I can't believe AT&T does this!
So, my billing cycle just started on the 3rd. I haven't used my phone for text messages at all since then. Still, I went online today, only to find out that I've used 17 of my 200 messages. WTF? As I looked deeper online at my account usage and the numbers "I've texted" it turns out those text messages were sent and received on the 2nd (last day of my last billing cycle) They even have a couple of messages from the 1st. This is pisses me off. I think they should get this together, because now I'm going to stop sending messages a day or two before my billing cycle ends, just so I have the whole 200 for the next billing cycle.
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Do you really think that you are not going to be charged out of a bucket for any messages sent or received that were not billed? The terms and conditions clearly state a 72 hour delay depending on whose coverage you are working off of. If the messages were sent or received from a partner tower it can be delayed in posting to your account. Just like International charges can take 3 months to bill. It happens to everyone....not a big deal if you watch your texts.
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No excuse exists for an international call to take 3 months to show up on a bill, the excuse just doesn't exist!
We live in a networked world, thus is the purpose of networks to EXCHANGE information. Obviously nobody at either ATT or the European carriers are smart enough to be more EFEICIENT in they're billing.
We live in a networked world, thus is the purpose of networks to EXCHANGE information. Obviously nobody at either ATT or the European carriers are smart enough to be more EFEICIENT in they're billing.
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Jay:
AT&T cannot bill for foreign use until they are billed by the carrier. Also, no one said anything about European carriers. Those come though very quickly. Delays are generally from the 3rd world countries.
AT&T cannot bill for foreign use until they are billed by the carrier. Also, no one said anything about European carriers. Those come though very quickly. Delays are generally from the 3rd world countries.
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Oh, so billing for roaming in Europe is generally smooth then, huh? Ah heck Europe is the only part of the world that matters.
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Jayshmay said:
No excuse exists for an international call to take 3 months to show up on a bill, the excuse just doesn't exist!
We live in a networked world, thus is the purpose of networks to EXCHANGE information. Obviously, nobody at either ATT or the European carriers are smart enough to be more EFFICIENT in their billing.
Fixed.
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ok, do YOU think you know better than the highly paid programmers that set this up and try to make it as fast and efficient as possible? Where is YOUR programming degree, YOUR consulting license?
Just because you THINK that it should be done faster, doesn't mean that it isn't as fast as it can be already. If it could be faster, they make it faster.
We at AT&T are not as dumb as you think we are.
Just because you THINK that it should be done faster, doesn't mean that it isn't as fast as it can be already. If it could be faster, they make it faster.
We at AT&T are not as dumb as you think we are.
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BeachSlapped said:
So, my billing cycle just started on the 3rd. I haven't used my phone for text messages at all since then. Still, I went online today, only to find out that I've used 17 of my 200 messages. WTF? As I looked deeper online at my account usage and the numbers "I've texted" it turns out those text messages were sent and received on the 2nd (last day of my last billing cycle) They even have a couple of messages from the 1st. This is pisses me off. I think they should get this together, because now I'm going to stop sending messages a day or two before my billing cycle ends, just so I have the whole 200 for the next billing cycle.
beach, you've been around long enough to know that this happens w...
(continues)
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