5 dollars to pay bill through CS?
So i had a customer come in to pay his bill. Than he went off on me about customer service wanting him to charge him 5 dollars to pay his bill through them! I'm really not ready for the customers to start going off on me about this! Has anyone else had a problem?
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OH lol i failed to mention after he left he said he was going to verizon cause we have to free phones (if your mean im not going to work with you) but anywho. less than 5 minutes he came back and said well verizon is not any better! lol funny funny. Oh than he went to walmart do to he wanted to upgrade to the v3xx and uhhh they are giving them away for free. BS if you ask me... 👿
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man i must have been angry..i meant we have no free phones so he was going to verizon. lol
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imsosick1216 said:
Oh, lol! I failed to mention that after he left, he said he was going to Verizon cause we have to free phones (If you're mean, I'm not going to work with you); but anywho, less than 5 minutes later, he came back and said, "Well, Verizon is not any better!" LOL, funny funny. Oh, then he went to Wal-mart due to the fact that he wanted to upgrade to the v3xx; and uhhh, they are giving them away for free! Bullshit, if you ask me!
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That sucks!
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People don't like to be charged to pay they're bills, it is seriously bad business! ! !
Cox cable pisses me off because of that really bad business practice!!!!!!!
Cox cable pisses me off because of that really bad business practice!!!!!!!
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I don't see what's so bad about it. Don't they mail you a bill early enough for you to mail them a check every month? If it pisses you off that much, then mail them your bills. You're lucky they even offer free automated bill payments via credit or debit cards. Those transactions cost money and they're just absorbing it instead of passing it on to you.
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hahahhahaha....they don't "absorb" it, are you kidding? They tack it onto they're regular pricing. That stuff is taken into account early on. You're already paying for it whether or not you use a card.
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It costs the company a ton of money to pay their Retail Sales Consultants. The operative word here is SALES. That's what they are paid for. When we take say 80 payments a day at oh say 3 minutes apiece, that works out to 4 hours a day. that's over a third of the total time you are open in a day. Let's say you have 4 RSC's X $10/hr X 4 hours, it costs the company $160 to pay people to take payments when they could be spending that time to generate revenue for the company. Then extrapolate that $160 over 2000 stores, that's $320,000 each and every day to pay sales people to process your payments!That's $116.8 MILLION dollars a year!!!
So if they can encourage people to use automated means to post payments, that maximizes their investment in ...
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So if they can encourage people to use automated means to post payments, that maximizes their investment in ...
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i think we should charge.. the reps in the store are not bill takers.. They are there to sell. We have so many options to pay the bill that they should do something to keep the same people from coming into the store week after week wasting time. My store has 2 paystations, plus the *services and online. I dont understand customers sometimes. I am sales support in the store"(used to be a rep) and we will gladly show people how to use the paystation. ITS NOT THAT HARD..
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Jayshmay said:
People don't like to be charged to pay their bills, it is seriously bad business! ! !
Cox cable pisses me off because of that really bad business practice!!!!!!!
Cricket charges $3 to pay a bill, even in the Corporate stores.
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imsosick1216 said:
So i had a customer come in to pay his bill. Than he went off on me about customer service wanting him to charge him 5 dollars to pay his bill through them! I'm really not ready for the customers to start going off on me about this! Has anyone else had a problem?
cor and customer care charge $5.00 to take a payment. when a customer calls customer care for any reason, on average, it cost the company $4.00-$8.00 so the fee is to off set that cost. it's free to pay online or through the ivr. in retail it's $5.00 to pay with a sales rep and that's because they have pay stations in the stores and while every store may not have a wait, those that are busy and average a long wait, it's to help wi...
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Oh i understand about how much it cost...but i guess im saying is that I'm not ready for the wrath of the customers. If you try and explain that to them...they will just be like whatever.
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imsosick1216 said:
Oh i understand about how much it cost...but i guess im saying is that I'm not ready for the wrath of the customers. If you try and explain that to them...they will just be like whatever.
yep. but it's every wireless companies fault for spoiling customers for so long.
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Yeah. Thats true. Wish they would have done that from the start instead of throwing it in now. Or at least mail a letter or something? Eh oh well...it will go away soon enough ( i mean the wrath of customers) 🙂
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At least for the last two years, there is no charge to pay a bill at a sprint store with a rep, at least when sprint customers PAY their bills. Indirect locations do vcharge for it I believe..... Lol, Sprint has bigger problems than that...
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Customers are like whatever because CUSTOMERS don't care about stock prices, CUSTOMERS don't care about how much $money$ CEO's make.
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crackberry said:...imsosick1216 said:
So i had a customer come in to pay his bill. Than he went off on me about customer service wanting him to charge him 5 dollars to pay his bill through them! I'm really not ready for the customers to start going off on me about this! Has anyone else had a problem?
cor and customer care charge $5.00 to take a payment. when a customer calls customer care for any reason, on average, it cost the company $4.00-$8.00 so the fee is to off set that cost. it's free to pay online or through the ivr. in retail it's $5.00 to pay with a sales rep and that's because they have pay stations in the stores and while every store may not have a wait, those that are busy and
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I DON'T blame customers for they're frustration! Evil Cox Cable does the same thing. A customer shouldn't have to pay to pay!!!!
People expect HUMAN to HUMAN interaction!!!!!
Not human to machine interaction!!!!!!
People expect HUMAN to HUMAN interaction!!!!!
Not human to machine interaction!!!!!!
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I was told about that yesterday. Great! Now Verizon has more ammunition against us! 👿
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I work at an indirect and we don't charge the customer to pay with a credit or debit card in the store, but we do charge $2 to pay with cash since TioExpress charges that not us. Customers are always like "You mean you CHARGE me to pay in Cash?!!" To which I reply "yep, they're pushing people to use debit cards."
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Yep. It's not that hard to log on to the net or pay over the phone.
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To avoid the fee all they have to do is use the payment station or one of the many other automated systems to pay the bill.
If the store doesn't have a pay station, they can pay at the register for free...
Here are my takes as a rep:
1. I would think reps should be more pissed at this as it adds an extra step to ask the customer to review their bill...
2. It frees us up to make sales as we were hired to do.
If the store doesn't have a pay station, they can pay at the register for free...
Here are my takes as a rep:
1. I would think reps should be more pissed at this as it adds an extra step to ask the customer to review their bill...
2. It frees us up to make sales as we were hired to do.
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