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Question for Cingular Store Employes

QuietGuy08

Apr 22, 2005, 8:09 PM
I have a v400 and its under warrenty, and if I go into the store I purchased it from what will they do about my phone since it is discontinued?
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ballderdash

Apr 22, 2005, 8:13 PM
Well, if it is within 30 days and you have your receipt and all your packaging, they may exchange or refund, or possibly see if the issue with the phone can be fixed then and there (time permitting), or maybe even try to sell you another phone. otherwise, they would refer you to XbM, the warranty center, at (800)801-1101, for an exchange for a refurbished device of the same model.
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cingularchris

Apr 23, 2005, 9:58 AM
How many different numbers does one department have? XBM - 866-636-5801
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HAND

Apr 23, 2005, 11:26 AM
You will be given a v551.
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davidg4781

Apr 25, 2005, 1:52 AM
I sent mine back recently and got another V400. At least this one hasn't dropped any calls. Yet...
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Wondertroll6

Apr 23, 2005, 12:48 PM
866-636-5801 is internal transfr line, 800-801-1101 is for customers. 🙂
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Shayby

Apr 23, 2005, 12:52 PM
We have an extension to transfer too. The only 1-800 number we have is the 1-800-801-1101 or the bilingual line 1-866-636-5807.
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cingularchris

Apr 23, 2005, 1:40 PM
at least it's not like the 500 different numbers that all get you back to customer care.
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Shayby

Apr 23, 2005, 1:43 PM
I know huh. Thats insane.
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jramossteel

Apr 25, 2005, 11:25 AM
XBM (Exchange By Mail)... thats all we can do 🙂
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Shayby

Apr 25, 2005, 11:29 AM
Yes it is. (Yay Jackie your back) 😁
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jramossteel

Apr 25, 2005, 11:31 AM
Yeah I was out all weekend for a Church convention in Maryland, missed 19 pages since Thursday when I left, did I miss much?
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Shayby

Apr 25, 2005, 11:49 AM
No not really. We missed you though. đŸ˜ĸ
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jramossteel

Apr 25, 2005, 11:52 AM
Awww, thanks 😁
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Shayby

Apr 25, 2005, 11:53 AM
Hey do you want me to come down on wed or thurs?
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jramossteel

Apr 25, 2005, 11:53 AM
I will be off on Thursday 😁
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Shayby

Apr 25, 2005, 11:58 AM
WoooHooo I need directions though and hopefully I won't get lost in Philly. 😕
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jramossteel

Apr 25, 2005, 12:00 PM
go on yahoo messanger tonight when you get off and I can give them to you.
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Shayby

Apr 25, 2005, 12:16 PM
Allright I will be home around 10:15
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coldsteel

Apr 25, 2005, 11:49 AM
Nothing important.

Did you send the cookies...? 😁
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jramossteel

Apr 25, 2005, 11:53 AM
They will be out tomorrow, I did not know that I had to work 13 hours today ☚ī¸ But they are made, and will be out at 9 am in the morning tomorrow
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