Verizon Wireless added 1.64 million net new customers, the largest first- quarter customer increase in the history of the company. Wireless has added more than 6.5 million net new customers over the past year and now has a total of 45.5 million customers nationwide.
Customer turnover reached record-low levels for the second consecutive quarter. The total churn rate, a key measure of customer loyalty, was 1.33 percent for the first quarter 2005, down from 1.60 percent in the first quarter 2004 and 1.43 percent in the fourth quarter 2004. Churn among retail post-pay customers -- representing 92 percent of the company's customer base - - was a record 1.11 percent for the first quarter 2005, compared with 1.35 percent for the first quarter 20...
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lisamApr 27, 2005, 7:58 AM
shouldnt this be posted in the verizon forum instead?
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π‘ As a Cingular Wireless Manager I do find this interesting. The only way we became number 1 is though an acquisition, not growth. We are not growing at the same rate as ZV is growing. That is the history of our company. We should get off of our behinds and and stop the bull. It is time to sell Service both in the field and at customer service. We need to grow the business by sales and service like VZ does. We need to hold off Bell South & SBC and let us do our job. Period The End
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"The only way we became number 1 is though an acquisition, not growth. We are not growing at the same rate as ZV is growing"
that is what i said and people dismissed it. i 100 percent agree with you. cingular is def. not growing the same way verizon wireless is growing. cingular spent 41 billion on only 21 million subscribers. lets say verizon spends 41 billion dollars which is about 8 years becuase they spend 5 billion dollars per year in capex. we will take the numbers from 2004 sub growth for the year at 6.3 million. so, in 8 years that would mean they would get 50 million subscribers while only spending 41 billion dollars. now, if we take from this quarter and multiply by 4 they will get about (1.65 million)= 6.6 million for the year...
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I dont think that it was just about growth of customer base and being number one. They also expanded their coverage area, got more towers and recieved alot of spectrum. Cingular didn't want to wait a few years to do this... they saw a sinking AT&T and gobbled them up.
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no no thats understandable, however, what that person said, and what i said, THEY COULDNT DO THAT ON THEIR OWN!!!! with spectrum and towers they already had plenty of it, obviously not enough to do umts/hsdpa. the point is, they did this purchase out of urgence i guess is the right word. they basically NEEDED att wireless to grow, just like qwest needs mcip to grow or face difficulty. (i mean cingular isnt at qwest's level, but still)
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Yes, I think they were worried at how quick everybody else was growing. More so Cingular did not want to be left behind. AT&T was also relatively cheap as they were going downhill fast.
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Now Cingular is not the company that is worried.. they are sitting happy right now.
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well, if they dont fix their merger situation and outages reflected with the merger and with other situations like billing and customer care they could be facing problems.
tmobile is not sitting happy with only 16 million customers. βΉοΈ
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very true. i mean think of how poor tmobile thinks now? they are like uhh oh we only have 16 million subscribers, what do we do? we cant merge with anyone especially with any gsm carriers. what do we do? they have to be like nextel was, develop a niche market. no idea what that will be, however, especially since they wont have high speed data until 2007 or 2008, while others will in 2006-2007.
problem with the statment is that if they were worried of not growing that isnt great to say. i mean att wireless wasnt cheap. 41 billion dollars is not cheap for any means. my fair value for them was 20-25 maybe 30 billion dollars. thats it, not 41 billion. but i didnt care becuase i got $15 per share. lol. cingular has many problems before the mer...
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The only part of that statement that I might disagree is the price for Tmobile. They realy only have the customer base to offer someone, they do not have the tower or infrastructure that can help another company. Just my thoughts.
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very interesting. well they do have towers and spectrum though, plus very loyal customers. i think tmobile is better then att wireless in some regards becuase att wireless was losing customers left and right while tmobile was picking up subscribers. also you can compare the two customer service and billing issues and complaint issues to one another and it shows that tmobile is better.
just my thoughts too, and i appreciate yours.
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The truth of the matter is they are adding customers yes, but with out Deutch Telecom feeding them money to keep afloat they would be bankrupt in a week. They are loosing money hand over fist.
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tmobile would be bankrupt? lol thats not true at all. tmobile is a global operator. they have operations worldwide and in the united states. thus; tmobile wouldnt go chapter 11. their usa unit wouldnt either.
by the way no one feeds nextel any money and they are doing quite fine.
tmobile usa has only 12 billion in debt. thats not bad for this industry.
so your wrong with that statment.
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I'm not sure what your history is, but I am not talking about Nextel. T-mobile a company that I worked for is owned by Deutch Telecom. The only reason it was not sold years ago is because the ceo of Deutch Telecom stated he would defy the board of directors and keep it afloat because it was his baby. Just look at their coverage, it speaks for itself. And if only 12 Billion in dedt is small oh would I like to be in that boat.
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i know that your not talking about nextel, but i was refering them becuase you said that if DT wasnt "feeding" them money (tmobile usa) that they would be chapter 11. i said that no one is feeding nextel money and they are doing fine.
the ceo doesnt have to sell tmobile usa.
look at their coverage? wow big deal. everyone has coverage issues. oh yea, look at their awards and subscriber gains.
1. tmobile only carrier to deploy the detailed coverage.
2. Overall customer satisfaction
3. Customer care
4. Retail sales
5. Call quality
(number 1 from 2-5. )
(http://www.t-mobile.com/company/2004awards/d efault.asp?WT.mc_n=JDP_index&WT.mc_t=OnsiteAd )
yea, 12 billion is not so bad in this industry.
now, they just...
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Well if you want a detailed street map of service Cingular has had it for months. As far as call quality is concerned yea its great if you can get a signal. I am not talking the major citys, thats not where I live and work. If it doesn't give great call quality there what good is having a cell phone. Yes they do have a great customer service dept, but their retailers are mostly agents in this area more concerned with selling Nextel out of their store than T-mobile. They only go to T-mobile when they fail Nextel credit.
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with their great adds, and number 1 in those arenas that shows that they have a great growth story. but they only have 16 or 17 million subscribers, which is not enough in this industry to win, unless they find a niche market. (which i am not sure where that is yet)
they will be fine, i think. i think with the problems cingular and att are having with the merger i think some of those subscribers will go to tmobile.
tmobile is better then cingular and att wireless, cept in total ads.
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Well I'm not sure how you say they are better that Cingular and that we are having merger problems. The murger is over and we are not having problems with network or service in our area.
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well, what i mean is that tmobile is better then cingular in those areas i mentioned. (the awards etc..)
the merger is over yes, but cingular are still having problems with it. (thats according to the ceo, cto, and coo of cingular during the conference call) there are problems nationwide with the merger. as well as problems with billing and customer care.
i am looking for tmobile usa to steal some of those customers who were forced to go to cingular. until the integration which will be completed at the end of 2006 or beg of 2007 i think tmobile will steal some clients from cingular becuase of the problems with the merger as well as problems with cs and billing.
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Maybe you were oblivious to the title and topic of this forum, its Cingular. Not Verizon. Thank you. π
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quit trolling, post it in the verizon forum. nobody cares here
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Yeah! ..what he/she said! π
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The best part is that this person is posting this to show how VZW is catching cingular. Not happening anytime soon. If you do the numbers on these net ads vs. Cingy for the 1Q, it would take VZW 6 years to catch Cingular.
I find that amusing
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lol I didnt know that. Im not too savvy with all that fancy lingo like churn and what not, but thats funny lol.
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I didn't take into consideration the Churn. I just used raw subscriber numbers. If you factor in Churn, it probably lowers the 6 year length of time by a year or so. But not much more than that.
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still dosnr addup to cingulars 50 million + customers
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it will take cingular a lot more than 6 years to get the customer satifaction that verizon has...
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Are you nuts? I had verizon and they had the worst customer service I had ever dealt with. I paid my bill on time and the next month they sent me a two month bill saying I did not pay last month and when I checked with the bank they showed were verizon had cashed my check and when the bank faxed this information to verizon they sill did not admit that they were paid and said if I did not pay it they would turn off my service. I had paid and had the prof from my bank so why would I pay again, so I did not and they did turn me off and this is what you guys think is better than Cingulars customer service, I guess you have never had to deal with verizon as a customer and by the way I worked for verizon in sales for a while and let me tell you I ...
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too add...
Verizon Wireless Leads the Industry in Customer Loyalty
Verizon Wirelessβ Quarterly, Annual Churn Rates Lowest Among National Wireless Carriers
Media Contact Info
Tom Pica
Thomas.Pica@VerizonWireless.com
908-306-4385
03/09/2005
BEDMINSTER, NJ β Verizon Wireless, owner and operator of the nationβs most reliable wireless network, is also the nationβs wireless leader in customer loyalty. Based on customer retention and turnover rates announced publicly by the largest providers, Verizon Wireless in 2004 added more customers than any other U.S. wireless carrier-- a record 6.3 million -- while posting industry-low full-year and fourth-quarter churn rates β the percentage of customers who disconnect their s...
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yeah that is impressive...vwz even beat uscc in churn rate..
1.5 to 1.6
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now they got 1.33% for quarter 1 while cingular i belive got 2.2%. (first quarter of course)
i like cingular's data arpu though, verizon's is iffy, but it has improved. ( i only like cingular's arpu becuase they combined it with att wireless's. if they didnt it would be half what they are reporting now)
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so nextel will not do that with sprint?
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π³ Hmmm have a loyal customer base as large as CINGULARS or VZW's π
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verizon's. cingular bought their 21 million customers from att wireless who was losing customers left and right.
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i dont get why people dont like facts and figures especially if it proves them wrong.
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AleqApr 27, 2005, 11:11 AM
nextel18 said:
i dont get why people dont like facts and figures especially if it proves them wrong.
"There are lies, damned lies, and statistics." --Mark Twain
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Isn't that the pot calling the kettle black?
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Here is my FACT I pay my bill on time and then thay rebill me for it and the bank and then I both fax them the prof and they still turn off my service. IFIGURE I take my business to Cingular and give them a try. π€£
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Please stop this stupid thread and lets get back to talking about cingular.
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who started it anyway?
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Give the little Nextel man a break, I mean Cingular is the only forum that ever has any activity. Nobody wants to talk about Nextel thats why he is always here. π€£
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AleqApr 27, 2005, 11:29 AM
simplymarcus said:
Please stop this stupid thread and lets get back to talking about cingular.
["Rawhide" theme song] "Trollin', trollin' trollin', keep them threads a-goin', oughta beat your ass all swollen, Rawhide!" [/"Rawhide" theme song] π
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thats seems interesting. how do you pay your bill? (or how did you)
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Do you mean when I paid my verizon bill that they bent me over on? that would be a check in the mail but with cingular I pay on line
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yea with verizon you should have done it via over the web. (they can always say anything about mail mail)
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What are you talking about? Man the bank has the prof were they cashed the check and so I was up to them to prove they did not. The prof I have would hold up in court. All they have is them saying we did not get it. The bank and my checking account prove they did.
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i dont care about the mail it takes too long to process. just next time pay online. its instant and reliable.
i understand what your saying seems like verizon messed up a bit. how long was it like that for?
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its been five years, I paid what the next month bill subtracting the previous month that had already been paid and they cut me off saying I was now two months behind so I went to Cingular. I am sure they never got it right.
My bill that I paid that they cut me off over was around $47, what kind of a company losses a customer over less than $50
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again, they dont care. if they lost 1 customer and they signed up 5 customers they dont care.
hows the bill payment with cingular?
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I have never had a problem
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then you made the right decision!!! yay!! lol.
if something doesnt work and you keep on trying again, just move over. did vzw waive the ETF?
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stephen5688 said:
its been five years, I paid what the next month bill subtracting the previous month that had already been paid and they cut me off saying I was now two months behind so I went to Cingular. I am sure they never got it right.
My bill that I paid that they cut me off over was around $47, what kind of a company losses a customer over less than $50
Wow it's been 5 years since this happened and your saying today Verizon's customer service sucks??? Are you kidding? Things change month by month...just because that happened to you once 5 years ago, doesn't mean Verizon does it to every customer..and if they did, we wouldn't be #1 in customer service... π³
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also you guys wouldnt have great churn levels and great add numbers for each and every quarter.
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speckApr 27, 2005, 12:47 PM
The thing is they don't fight the facts... Nobody argues the facts... You just take it upon yourself to remind us of this on a regular basis... This upsets people, oh yeah... And you never say anything good about cingular...
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i said great things about cingular if you look back when they reported their earnings.
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speckApr 27, 2005, 12:57 PM
Oh right, How could I forget... At the end of each Qtr you do say something good... For the Next three months you revert back to the bad... Wow, how could I have possibly overlooked that... π
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if a provider deserves to be praised i will praise them, if they deserve not to be praised then they wont be.
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speckApr 27, 2005, 1:37 PM
π π
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Because if he said anything good about Cingular the Nextel gods would come and punish him severely LOL
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Man, quite a few Cingular haters here.
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AleqApr 27, 2005, 4:04 PM
Al_Swearengen said:
Man, quite a few Cingular haters here.
Hatas here, hatas there, hatas, hatas, everywhere! π€£
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Aleq said:
Al_Swearengen said:
Man, quite a few Cingular haters here.
Hatas here, hatas there, hatas, hatas, everywhere! π€£
It's a million times worse in the Verizon forum.
Talk about some haters.
wheeeew.
It's dreadful in there. At least in here, the entire forum isn't a continuing argument.
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AleqApr 28, 2005, 2:16 PM
Al_Swearengen said:
Aleq said:
Al_Swearengen said:
Man, quite a few Cingular haters here.
Hatas here, hatas there, hatas, hatas, everywhere! π€£
It's a million times worse in the Verizon forum.
Talk about some haters.
wheeeew.
It's dreadful in there. At least in here, the entire forum isn't a continuing argument.
Well, not today, anyway! And I must admit I did add to the VZW acrimony yesterday, but it was slapping down a twit who really deserves it so it doesn't count... π
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You all better hope that Verizon doesn't go out and spend billions to buy a company like Alltel or U.S. Cellular because all you have to hold on to is the fact that you have more customers at Cingular.
Other than total customers you are getting your butt kicked by other smaller companies!!
As the old CEO of ATT wireless stated, What's that in our rearview mirror, is it Verizon Wireless?" Yes it is and the gap is closing, VZW added more customers and had a better first quarter than anyone predicted while Cingular is taking a step back. Better hope you guys get it together or being number 2 will be a reality again soon!! π π π π π
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bigdaddyjay said:
You all better hope that Verizon doesn't go out and spend billions to buy a company like Alltel or U.S. Cellular because all you have to hold on to is the fact that you have more customers at Cingular.
Other than total customers you are getting your butt kicked by other smaller companies!!
As the old CEO of ATT wireless stated, What's that in our rearview mirror, is it Verizon Wireless?" Yes it is and the gap is closing, VZW added more customers and had a better first quarter than anyone predicted while Cingular is taking a step back. Better hope you guys get it together or being number 2 will be a reality again soon!! π π π π π
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Haven't I been defending Verizon in the Verizon forum due to your trolling over there?
If you guys roam and enter our forum then we will stop by and return the favor! God this makes me remember how much fun high school was!
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bigdaddyjay said:
Haven't I been defending Verizon in the Verizon forum due to your trolling over there?
Um no you haven't.
You trolled me over there.
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Why were you there starting flame wars in the first place?
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why did you reference that high school was fun? so you like to try to pick fights (over the internet i might add)? you figure you'll gain some sort of ill won respect because we're worried whether verizon will catch up to us? does it really matter? do you own verizon? will it benefit you, or are you just hoping for some sort of childish bragging rights?
way to go, internet cowboy, have fun dancing around the old ranch.
oh yeah, by the way, my dad can beat up your dad. brag that.
xoxo
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