That is pretty sad that she blames us for doing our job 😳

So, what happened? Does she have to pay? Im intrigued... lol
BTW. Am I the only one getting kicked out of phonescoop? I lost count of how many time I've had to enter my password....

i dunno i think i have a challenger for the title. lady called in, said she didnt make the calls she was being charged for. i asked her why she thought that...she said its because she was in mexico with her phone when the calls were made, and since she was not at home the calls could not have come from her phone. i told her the charges are intl roaming calls, and not extra minutes and they are coming from mexico. she then proceded to tell me thats impossible since she was using mexican towers, and they arent compatible with cingulars bill computers. i told her they were and charges are valid. she got mad, tried to hang up on me....(she didnt) and proceeded to start yelling in spanish to some guy in the background...(sounded like yelling abou...
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Had a lady disputing her Direct Bill charges. She states that she 'quit downloading' after getting her first bill with an extra $60 on it for DB charges. Next bill has $40 worth. I tell her that the downloads were done before she recieved her first bill and quit using it. had the Data details there on the bill. She starts cussing and stating she won't pay the bill. Then she entered the Lincoln Tunnel and lost the signal... 😎

lol thats good

I had a lady today, and I don't know if I'm just numb to them now or what but you just have to sit back and laugh.

I had a lady with a cancelled account disputing her final bill, and everything about it.

First, we charged her a late fee...she wasn't having that. Because we don't charge late fees for 10-15 days (depending on state) it won't be billed on the next bill following the late payment, but the one after, because of the next billing cycle closing before the grace period being up. So, this late fee was for her december bill. Our late fee's are 1.5% of a bill up to $5 maximum, which is what she was charged. For a bill due 12/21/04, she made her payment 2/2/05. So, after she demands that it be credited I advised...
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Had a call yesterday:
Keep in mind she's around 40 yrs old 😁
The customer (blue) asked why she was getting data charges on her acct...
I explained that they were from using mMode for various purposes such as email, ringtones and the like. She states that she does not know what that is (the data use is 2943 kbs or so). She then askes what e-wallet charges are. I tell her its for games or ringtones, etc. (The bill shows 6 ringtones were downloaded and their names). So, of course she says she does not know how to do that.
In the back of my mind, I give her the benefit of the doubt...
That is until she receives a call and the ringer is Smooth Criminal by MJ (one of the billed ringtones)...
I inform her that the charges are valid and she...
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lol what makes you think someof us havent snapped? i now get a nice warm tingley feeling from saying no credits.....its a good thing i have someone to talk to every night or id be nucking futs by now. 🙄

I have no problem giving credit when it's due. There are definately circumstances and situations that can and will warrant it. I will not however even amuse the thought of it when it's not called for and the person is being a total butt about it. You're better off talking to a brick wall. I'll be as polite and nice as possible, but the answer will still be "no" I must say I agree in that all you can do sometimes is just sit back and smile when someone is making an utter butt of themselves. You wonder if the call was recorded if you could ever get a copy of it and play it back to them so they could hear what the sound like lol. If the customer is real and sincere I'll pretty much bend over backwards to help them, if they're trying to pull one...
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