Use the damned PAYSTATION!
The next friggin' customer to get pissy with me over the $5 charge to take his/her payment at the POS in lieu of the PayStation's FREE service might just get sacked.
I greatly appreciate all my customers and respect them for actually paying their bill, however: What on god's green earth would posses someone to drive 10 miles just to hand me a sealed envelope with a completed check inside? The PayStation has dual purposes: It widdles out the payers from the buyers on busy weekends, and allows customers the independance to walk in and interact with their account without a RSC's interference. If I've got a significant line at the machine, I happily take some at my POS.
At&t initiated the billpay charge to recover a portion of the c...
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I greatly appreciate all my customers and respect them for actually paying their bill, however: What on god's green earth would posses someone to drive 10 miles just to hand me a sealed envelope with a completed check inside? The PayStation has dual purposes: It widdles out the payers from the buyers on busy weekends, and allows customers the independance to walk in and interact with their account without a RSC's interference. If I've got a significant line at the machine, I happily take some at my POS.
At&t initiated the billpay charge to recover a portion of the c...
(continues)
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I totally agree, however I still try to make the effort to let customers know that if they have questions about thier bill or account that I can help them after they make the payment at the pay station, because I dont want them to think that I dont want to help them. I too pay all my bills online except for rent and my car so I really couldnt tell you why people continue to waste time and gas by going to a store. In my COR store location I think half the customers I help didnt graduate from from Junior High so they might not be able to figure it out.
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I just tell the customers there is a $10 fee. $5 for the store and $5 for my pocket... I tell them its part of the Regulatory Cost Recovery bill that Obama forced through Congress. In reality i keep it as a bonus for working at AT&T!
NokiaGoth 😈
NokiaGoth 😈
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murmermer said:
I just tell the customers there is a $10 fee. $5 for the store and $5 for my pocket... I tell them its part of the Regulatory Cost Recovery bill that Obama forced through Congress. In reality i keep it as a bonus for working at AT&T!
NokiaGoth 😈
Thats an awesome idea. I think now on when the costomers want to come in and pay there bill, im just going to pocket $20 that way i can afford my own AT&T bill with my IPhone. Thanks murmermer!!!
SamsungGoth 😈
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In my haste I didn't admite that I DO provide the customer with the opp to speak with me regarding any billing issues (save wireline). We're in the business of people, but this situation really gets me sometimes.
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if im not busy with anyone else, ill do it for them. if they give me any lip about the $5.00 charge i explain all of the different payment options there are.
if im busy with a customer i explain the options anyways, and if they still want to wait then they wait just like everyone else does.
but yes it does get very annoying taking payments (and I don't have a machine because im an agent) so i feel everyones pain!
if im busy with a customer i explain the options anyways, and if they still want to wait then they wait just like everyone else does.
but yes it does get very annoying taking payments (and I don't have a machine because im an agent) so i feel everyones pain!
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I'd have to that my favorite, excuse for not wanting to use the paystation is, " It's to difficult" or "I don't have a credit card and/or checking account". 🤨 Come the F on, it's 2009, Darwin says you should already be dead. Man up and get with the times, my 87 year old grandmother has a credit card and can use a computer, you're like 45 you should to. Probably the reason why you don't have a job, errr excuse my venting
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