That would definately improve the customer service ratings for the company 🤣

My imagination is running rampant with the possibilities of just what and how things could then be told to customers. 😈

Cause you're just a mean guy like that! 😈 jk

VERY TRUE.

jack1435 said:
this one is just for you a guy called his computer com. cause he couldnt turn on his macheine the lady asked him to make sure all plugs were in he said he cant check cause the lights are out she continued to ask why are the lights out he answered cause there is a black out she then told him to take his computer put it back in the box and send it back cause he is to stupid to own one!!! the poor thing was fiered for that!!! 🙂 🙂 🙂 😳 😳 🤣 🤣

Yeah, that was actually a guy working for (I believe) Dell Computers who actually cursed at the customer when calling him stupid. so yeah, he got fired for doing a service to mankind. poor sap

I had to put a customer in the 'penalty box' once... got a write up for it too. Back when I worked at Mindspring I had this guy that was very very loud and belligerent and highly abusive because he couldn't connect to the Internet. Pop numbers changed in his area, it would have taken 20 seconds to get him fixed, but he wouldn't stop cussing long enough for me to tell him it was real simple to fix and I could give him credit for the inconvenience. A couple of other reps had already got him and hung up on him because he wouldn't stop cussing. So after about 3 minutes of not being able to get a word in I took my headset off, threw it in my filing cabinet and slammed the drawer closed a few times and he finally shut up and I got him fixed.

mamosley said:
I had to put a customer in the 'penalty box' once... got a write up for it too. Back when I worked at Mindspring I had this guy that was very very loud and belligerent and highly abusive because he couldn't connect to the Internet. Pop numbers changed in his area, it would have taken 20 seconds to get him fixed, but he wouldn't stop cussing long enough for me to tell him it was real simple to fix and I could give him credit for the inconvenience. A couple of other reps had already got him and hung up on him because he wouldn't stop cussing. So after about 3 minutes of not being able to get a word in I took my headset off, threw it in my filing cabinet and slammed the drawer closed a few times and he finally

...
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A rep on my team did something like that last week.

Sir....
Sir....
Sir, Sir! Sir, I'm putting you on a TIMEOUT..


Whole team heard this and burst out laughing

http://www.snopes.com/humor/business/wordperf.htm »

There's a link about the whole thing. Snopes says it's fake. Good story though.

Ahhh, okay. gotta love snopes and their urban myths.

Nope, not a fake - it was an internal communication.

Did you not go to the link? 1st of all, it's fishy sounding to begin with. And then all the other companies with the same story. Sorry, I'm not buying it. But if you want to, I've got some ocean from porperty in AZ that's really cheap.

The guy who actually took that particular call told what actually happened. The story is a fake, the guy who took the call confirms that it did not end with "Too stupid to use a computer".

Did you really check all 10 amendments? Really. I'm pretty sure the Bill of Rights has sections and anotations, not amendments. The Bill of Rights is NOT the constitution but a subset of provisions made to ensure equality and freedom from undue HARASSMENT as a result of one's race, religion, creed, and employment.

PS: the constituton has 23 amendments

Whoa! Did you miss goverment in high school? The Bill of Rights IS the 1st 10 Amendments to the U.S. Constitution. Here's a run down of them...

1st - Freedom of speech, assembly, press, petition, and from government endorsed religion

2nd - the right to a well regulated militia and the right of the peeps to bear arms

3rd - home owners are not forced to quarter soldiers during piece time

4th - illegal search and seizure

5th - peeps can't be forced to answer incriminating questions; double jeopardy; due process of law; private property rights

6th - speedy trial, asssistance of counsel for defense

7th - trial by jury

8th - prohibits excessive bail and cruel and unusal punishments

9th - just b/c it's not listed does...
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ok this APPALLS me, it is first off disgusting that a person does not have enough self control for one to talk on a normal, rational level, and then your company will not let you tell them that if they continue to speak to you in that manner that you will disconnect the call? I did notice one of the comments was "i do not get paid enough...." its true, i live in northern california and just for $hits and giggles i did a little comparitive market analysis (big word for survey :-P) of all of the wireless call centers in the area and cingular BY FAR pays the lowest, thats so disgusting to me because of the stress and mistreatment you must put up with as reps, i mean here is what i found

cingular - looks like they use temp agencies for the ca...
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Just for information sake too, it seems like the sales reps get paid the least as well.

jramossteel said:
Just for information sake too, it seems like the sales reps get paid the least as well.

so whats the deal cingular? you have the LARGEST customer base in the US and you stiff your employees who have to deal with so much $hit daily? i say everyone should abandon ship now and go to a GOOD paying company that actually respects their reps

they also had a merger, where they are going to lay off more people.

that is a shame though. they make billions of dollars, plus the backing of 2 wealthy parents and cant pay the employees a good wage. ☹️ thats sad.

nextel18 said:
they also had a merger, where they are going to lay off more people.

that is a shame though. they make billions of dollars, plus the backing of 2 wealthy parents and cant pay the employees a good wage. ☹️ thats sad.

Is there any "Abusive/Irate Poster" rule we could use to make you go away?

muchdrama said:

nextel18 said:
they also had a merger, where they are going to lay off more people.

that is a shame though. they make billions of dollars, plus the backing of 2 wealthy parents and cant pay the employees a good wage. ☹️ thats sad.

Is there any "Abusive/Irate Poster" rule we could use to make you go away?

does the same thing apply to you? 🙄

temp said:

muchdrama said:

nextel18 said:
they also had a merger, where they are going to lay off more people.

that is a shame though. they make billions of dollars, plus the backing of 2 wealthy parents and cant pay the employees a good wage. ☹️ thats sad.

Is there any "Abusive/Irate Poster" rule we could use to make you go away?

does the same thing apply to you? 🙄

Why...am I annoying you, Temp?

nextel18 said:
they also had a merger, where they are going to lay off more people.

that is a shame though. they make billions of dollars, plus the backing of 2 wealthy parents and cant pay the employees a good wage. ☹️ thats sad.

i agree, its truly sad

it is. i sometimes feel bad for the employees. its not fair. (i mean i dont work there, nor would i, but its still sad)

i can see that cingular employees work very hard for help clients and future clients, however, only paying them a small amount isnt worth it. i think those employees should start looking for other jobs.

nextel18 said:
it is. i sometimes feel bad for the employees. its not fair. (i mean i dont work there, nor would i, but its still sad)

i can see that cingular employees work very hard for help clients and future clients, however, only paying them a small amount isnt worth it. i think those employees should start looking for other jobs.

i agree, i know i certainly would, either that or i would be pushing for the company to do what i did so they realize how LITTLE they are paying their employees

that basically shows how "cheap" cingular is, which we know that isnt the case.

☹️

nextel18 said:
that basically shows how "cheap" cingular is, which we know that isnt the case.

☹️

lol, i guess they jack not only their customers but their reps too! hahahaha

hahaha. yea, thats true. its funny, but sad, although true. ☹️

nextel18 said:
hahaha. yea, thats true. its funny, but sad, although true. ☹️

yep, just propogating the whole "rich get richer, the poor get poorer" thing

yea, thats true. pretty soon it could be the poor gets poorer if they dont do something quick and turn around cingular.

Well, how do the rich keep getting richer? By continueing to do things that got them richer. How do the poor keep getting poorer? By continuing to do the things that make them poor. Who cares how much they make, that's between the employer and the employee. Maybe they get other benefits also. Maybe whoever posted the orginal thread used some invalid info or something. Maybe that starting $10.50 is for a probationary period while the salaries of other companies are once they've passed it.

The market dictates the price of the worker. If they demanded more, they'd leave and work for someone that paid them more. Cingular would be forced to raise their rate or loose the employee. They seem to be doing pretty good since I haven't he...
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u are my hero for getting that info 😳 😁

oh yeah , canadian$ it took 1 yr to get to $10.04 CDN$

"This being said, given what i have found to be cingular's current pay rate for an entry level rep that puts them BELOW the current poverty line set by the US GOVT..."

I find that hard to believe. According to the United States Department of Health and Human Services (http://aspe.hhs.gov/poverty/05poverty.shtml) the poverty level for a single person is $9,570/yr. Making $10.50/hr @ 40 hrs/wk and 52 wk/yr comes out to $21,840, before taxes. That's more than double the poverty level. The poverty level of a family of four is $19,350.

Honestly, if you have more than 4 people in your family and you're only doing that, you need to either get a 2nd job or pick up your income. Maybe slow down the child factory also.

those clowns are the ones that want everything for free and will be in your store every freaking month with a new problem."my antenna broke, my lcd is cracked, you didnt say anything about an activation fee, i want another free phone." those people are the fungus that live under the scab of a hemroid on the backside of an elephonts butt.remember your on the phone, and they are too lazy to come in. Stand your ground, listen to them make fool out of them selves, its entertaining.dont take this job personal, you'll never make it. they arent going to hit you or shoot you, unless you work in liberty city...in that case hang up and relocate.

No one should take abusive from customers. If you warn them that they shouldn't use that kind of language- then tell them you are going to hang up. If the company you work for allows for abusive then it's not worth it to work for them. It's too much stress and not worth what we are paid. I also hate people that want everything for free. I had a lady who had her phone stolen the day she bought it ( it was a Moto V180 w/ a promo price of $50 w/ a two year agreement ) Ok so she spent $$ on the phone but it wasn't full retail. She didn't have insurance but insisted that we should replace her phone for free since it was stolen. She said she was a social worker and didn't have money to buy a new phone. Ok fine- I understand, I don't have money to...
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That's rediculious! Where do these peeps come from? How can someone walk into a Cingular store and say, hey, I went to Wal-mart and my phone was stolen, so YOU need to give me a new one, and keep a straight face? I'd probably do that, jokingly, then buy one or something, but, c'mon.

Well, maybe that's why she's a social worker can't afford to drop $100 on a phone.

I could do that jokingly, but not with a straight face for sure. These people who do it in all seriousness really have some balls.

Can you imagine them with their cars? *Walking into an Acura dealership*: "Yeah, I just wrecked my car down the street, give me a new one.... for free".

Sure, thats what car insurance is for. But also, that's what phone insurance is for. Whats wrong with people?!

nah, I'm not going to let anybody talk to me like that in person much less on the phone. let the manager deal with that. I am here to make money not be vebally abused

kb21602 😁 😁

Abusive or threatening behavior by a customer/non-customer (imminent threat of harm) individual is on the phone Procedure.
Obtain any Caller ID information.
Notify your Supervisor, Manager or Lead Immediately.
If Supervisor, Manager, or Lead is unavailable, contact the Business Security Department at 1-800-989-5558 (this is an INTERNAL ONLY number).
Customer makes threatening remark...

Rep: "Excuse me, could you please repeat that?"
Customer repeats/confirms remark...

Rep: "Mr./Ms. Customer, I am unable to assist you any further due to the threatening language/behavior you have directed toward me and or Cingular. I will have to escalate this call to a supervisor. Please hold for the transfer. Thank you for...
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Dude, you just published a number that says internal only in big letters right next to it.

*slaps forehead*

In theory, their a good idea. Unfortuneatly, they rarely work. Hence why I'm not a member. 🙄

I work at a call center that has had this "new" policy for over a year. Irate or abusive customers have become so commonplace, I rarely get too worked up about it anymore. I've had customers threaten to kill me, to blow us all up, hit me etc, but at the end of the day, they are a distant voice in an anonymous exchange that means little to how I live my life or go about my work. I've taken calls where I literally just sat there silently listening to a customer berate the company, our policies, and yes, sometimes me personally. I get annoyed from time to time, and I do sincerely wish that customers could please keep a professional tone and demeanor. But some won't, we can't change it. It's not that great a burden. I only make a little over $10...
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i find it interesting that my posts about WHAT REPS ARE PAID, where i was not trying to incite an argument, but just trying to point out that cingular reps are paid the lowest in the industry as a base pay and it seems like cingular is doing them wrong, i am not saying x company is better, just making an observation