texaswireless said:
Did you really just blame the customers?

He sure did! Classic AT&T line...BLAME the Customer! Hey, it's not our fault you can't get signal, it's YOUR fault for TRYING to use our service! We didn't force you to sign up with us, you did it out of your own free will.

first of all im a girl and second of all im not blamin nobody but they cant complain about service when its because we have so many user

monwella said:
first of all im a girl

Oh, sorry.

🤣

you might wanna do some research before you say sh*t. first of all i work in Business Care for IRU customers. and if you knew anything then you would know we dont handle iphones unless its for tech issues,billing or service. we dont place orders for iphones or anything like that. so why would it matter if we didnt have the iphone? i would still have a job, there are plenty other phones that we have. and i aint blamin nobody. i dont even have ATT and i work for em. as much as people complain about it, they still keep the service so if its such a big issue then switch to a different company..i wouldnt get ATT and thats just because i think they charge people too much but people still keep ATT for some reason. get over it

If the iPhone does get on Verizon, you won't see just iPhone customers switch to Verizon from AT&T, you will see regular phone customers from AT&T switch because there "friends or family" members switched, worked switched. You will see people from T-Mobile, Sprint, Alltel (areas where Verizon didn't take over), and other networks switch to Verizon. This would put Verizon up and over the 100 million mark big time. We would go from the 10 largest wireless network in the world to maybe the 5th.

well dont hold your breathe...its not going to effect me. i would still have a job

You just proved my point with this comment.

This whole thing is asinine. AT&T's service is fine. I have been coast to coast and haven't had any problems. I started my account with AT&T, then it became Cingular, and now it is AT&T again- and I have yet to have any complaints.

I have family that are on Big Red. Really, there is little to no difference in how things work. In some places my phone is a little faster, in others their phone is a little faster. We pay about the same thing (which is too much when you look at Sprint) and have about the same service. I do know in Western Virginia the GSM network is junk, no bars- regardless of phone. I also know that in parts of Oklahoma a CDMA phone isn't going to work- regardless of who the carrier is.

Simply put, AT&T and Verizon are ...
(continues)

If Att starts shedding customers like Sprint is (or even close to this) you'll see them cutting out managment positions as well as sales. a "take it or leave it" attitude in a management positions isn't the best to have in a market that is so sales driven.

all i was saying is that if the iphone got cut it would make a diffence since a lot of customers have it but i would still have a job.with the field that im in its not directly with ATT i work with a vendor company...thats what i was trying to telling that other guy

That's cool. You might want to change your profile though. You are claiming you work for AT&T and you are really an employee of a contractor.

oh thanks i didnt know... 🙄

I going to guess it slow in the call center today. 🤣

no its never slow. even on the weekends its always busy..

Monwella, Click on my name and send me an email. Need to tell you something off forum.

Verizon can't handle that kind of growth. Similar service issues would happen over there if 10 million iPhones popped up, the only exception being that the phone calls will still go through even when the 3G network drops down to Molasses Protocol.

Don't get too excited yet.

Maybe you should do some research retard. Before the iPhone came around AT&T was in the dirt financially. But if you where half as smart as you seem, you should research it under the Wall Street Journal.

thats because before iphone att hadnt merged into the new att..it was broken up like cingular, bell south and so on. not trying to seem smart just stating what i know and my opinion.now if that offends you then dont read it. simple as that

If you don't like hearing facts about how the business world works and the truth about your company, then don't read. You are not hurting or offending me. It's as simple as that.

Menno said:
Yes, it is putting a strain on the network, but ATT waited until the THIRD generation of the phone came out to start doing anything to strengthen their network, and almost nothing to actually aggressively improve their footprint.

Yes, networks don't improve overnight, but you guys chose to wait a heck of a long time to actually get started.

That is one thing that Verizon does well: network improvement. Verizon has spent years building and expanding their network to ensure the best quality. Verizon's network is not perfect, but it is pretty damn reliable.

Yes, you will not be able to find a network that works EVERYWHERE you go. I always say Verizon is the best overall because we have have towers in National Parks that other networks cant build in. That was an example. Thats also why you never hear of network outages out for Verizon. We have so much backhaul and back up on our towers.

true, vzw was working in new orleans after katrina

ok what i dont understand is. if its such an issue then why do you put up with it? why do you deal with something that you dont want to have to deal with? cause if you dont do something about it then you are always going to upset about it, do something to change it. some people dont have a problem with the network or ATT period and if you do have a problem then why do you stay?

The phone. The majority of iPhone users hate AT&Ts network, but love the iPhone. Thats why they won't leave.

ok so why keep complaining if your going to keep it..obviously its not that serious or it wouldnt matter if its an iphone or not you would still switch 🤨

Because it shouldn't be an issue.

ATT puts millions of dollars into the iphone, advertising it, etc. they also spend millions advertising their "fastest 3g network" and "more bars in more places."

And yet month after month these reports come out about how strained the network is, I'm sure you guys get dozens of calls about it to your customer service, etc. And all ATT has said for the past 2+ years is "iphone users are using more data than expected." Ok fine, whatever. Why wait until now to start doing anything about it? the 850mhz rollout is nice and all, but why wait so long? and what about the millions of your customers not covered by 3g?

No one is arguing the fact that the Iphone uses a lot of data. We are just saying t...
(continues)

ATT is spending money trying to rectify the problem. Unfortunately, ATT was not proactive when the iPhone launched and is now playing catch up, but its not like they are sitting in the back room twiddling their thumbs over piles of cash (although it may seem like it).

Adding significant capacity, the kind needed to support the high number of iPhones, isn't a quick process. They are working on it, but are playing catch up. None of the carriers would have been able to handle the kind of strain that the iPhone has put on ATT's network - not Sprint, not Verizon, and definitely not T-Mobile. While Verizon may have handled it a little better, they would have still had issues as well.

dromant said:
None of the carriers would have been able to handle the kind of strain that the iPhone has put on ATT's network - not Sprint, not Verizon, and definitely not T-Mobile. While Verizon may have handled it a little better, they would have still had issues as well.

Thank you. This is the "most smartest" thing I've read here in a while. With the amount of smartphone users (especially iPhone users) that are using AT&T's 3G network, AT&T now needs almost three times the capacity of the nearest competitor.

Menno said:
ATT waited until the THIRD generation of the phone came out to start doing anything to strengthen their network, and almost nothing to actually aggressively improve their footprint.

Yes, networks don't improve overnight, but you guys chose to wait a heck of a long time to actually get started.

For you to say that, it clearly shows you don't work or know much about ATT. They have made enhancements to the network, ever since the original iPhone came out. (Remember the EDGE overhaul that took place a week or so before it came out?) They also added more 3G towers in markets that already had 3G when the last two iphones came out, what happened was that they added it on the 1900mhz band (and by no...
(continues)