CUSTOMERS? OR, COMPANY?
I am very very shock, i started to work on att the last month im from CS a third party, i also worked for sprint like a year on CS too.
When i start to took calls on att, i was very very sorp that, ALL CUSTOMER FROM ATT ARE HAPPY WITH TE COMPANY i mean , when i have to explain charge they understand all the charges they are agree with the use for internet roaming, txt msg, they acepted this charge, well of course there are exceptions, but im gonna put an example , for 30 calls that i take, only 2 are from overcharging, and from that 2, only 1 is disagree with the charges or NO REMEMBER if they made the accces,
BUUUT, WHEN I WAS ON SPRINT FROM 30 CALLS 25 WAS FOR BILLING, AND ALL THE CUSTOMER SAY THAT THEY WANT TO CANCEL, I DONT KNOW...
(continues)
When i start to took calls on att, i was very very sorp that, ALL CUSTOMER FROM ATT ARE HAPPY WITH TE COMPANY i mean , when i have to explain charge they understand all the charges they are agree with the use for internet roaming, txt msg, they acepted this charge, well of course there are exceptions, but im gonna put an example , for 30 calls that i take, only 2 are from overcharging, and from that 2, only 1 is disagree with the charges or NO REMEMBER if they made the accces,
BUUUT, WHEN I WAS ON SPRINT FROM 30 CALLS 25 WAS FOR BILLING, AND ALL THE CUSTOMER SAY THAT THEY WANT TO CANCEL, I DONT KNOW...
(continues)
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not to be a jerk, but even if you have trouble with grammer at least use the spell checker. and people wonder why our country is in such bad shape. even with a few beers in me i still can type and spell well.
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Uh, mm... So, are you in India? (not asking to be mean, it just that you said outsourced)
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THIS IS WHO WE'RE DEALING WSITH WHEN WE CALL CUST CARE!!! The way he types is exactly what 1 in 3 calls go like when I have to call in. 😡 By no means am I saying they shouldn't hire people that have trouble speaking clear english...wait, that is what I'm saying. STOP HIRING AHBDUL AND PACO FOR CUST SERVICE UNLESS THEY SPEAK ENGLISH CLEARLY! please...
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Most of the time that is the outsourced reps. Believe me it is frustrating to call warranty and be asked how to spell my name 6 times.
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"Thank you for calling ATT, my name is (always some I can't spell). May I get you name please?"
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"Can you spell it please?"
B-O-B W-H-I-T-E
"Did you say Bohn Hwitchiertelson?"
What? No I didn't... I said BOB WHITE!
btw, my name isn't Bob white... My last name is kinda hard to spell just by hearing it, BUT I always spell it right after I say my name. And they STILL never get it.
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"Can you spell it please?"
B-O-B W-H-I-T-E
"Did you say Bohn Hwitchiertelson?"
What? No I didn't... I said BOB WHITE!
btw, my name isn't Bob white... My last name is kinda hard to spell just by hearing it, BUT I always spell it right after I say my name. And they STILL never get it.
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Most customer service is within the US. Only overflow goes to outsourced foreign locations (thank god!). Being in sales, I find it best to hang up and try my luck getting a different rep when I get someone like this.
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I wish i could but we are monitored on outbound stats and repeat calls. lol Most of the time they state my name is Bob Doe. When you ask which call center they are at they say 'I am in Arizona...and i feel like saying Arizona, India?' LOL. If I cant even understand them I ask them sometimes to transfer me to an english accented representative. If I cant understand them I know as sure as hell the customer wont be able to either.
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AMEN! I use a pseudonym when I call warranty because my normal name is very hard to spell. So I tell them my name is DAvid Jones and they ask me how to spell it atleast 3 times. And then the customers go Irate because they can't understand the terms and conditions that they are agreeing to.
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