Wireless "Profiling"
Would you ever discriminate against a customer for the following reasons:
Requiring a deposit for activation vs No deposit
Buying a basic phone vs High End phone
Having AT&T service vs Cingular Service
Customer who dresses down vs dressing up
I ask this simply out of curiosity
Requiring a deposit for activation vs No deposit
Buying a basic phone vs High End phone
Having AT&T service vs Cingular Service
Customer who dresses down vs dressing up
I ask this simply out of curiosity
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Yes all the time. I work in a call center and if it we pick up and there is screaming or rap music in the backround then I know "oh it's a go-phone customer"
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Wow that couldnt have been more racist and biased. Just because someone listens to rap music doenst mean they have prepaid. You shouldnt judge someone because of what music they listen to. How bout I call you with rap music blasting and ask you to look something up on my account. You'd probably think, "Uh oh heres a prepaid customer about to talk all ghetto." Then youd feel real stupid when you saw I had the s710a paying $80 a month. Just because someone listens to a certain type of music doesnt mean theyre "ghetto" or have prepaid.
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yeah that comment shows what kind of people shoudln't work with us. no wonder half of these people called in pissed off at the rest of us. paying customers are paying customers, doesn't matter what they look like, talk like, where, listen to....they help pay my bills.
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I agree... I just think people that listen to rap music are idiots... 🤣
I couldn't resists... LL 2-Pac! 😁
I couldn't resists... LL 2-Pac! 😁
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Better to let someone think you are stupid rather than to open your mouth and remove all doubt.
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I think that people who think that people who listen to rap music are idiots, are even bigger idiots.
Just my humble opinion. 🙂
Just my humble opinion. 🙂
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While I agree with you that the comment was rather out of line, I'd have to say that yours is somewhat as well.
Though he mentioned rap music and assuming that meant a prepaid user, he never said anything about race. However, you immediately say he's making a racist comment. Not necessarily the case. Yes, rap and hip-hop are most commonly associated with African-Americans, but the two are not mutually exclusive. Certainly no more appropriate assumption than "rap music in background = prepaid."
Some people like rap.
Some people are African-American.
Some people use prepaid wireless services.
Some times these three things are totally unrelated.
Though he mentioned rap music and assuming that meant a prepaid user, he never said anything about race. However, you immediately say he's making a racist comment. Not necessarily the case. Yes, rap and hip-hop are most commonly associated with African-Americans, but the two are not mutually exclusive. Certainly no more appropriate assumption than "rap music in background = prepaid."
Some people like rap.
Some people are African-American.
Some people use prepaid wireless services.
Some times these three things are totally unrelated.
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im white
i listen to rap, hip hop, heavy metal, death metal, rock n roll, electronica music... sooooooo ummmmmmmmmmmmmmm go figure
i listen to rap, hip hop, heavy metal, death metal, rock n roll, electronica music... sooooooo ummmmmmmmmmmmmmm go figure
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You know... You like take everything to heart... It's actually kind of ammusing right now. 😁
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TOTALLY UNRELATED!
I was going to reply again but you guys are doing a great job.
I was going to reply again but you guys are doing a great job.
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Remarks like his shows his ignorance. So if I record producer called in from his place of business and listening to music demos, he is a prepaid customer? What is the old saying "Better to let someone think you are stupid rather than open your mouth and prove your point?" Things some people say.
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I think its, "Its better to let someone think you're stupid rather than open your mouth and remove all doubt". LOL I love that saying! 🤣
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Actually, it's "It is better to remain silent and be thought a fool than to open your mouth and remove all doubt." There's still some dispute as to whether the quote is from Abraham Lincoln or Mark Twain, perhaps someone with unfettered internet access might like to Google it, or go to Bartlett's Familiar Quotations... 😉
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Nope, but Einstein did say "The greater the circle of light, the greater the circumference of the darkness surrounding it," which is one of my all time favorite quotes. The idiots know so little, therefore the amount they don't know appears tiny. Someone who knows a lot is humbled by the awareness of how much there is yet to learn. There's a lesson in there... 🙄
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I don't have my Bible with me , but I'm pretty sure that this quote is from Proverbs.
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Yeah, because the Israelites were constantly on about geometry and had figured out circumferences and the relationship pi back then, and then put it into the bible. How silly of me to think it might have been someone else. 🙄
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Okay smart a$$.I was refering to the other quote."Better to remain silent and be thought wise , than to speak and remove all doubt".Not the Einstien quote.So get bent.
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getbent said:
Okay smart a$$.I was refering to the other quote."Better to remain silent and be thought wise , than to speak and remove all doubt".Not the Einstien quote.So get bent.
Well, until telepathy becomes widespread, the only way anyone has of figuring out what you're referring to in a forum is for you to quote the message you're replying to. If you can't be bothered, don't get your silk panties up in a Gordian knot when someone points out that what you just said makes zero sense in the context YOU placed it in. And please DO feel free to have a lovely day...
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I don't believe I was "out of context.The messages on this , for lack of definition , "substring " , were in regards to quotes and who they are attributed to.By the way I was correct.Proverbs 17:28.
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Aleq said:You mean President Josiah Barlett?
Actually, it's "It is better to remain silent and be thought a fool than to open your mouth and remove all doubt." There's still some dispute as to whether the quote is from Abraham Lincoln or Mark Twain, perhaps someone with unfettered internet access might like to Google it, or go to Bartlett's Familiar Quotations... 😉
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muchdrama said:Aleq said:You mean President Josiah Barlett?
Actually, it's "It is better to remain silent and be thought a fool than to open your mouth and remove all doubt." There's still some dispute as to whether the quote is from Abraham Lincoln or Mark Twain, perhaps someone with unfettered internet access might like to Google it, or go to Bartlett's Familiar Quotations... 😉
I wish! I'd vote for him... 😉
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I believe he was stating that someone who blares music in background isnt your normal postpaid customer when they call
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Putting ethnicity and taste in music aside, in my experience, crazy households have more credit problems than quiet ones. Imagine calling a call center to get a new phone with the tv, radio, and half a dozen screaming children in the background? These people tend to have lots of problems, and it shows with their $750 deposits.
Doesn't matter if it's rap or white trash rock'n'roll. Noise is noise.
Doesn't matter if it's rap or white trash rock'n'roll. Noise is noise.
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I've notice left handed cell phone users tend to spend more.
Oh, and pregnant women should not own cell phones for no valid justifiable reason that would prove cell phone use to effect pregnancy in any way, shape, or form. 😎
Oh, and pregnant women should not own cell phones for no valid justifiable reason that would prove cell phone use to effect pregnancy in any way, shape, or form. 😎
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THANK YOU that's all I was saying and I totally think it's out of line to call me a racist or whatever, that couldn't be further from the truth. Yeah rap music was the first thing that came to mind but I meant all loud noises, music, screaming etc tend to be people with bad credit and that usually = gophone.
Of course it isn't always true but the thread asked about profiling and I do in a way but I still always try and assist them. Now if I hear an episode of COPS on in the backround followed by the customer saying "Hey bobby get in here uncle ronnie's on TV again!" I think it's fair to assume that will be an 800 deposit.
Of course it isn't always true but the thread asked about profiling and I do in a way but I still always try and assist them. Now if I hear an episode of COPS on in the backround followed by the customer saying "Hey bobby get in here uncle ronnie's on TV again!" I think it's fair to assume that will be an 800 deposit.
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mmcnier said:
Would you ever discriminate against a customer for the following reasons:
Requiring a deposit for activation vs No deposit
Buying a basic phone vs High End phone
Having AT&T service vs Cingular Service
Customer who dresses down vs dressing up
I ask this simply out of curiosity
Yes to only having att service as opposed to cingular service.Because of the buyout the majority of "blue customers" i talk to think they are owed due to the buyout, well cingular's gives their customers "rollover" and free phones, well i want that on my"att" plan.
If i tell them yes with migration you can get those, they then tell me "you are braking my contract" since we ...
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Oh, so you've talked to every single one and you know this to be true? You're a bright one! 🙄
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deposit = go phone so no
baic phone vs high end phone = no, becaue I dont make a single penny of which phone they buy free phone or $600 pda, same difference to me
ATT vs Cingular = maybe a lil biased against the 'former Att wirless' customers alot of them have too many 'freebies' and think I am lying to them when I tell them I dont have any att phones at all to add lines for them
dresses up vs down = dont care as long as they have green or plastic, when I go shopping for big ticket items I tend to dress down myself to see what kind of service I get.
baic phone vs high end phone = no, becaue I dont make a single penny of which phone they buy free phone or $600 pda, same difference to me
ATT vs Cingular = maybe a lil biased against the 'former Att wirless' customers alot of them have too many 'freebies' and think I am lying to them when I tell them I dont have any att phones at all to add lines for them
dresses up vs down = dont care as long as they have green or plastic, when I go shopping for big ticket items I tend to dress down myself to see what kind of service I get.
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Sadly, people are a little more "complecated" than your rather simplistic list would show. When I talk to a customer I am more impressed by what they are doing, not who they are. For example, making me scream into the phone so that you can hear me while you recreate the Spinal Tap green-room scene in the background does not impress me in any way. Sorry. Never letting me complete a sentence, trying to guess what I'm thinking, or otherwise pretending to be a member of the Pysic-Friends-Network does not put me in awe.
Sadly, there are different levels of service. There is a difference between riding the bus and having a car. The bus may be cheaper, and be a better fit, for many people. But given a choice most folks want their own ride. Pre-...
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Sadly, there are different levels of service. There is a difference between riding the bus and having a car. The bus may be cheaper, and be a better fit, for many people. But given a choice most folks want their own ride. Pre-...
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