Gotta love the chargebacks!
Since I started here in Aug of '06, I have averaged $1000-$1500 per bonus check. All of the reps in our stores were making about the same. It was a good situation and life was grand. When I got my bonus for Oct. '07 things went bad. I went from making $1000-$1500 to a sub $300 bonus. The reason-Chargebacks. With all the new feature codes and plan changes plus we were stunned to find out that if a customer doesn't pay their bill we get chargebacks! I thought that the Oct. bonus was a one off until Nov., Dec., Jan., and now the worst of the lot our Feb. bonus(Decembers sales. I ...
I just can't justify sitting in here for 10 hours a day and getting nothing but hourly and a small pittance. I really don't understand how I get dinged if a customer can't pay their bill.
sell what the customer needs, not what your pocket book need. 50 charge backs is a little redonkalous... your like my favorite basketball play "Shadey MaGradey" 🤨
I've been doing the same thing for a year. I pride myself on not being shady. I don't flip features and I don't put them on accounts without permission. I like to think that I am a good rep that doesn't take advantage of the customer. I've heard the story of a rep in my town selling an old lady a phone for her dog, "just in case your dog needs it." That is not me. I just don't know how it goes from no chargebacks to a whole lot in a short amount of time.
People are realizing what sounded like a good idea is not so much.
Browsing the internet on a 3" screen is not all that really unless they live in their cars. Most people have access to all kinds of internet attached computers.
I am 1st or second in sales working PART TIME. Then again I love what I do. I choose what I do. I do not care about commission as I can live on the salary. The commission is gravy. The owner knows how to run a business. No quotas, no pressure, decent salaries and commissions. Nothing like working ...
Not American vs Mexican-made, not one feature that includes more than (as-in is made better than) the other. The EXACT SAME feature, just a different code...
A better analogy for a sit...
we all know its going to get cheaper and cheaper and soon they will not need you.. so quit crying QQ
Hey man, this is my job like it or leave it. We also troubleshoot all the phone problems and problably save ATT, Verizon, Sprint, Tee Mow Bile, millions in CSR calls. You get people like yourself who think every company will replace us. I don't know one fortune 500 company that doesn't utilize a good sales force. A good sales force will bring in twice as much true revenue then a computer ordering system. this is my job and I like it so I can cry all I want when I feel that I'm not getting paid properly. I don't know what you do for a living but I don't mock your job don't mock mine. Who knows, it might be your job someday if your luck changes.
lmao.. dude every screen has a scrip...
1. You don't just add whatever plan they want or the phone they want. You work with them to find the right on for them.
2. You sell them the right features not just add the ones you want.
3.We always go over everything they have deceided to do then try to sell more features or accessories.
4. There is no "finish" button in POS I or POS II
we don't have color printers and go out of our way to help them make an informed choice of what phone and features they want. I'd call that "selling". I'd like to know what you do so I can break it down to a Walmart cashier or whatever. You really have no respect for people that have to work for a living. If my job is so easy I invite you to c...
I know most of those chargebacks were due to the different soc codes and bundle packs. Even reps who don't slam and aren't pushy are getting some BS chargebacks, however my last chargeback amount was $4.
As far as you wanting to switch, pretty much any place that pays well will have protections against chargebacks in your commission structure.
I work in customer care, and the other day I get an email from a store rep with a bunch of other care reps names cc'd in the email as well. The email stated that the feature changes made by myself and all the other cc'd reps names were changes out of the retail reps name in error. I pulled up the account in question with my name next to it, and it was a feature change (from 1500 text to 200 text) which was done approx 3 months after the retail agent had made any changes on the account.
I emailed the retail rep back asking how it was an error since I was not speaking to her (she didnt call in and request the change herself), it wa...
Folks, I've been ticked before but not like this. This is to all the customers and all the reps to show you how much love we get from ATT and our dealer.
Since I started here in Aug of '06, I have averaged $1000-$1500 per bonus check. All of the reps in our stores were making about the same. It was a good situation and life was grand. When I got my bonus for Oct. '07 things went bad. I went from making $1000-$1500 to a sub $300 bonus. The reason-Chargebacks. With all the new feature codes and plan changes plus we were stunned to find out that if a customer doesn't pay their bill we get chargebacks! I thought that the Oct. bonus was a one off until Nov., Dec., Jan., and now the worst of the lot o
I just don't know how it goes from no chargebacks to a whole lot in a short amount of time.
Charge backs have a six month period in which they kick in. You usually don't feel the charge back till two months after it was canceled. That means, you wouldn't have gotten full charge backs till about eight to nine months in. Which it sounds like is the time you noticed the drop in commission.
Basically, for the first nine months you were existing on a falsely inflated commission do to a lack of sales history to charge back from. Now that you have that history it's hitting you. That means you need to sell twice as much to keep ahead. It sucks, but that is also why they hold your last commissi...