Why I call CARE.......
1) PUK Codes
2) VM Resets
3) Backdating price plans
4) Re-rates and bill credits
5) Ban to BAN moves
6) Needing to be tfered to Teir 2 tech support
Other than that, we agents are self sufficent. Want an exception upgrade? I call CNA for the approval. Need to to a TOS, I can get it done same day without the BS TOS fees..
I pride myself and my team for doing on our own. Anything to stay off the radar.......
will
2) VM Resets
3) Backdating price plans
4) Re-rates and bill credits
5) Ban to BAN moves
6) Needing to be tfered to Teir 2 tech support
Other than that, we agents are self sufficent. Want an exception upgrade? I call CNA for the approval. Need to to a TOS, I can get it done same day without the BS TOS fees..
I pride myself and my team for doing on our own. Anything to stay off the radar.......
will
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P.s.....I have in instore iphone repair rep. He does marvelous work! Same day....
Will
Will
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If I am a phase 1 iphone dealer, not sure I would admit to cracking them open.
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But you only have three stores. How can you possibly do it? There is no way a small agent store chain could do MORE than what a corporate store could offer...
Could you?
Could you?
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Anyone else care to enlighten our call center friend here about sarcasm?
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C'mon dude... we are all the same and care about the same customers and have to follow the same steps and procedures... So let's stop it, ok?
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Hey, just to know (no sarcasm, it's an actual question).. Do agent stores update iPhone software? But hurry, I'm on a call and need the answer ASAP... Thx!!!
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no -not legally. meaning their contract addendum prohibits any type of repair or updates.
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What about agents like Spring...
Like were Apple Authorized Retailers / Repair since before the iPhone.
Like were Apple Authorized Retailers / Repair since before the iPhone.
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I honestly don't know. I would say only apple stores but spring is a very unique agent because they were an apple dealer and authorized repair center before the iPhone came out. They may be able to offer service.
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OK thanks!!! I was asking because some custs don't have PC's or don't know how to install iTunes or so....
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Nope, we can't do anything with upgrades or syncing a customers itunes account. All retailers including us had to sign the same contract. Its days like today that I'd rather not sell the iphone.
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