yes, the website is buggy, but this doesn't give you permission to continue getting error priced devices.

My issue is NOT that you got the phone for the discounted price the first time, it's that you're trying to justify intentionally scamming the system this time. The first time was an error, they have to...
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I don't think I did say my discount was $50. The discount isn't a set amount, it's a percentage. The story gets even more complicated because the FAN on my account is still an AT&T FAN. Why is it still an AT&T FAN? I don't know. I've gone into a COR store and I've gone through att.com/wirelessdiscounts and put in my new work email address to get my new FAN on there as well, no luck. Since the AT&T FAN is still on the account I should have received 40% off which is what I was told was the equipment discount for AT&T employees. 40% of 499 would be 200, so that means my accurate price should be right around $300. When I talked directly with premier they told me my price should be $372. Which is just more evidence that I wasn't 100% certain...
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Ok... you got that price once already. You already ADMITTED it was a glitch. Stop pretending otherwise.

And you wouldn't get 40% off a retaIl phone. That would give you a price far below cost, wich doesn't happen.

Who am I to know if it was a glitch or not? As I've said 100 times before, with as many different prices as I've had, I have no way of knowing what an accurate price would be. $0% does seem like too big of a discount, again, I'm just going off of what I said.

YOU said yourself, on this site, that you were informed the price was an error after the first time you ordered a captivate for 200. You can't play the "There was no way for me to know" the SECOND time you tried ordering the phone this way.

I am telling you NOTHING that you haven't already said yourself. And finding the actual price is as easy as going to ATT.com and looking at the no commitment pricing. yes, you get a discount on top of that, why you don't know what the discount is, who knows. But this is literally a phone call away. You knew exactly how to get the right price and even if you don't know the exact full retail price you were damn sure it wasn't 200.

Stop insulting us by trying to play dumb.

Your discount CANN...
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here's what I know from working in the "industry" my friend. Reps aren't always right. In fact, reps are often wrong. I don't blame them for being wrong. I don't expect a rep to know everything about the company they work for. So for one person to tell me it was an error doesn't mean that it was indeed an error. Say what you want, I didn't know 100% for sure it was an error. Would that have been a damn good discount? Absolutely! but that doesn't mean it's impossible.
As far as what my discount is, I don't really care. It wouldn't be an accurate discount anyway because I have the wrong FAN on my account anyway.
Bottom line is, as long as I'm purchasing the phone from at&t's website and I pay what they ask, I'm not cheating them o...
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whatever you say. You are wrong here. Period. If you weren't you would've never made this post, or at the very least, you wouldn't spend so much time arguing with every single person here who doesn't agree with the fantasy you made up to try and justify it.

Why is it so hard for you to say one simple sentance:

"I noticed a glitch in the system, so I tried to take advantage of it." Those SAME people who are defending you now would continue to do so, and the majority of us who called you out would continue to do so.. but at least you'd be telling the truth.

Well, if you say I'm wrong, I must be. I mean, you are an expert in the industry and you are a very successful businessman. Which kind of makes me wonder how you're able to spend so much time here?? Truth is I could care less what you or the 3 or 4 other people that disagree with me think. I don't have a doubt in my mind that if any of you guys had the same opportunity you would have taken it. I asked for suggestions or comments and I got them. This is a message board and this is exactly what message boards are good for.

you had 3-4 people agree with you, the rest didn't. You didn't want suggestions, you wanted people to justify what you did for you and then got pissed off when most of us disagreed. Message boards are for discussion, you wanted a circle jerk

And I'm not a businessman. That was someone else.

I'm not an expert in the industry, I'm just someone who's smart enough to think about something. aka "they are selling it on contract for 200, so if the list price for no contract is 200 something is wrong" or even the much later "The last time I ordered it for this price, I was told it was a mistake and the system automatically entered me into contract so considering the price is the same, then it is most likely still an error."

Heck, even ...
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The "rest" of you would be about 4 people. I'm not making anybody reply to what I say. You obviously want a "circle jerk" too, because without your help it wouldn't be possible. No matter what you say or how you say it I'm not going to get mad. What's done is done. More then likely when a WP7 comes out later this year I'll buy one of those at whatever price they offer it to me at. Let's see if we can't do this again some time?

So you're going to try to scam the system again. Good to know.

have fun talking to yourself next time.

Wouldn't you agree that if a website is offering the "wrong" price for 5 months maybe they deserve people taking them up on the offers? We'll see what they/I do.