No, you asked to be part of a dying company... Sorry, corporate america moves in mysterious ways... The enticement is to be part of the largest digital network in america, unlimited mobile to mobile to 46 million people... Yes we want to keep you... But no you're not more important than our legacy Cingular customers who have been loyal to Cingular since day one... You are entitled to the same benefits as a pre-existing customer! You get the exact same price and upgrade options our existing customer's get...

You don't want fair treatment... You want special treatment... Cingular wants fair treatment... I apologize that Cingular does not discriminate...

I believe the issue at hand is rewarding a long time customer, not special treatment. Verizon offers $100 credit to existing customers after they fullfill their 2 year agreement, AT&T had something similar although I don't know the specifics. But Cingular (and I used to be a manager for Cingular so I know all the protocols and explanations they give for them) wants to charge existing customers and extra $18 on top of the price of their new phone. The Cingular networks isn't bad at all, the service is good, and the phones are nice and reasonable, but that's no excuse for poor customer service. And a legacy cingular customer should not be given special consideration over long time at&t customers. Cingular spent $41 billion to acquire all those...
(continues)

Funny. Cingular is offering $100 to $150 off a phone with a two year contract for AWS customers no matter if they still have 18 months left on their contract or nothing on their contract. Why are people complaining. You can get a motorola v180 for $150 off after mail in rebate. So what if you have to pay an $18 upgrade that's still $32 more than verizon gives you off their phones. Or you can get one of verizons cripped bluetooth phones for $250 or you can stick with cingular and only pay $150 for the motorola v551 that isn't crippled and has the EDGE internet which is faster than the verizon x1 (granted not as fast as their EV-DO but they only have on phone that i know of that has that). You also get less minutes with verizon. So it's...
(continues)

At cingular we do move mountains to keep our customers. I have waived the 18.00 a lot for our loyal custoemrs who have completed contracts. Cingular and verizon both have very similar upgrade policies.

I keep hearing about Verizon crippling Bluetooth...may I ask WHY? Just curious as I used to be with them. 👿

I think it's until they can figure out a way to charge for it...

🤣 🤣 🤣
You're probably right about that one!

I'm not sure if i understand the why question. Do you mean how did they cripple it or why did they cripple it. Why? They say it's to stop blue tooth snarfing which is where people download information off you phone without you knowing it. Kinda like What people can do with WIFI. Most people are pretty sure they did it so you can't download ringtones and pictures for free onto your phone from your computer and so you must pay them to email the pictures off your camera phone.

That answers my question, thanks!

But doesn't sound like Cingular has had that problem with Bluetooth?

I haven't heard anyone that has said they have any problems doing anything with their bluetooth phones.

Just doesn't make sense to me to squash such a handy technology. 😁

cause they want to charge for it!! i have a Friend who has verizon, and his GF bought the V551 here, he is amazed at what the bluetooth can actually do.
he called verizon, they danced around the answer, and when he called motorola they didn't deny it and said that the carriers can pick and choose which features are and aren't available.

get it now is verizons service for internet and is expensive, they just want to make more money.

the v551 is a sweet phone. I strongly suggest it. You can get unlimited internet, 1500 txt messages and 200 MMS all for only 19.99/month. It's a really sweet deal. Now the unlimited internet does not include tethering to a laptop or PDA to use the internet only the WIX internet on the phone. It's also faster internet than most verizon phones(I believe they only have one phone that is EV-DO which is faster than the EDGE that the v551 uses)

Some phones we give for free that retail over $150... So as a former Cingular Manager... How did you not know that?

And the reason they give special discounts to ATTWS Legacy customers is they want ALL of them off the ATTWS plans,off the ATTWS billing system and off the ATTWS network and onto the Cingulars services,it costs them money to maintain 2 seperate systems!!!!

Finally, someone admits that legacy customers don't get any type of thank you.

so what your trying to say is, the $150 dollars that you get off a phone isnt enough? how about we lose $300 would that be better? what is that discount going to give you when you whiners get everything for free and the company goes bankrupt? at&t was giving away every thing for free, and 3 of four quarters last year they had net losses in subscribers!

Please don't rant. Discuss with FACTS.

Like this, Attws did not go under because they gave away the farm to every one who wanted a phone for free or who cried the hardest for going over thier mins, they went under because the then CEO of attws decided it would be more cost effective and productive to turn over all top level managment to local dairy cows. Now don't get me wrong here they did allright for awhile, never having used a cell phone slowed them down a bit but they made up for it by keeping the office lawn nice and neetly trim, also the lack of all subordinate comunication seemed to boost morral 10 fold. Now I know this sounds good so far right so what happened,,, well the problem started when the chickens decided they wanted in on the action and when thier union rep...
(continues)

oops forgot the spel check 🤭

Too late. Please don't waste our time like this anymore. 😉

yes drinking and posting don't mix well, but a good laugh is never a waste of time, I just thought of adding a little levity to the situation thats all, no harm intended 🙂

Hey, I thought it was funny, misspellings and all... and ya gotta admit, it does fit the facts... 😳

Why do you ppl say the service is no good? Just because customer service doesn open 24/7 doesnt mean service is no good. And as far as reception and coverage I think that Cingular has done a great job in such a short time.

The next thing you need to do is be careful of the post you are responding to because this post is all over the place not to mention the spelling and grammatical errors.

You know if I had a company that could pull 41 billion dollars on an open sale, I wouldn't consider it as a dying company......and 41 billion allows ATT Wireless to rise again, check it out cause they ain't done.....

af10003 said:
So basically what you are saying is that since I originally came from AT&T (which is merged with Cingular), I am now considered to be a second class citizen? How wonderful! Perhaps you should advertize this!

NOTE TO ALL PREVIOUS AT&T CUSTOMERS - NOW THAT YOU ARE WITH CINGULAR, YOU ARE NOT CONSIDERED TO BE A GOOD CINGULAR CUSTOMER. CINGULAR WILL "MOVE MOUNTAINS FOR ITS ORIGINAL CUSTOMERS, BUT NOT FOR YOU.

Isn't this nice? Think I'll go post it elsewhere.

The reason why there is a high turnover rate in sales... He is a piece of work.

you are not a second class citisen u just have not completed a contract with cingular so u are a new customer. You qulaify for nothing special just the regualr new customer prices except u do not pay the 36.00 activation you pay a migration fee. pleas just be quiet don't post

So wait, now you want me to pay a MIGRATION FEE?

Nice - my provider gets bought and I get charged for it. You have got to be kidding.

Clearly, Cingular has no idea as to how to keep the customers it just acquired.

Any telecom equity analysts out there? You may want to consider this...

No. It's an upgrade fee. And no you do not have to pay it. You only have to pay it if you upgrade your phone. It's the same as AWS has a Discount activation fee of $15 if you purchased a new phone. You also had to pay shipping of $9.95 if you ordered over the phone. Cingular doesn't have that shipping. It does cost the company money to upgrade. You have to get a SIM card which Cingular doesn't charge for on your phone. Those are usually $25. $18 isn't that much if you ask me. Up here in canada it costs me $25 to upgrade my phone with a contract.

Vox Dei said:
No. It's an upgrade fee. And no you do not have to pay it. You only have to pay it if you upgrade your phone. It's the same as AWS has a Discount activation fee of $15 if you purchased a new phone. You also had to pay shipping of $9.95 if you ordered over the phone. Cingular doesn't have that shipping. It does cost the company money to upgrade. You have to get a SIM card which Cingular doesn't charge for on your phone. Those are usually $25. $18 isn't that much if you ask me. Up here in canada it costs me $25 to upgrade my phone with a contract.

OK ladies and gentlemen, Time for the story of my most recent upgrade.....not with Cingular ofcourse but with T-Mobile. (Perhaps Cingular...
(continues)

sunilsonia said:
You'd really have to high on the retarded pills and then some. 😈

lol, plagerizim!! 😁 T-mobile is uber-easy to upgrade with too, 'cus all you have to do is move the chip into the new phone. Maybe Cingular will be like this once it's all GSM? Doubtful, but you never know...

See, Ralph? You've started a catchphrase 😁

... that scares me.

*hold me mommy!*

Tell me how this is better than a free flip phone with a $18 upgrade? You just spent $2 more than he would spend if he went after and of the 5 phones we are offering for free online upgrades. But he's upset because a new customer gets the same deal and he wants a deal better than a new customer because he's been with the company. Why did you get that phone for free for being such a good customer? If T-mobile really valued you as a customer they should give you that phone for free don't you think? Maybe T-mobile doesn't value you as a customer.

Vox Dei said:
Tell me how this is better than a free flip phone with a $18 upgrade? You just spent $2 more than he would spend if he went after and of the 5 phones we are offering for free online upgrades. But he's upset because a new customer gets the same deal and he wants a deal better than a new customer because he's been with the company. Why did you get that phone for free for being such a good customer? If T-mobile really valued you as a customer they should give you that phone for free don't you think? Maybe T-mobile doesn't value you as a customer.

1) Cingular phones do not work in the country I travel back to very often...India. I have yet to see a phone advertised through CW that accomod...
(continues)

You know... You keep saying Cingular service is horrible... Be specific..> Cinguler Network Service... OR Cingular Customer Service... Because last I checked...

Our Network is the best working GSM network in the states... and Tmob's network is compiled w/ the majority of their coverage... ON OUR NETWORK!... So if you're insulting our network service you're using a double standard... Because our service directly effects tmob's.

speck said:
You know... You keep saying Cingular service is horrible... Be specific..> Cinguler Network Service... OR Cingular Customer Service... Because last I checked...

Our Network is the best working GSM network in the states... and Tmob's network is compiled w/ the majority of their coverage... ON OUR NETWORK!... So if you're insulting our network service you're using a double standard... Because our service directly effects tmob's.

Not quite pal! Like I stated the coverage worked when needed, except in my wife's work place, where coincidentally, T-Mobile works but Cingular does not. This is apparently not on Cingular's network now is it? DFW Metro, Zip Code 75067 (Lewisville, TX). Look at t...
(continues)

So you're saying that Cingular's overall service is crap based on your own testing in a 30 mile radius... Yeah... I see your reasoning...

Oh well, I wanted that cleared up... We will not be continuing this discussion...

speck said:
So you're saying that Cingular's overall service is crap based on your own testing in a 30 mile radius... Yeah... I see your reasoning...

Oh well, I wanted that cleared up... We will not be continuing this discussion...

When it doesn't work near home than any customer will lose faith in it right away. T-Mobile has worked for me both at home and on the road. ENOUGH SAID!

Yes, I'm glad you gave up on this discussion because you, my friend, clearly lose out on this.

🙄

speck said:
🙄

Don't yu mean to 😢 rather than 🙄

You know when are people going to read the terms and conditions of a contract? It clearly states (and this goes for all carriers) that coverage IS NOT available in all areas. You know what its really a shame that you cant get service where you need it (ie lewisville, TN). Also the issue with not having the 900 Mhz band on your phone. Again when are customers going to understand that wireless providers DO NOT manufactuer phones? Perhaps the best thing to do in your case is to research and figure out what phones have the golden 900 Mhz band...Also another reason why you were not able to get coverage in India is because you didnt have the international dialing feature on your account. Did you call to check on this? Also CW cannot control foreig...
(continues)

Sorry I was having a bad day that day and I didn't explain my point properly. I didn't mean to say that T-mobile doesn't apreciate their customers because i know they do. I was i was saying is this customer wants a BETTER price than a new customer. We are offering the V180 which the Cingular version does have 900 Mhz for free. This phone is worth over $140 (this is the cheapest retail price i've seen for this phone). His problem is that because we have this really sweet deal for new customers he should get an even better deal. We even have a free camera flip phone which is $230 retail value (although no 900 Mhz). But because we give a new customer a $230 phone for free we should give him an even better one because he has been a custom...
(continues)

You're joking right? Do you know anything you're talking about? I mean listen to yourself... You weren't merged it was both companies doing a 50-50 split... YOU WERE BOUGHT! PURCHASED! You were sold... Simple as that...

When you PURCHASE a used car do you expect to hear from the salesman... "BTW the previous owner want you to give them a ride everywhere for as long as you have this car because they were loyal to this car for 6 years before you bought it."?!?!

You blame Cingular? Maybe you need to take a step back and find out what the rest of the Wireless industry, financial insitutes, and Brokerage firms are doing... We're putting a stop to this American way of thinking that just because you pay for a service WE PROVIDE and you could...
(continues)

Correction: it was NOT both companies doing a 50-50 split...

your right actually aws sold to cingular or cingular bought aws (however you want to look at it)

Well it's not a migration fee as such, thats just what alot of us CSR's were told to say. The 18.00 is a fee cingular charges to all new phone upgrades done through them, so att wireless cust are not getting treated any different than regular cingular cust other than the fact they have to get new phones, and even legacy cingular cust have to so that if they want to take advantage of the new cingular offers. So your not really being treated unfairly just differently than what you came to expect from attws, cingular never offer loyalty credits to its cust towards phone upgrades just the mail in rebates. It's nothing personal, it's just a change in the companies so bound to have some draw backs at the start for those not use to it , but in...
(continues)

I agree "AF". I just had a similar argument on the ATTWS/Cingular forum.

As for those posting about TDMA, my ATTWS has always outperformed my Verizon CDMA, as well as my new Cingular GSM. My Verizon is going bye-bye at the end of the month since my TDMA is much better. I switched from Verizon to Cingular as I needed a national plan & my old phone wasn't compatible. Verizon's phone offerings are sacrifical at best, so I switched.

s'funny because aws customers *hated* the company before the merger. I think that there are alot of consumers who are going to be made aware of what they had with AT&T wireless now that they are dealing with Cingular, where the customer service packs it in at 9 pm mon-fri...

greyrat said:
s'funny because aws customers *hated* the company before the merger. I think that there are alot of consumers who are going to be made aware of what they had with AT&T wireless now that they are dealing with Cingular, where the customer service packs it in at 9 pm mon-fri...

and 6pm Saturday 😁 I've already dealt with about 40 people running into that problem when their bill is due that day. They complain about it not being open for them to pay, but it's not our fault they waited till the last minute! 😈

I keep having ATT corporate customers call my Cingular store needing an immediate replacement for a broken phone. Since it's 7pm on a Saturday night they're very SOL. 😕

yeah...the more I look at what Cingular is doing the more it becomes apparent that the merger is not gonna benefit consumers any, and the more I wonder what it was that Cingular wanted from ATTWS, because I really don't think it is the customers.

They wanted the combined customer base, the network,the assets, and everything that ATTWS owned.

but you know the funny thing if you look at what companies make The Cingular Family, they are ALL former "Ma Bell" companies,if people remember the big bell breakup 20 years ago, ATTWS was just the most recent piece of the Jigsaw Puzzle of Bell.

meet the new boss same as the old boss...

I noticed that myself quite some time ago. Funny if AT&T was completely reassembled as a monster wireless company.

There is a rumor going around that we're going to start being 24/7...

I just hope my shift stays the same.

I've heard the opposite. I'm currently working where we're open 7 days a week and there are rumors that it's going to change.

maybe it's just my call center. eh. Are you Working with Care or Telegence?

Customer care in Edmonton and most of my calls are from the Carolina market.

I would imagine that if there is a switch it'll happen after the SunCom take-over completes sometime at the end of February.

canadian, eh? Ok...Maybe it's just the US call centers.

And the DCS market sucks 😛 ^^

Perhaps. The little I heard though mentioned that it was a Cingular decision and would apply to all call centers regardless of whether or not it was a direct or 3rd party center. I got this information two weeks ago and was told we would all know by now. So I'm not holding my breath. ☹️

aboot. 🙂

Where did you hear that? I'm in Edmonton too and i haven't heard anything about changing out hours of operation.

muchdrama said:

AtTheMet said:

af10003 said:
The merger of AT&T and Cingular has resulted in a complete breakdown of what used to be AT&T's good customer service. Let me enumerate Cingular's flaws:

1 - Virtually impossible to access customer service. Has anyone tried to navigate through the extremely long voice-only activated menu?

2 - No customer loyalty plan. I have been a customer of AT&T Wireless for 5-6 years. I have not asked for a new phone in 3 years. I wanted to upgrade my service but wanted a good deal on a phone. At AT&T, given what I spend, I have always received a free phone or greatly reduced phone price. At Cingular, I was given the same price as on the i

...
(continues)

1 - I never had a problem with AT&T's service.

2 - I see references to "moving mountains" in other posts from (I presume) your company. I think the free phone thing is still available - just not to customers acquired from AT&T, which is crap, since AT&T is now merged into Cingular.

3 - This does not provide any explanation as to why this network is getting worse, supporting my belief that it is a deliberate move to get TDMA customers to switch.

Just about all customers i've seen can go online and order a free phone. Motorola v180 is the one i suggest. Yes you can do upgrades online now. I just finished walking someone through it. Just go to the http://www.attwireless.com homepage and click on upgrade my phone. Poof free phone. Still need a credit card and driverslicense number but it won't charge your card. I looked and noone else seems to be offering a free phone as good as the motorola v180 or v220 (although the v220 is not the greatest of phones) for free.

Thank you, but this is the same deal that any new Cingular customer gets. I think I should get a deal that reflects the number of years that I have had this service.

af10003 said:
Thank you, but this is the same deal that any new Cingular customer gets. I think I should get a deal that reflects the number of years that I have had this service.

But at the same time you have to figure "I've paid for service and they've provided service"...so what else do you deserve?

muchdrama said:

af10003 said:
Thank you, but this is the same deal that any new Cingular customer gets. I think I should get a deal that reflects the number of years that I have had this service.

But at the same time you have to figure "I've paid for service and they've provided service"...so what else do you deserve?

.

Ok so then ignore the loyalty from the customer's end right?
😳
I think not! 😲 😡 👿

Go ask your gas company for a free month of service because you've been with them for 20 years. Better yet go ask your land line company for a free phone because you've been with them for 10 years. Yes we will give you a free phone for a new contract. No we won't take it up the ass and give you a $500 phone. There's a sweet deal right now for a Motorola v180 for free right here online or about $30 in the store after mail in rebate in most markets. Flip phone with outside screen nice colour and speaker phone. Verizon? 19.99 for a colour flip phone with speaker phone. That $18 sure put you out a lot.

And if you have 2 Lines, that V180's BOGO free for $40 thru CS.

sorry. What's BOGO?

Buy One Get One free...

Nice Language...Perhaps you should try to be more professional...do your supervisors know how you write to your customers?

go somewhere else, please.

why?

AF10003 i meant, sorry

sunilsonia said:

muchdrama said:

af10003 said:
Thank you, but this is the same deal that any new Cingular customer gets. I think I should get a deal that reflects the number of years that I have had this service.

But at the same time you have to figure "I've paid for service and they've provided service"...so what else do you deserve?

.

Ok so then ignore the loyalty from the customer's end right?
😳
I think not! 😲 😡 👿

You sign a contract. Carrier X provides you with wireless service on the condition that you provide them with a prompt payment every month. What do they owe you besides making sure your service works as advertised?

af10003 said:
Thank you, but this is the same deal that any new Cingular customer gets. I think I should get a deal that reflects the number of years that I have had this service.

...and the comparisons start again...

Do you get a discount from the Cable company becasue you've been a long time customer, i don't

Do you get a better price on a new car because you've shopped at the same dealer for years?

Do you get a discount on the gas for your car because you go to the same gas station every week?

Do you get a discount at Best Buy simply because you've shopped there for years?

I GUARANTEE the aswer to all these is NO, so why do people think that Cell Phone companies are required to treat peo...
(continues)

To be fair, there are SOME precedents for being a loyal customer and getting a deal. Even something as mundance as a 'Buy 10 Get 1 Free' sandwich card at your local Quizno's is evidence of that.

The real problem, as others have mentioned, was ATTW's propensity to give away the store. No doubt that many ATTW customers, not just AF, being used to such treatment, will desert Cingular in droves, looking for a more generous carrier.

I think if Cingy wants to keep such customers, they may want to *slowly* take away the goodies from the ATTWers, instead of all at once. But, who knows? Maybe they only wanted to be #1 in customer count for a short time. Its a quandry- doing one thing hurts customer count, doing the other hurts profits.

Btw- ...
(continues)

BetterThanJake said:
To be fair, there are SOME precedents for being a loyal customer and getting a deal. Even something as mundance as a 'Buy 10 Get 1 Free' sandwich card at your local Quizno's is evidence of that.

I have one customer who buys a new phone holster every week which I sell at half price (still above cost). That kind of stuff makes sense, but with the high cost of phones it's just not possible. ☹️ discounts with contracts is what's worked the best.

BetterThanJake said:
To be fair, there are SOME precedents for being a loyal customer and getting a deal. Even something as mundance as a 'Buy 10 Get 1 Free' sandwich card at your local Quizno's is evidence of that.

The real problem, as others have mentioned, was ATTW's propensity to give away the store. No doubt that many ATTW customers, not just AF, being used to such treatment, will desert Cingular in droves, looking for a more generous carrier.

I think if Cingy wants to keep such customers, they may want to *slowly* take away the goodies from the ATTWers, instead of all at once. But, who knows? Maybe they only wanted to be #1 in customer count for a short time. Its a quandry- doing one thing hurts customer count

...
(continues)

sunilsonia said:
The already generous carriers out there like T-Mobile will swarm up these Cingy Infidels.

Could be. There's definitely things I don't like about T-mobile, but they are cheap, and cheap is presumably what many former ATTW customers are looking for.

Man, ATTW is a headache, isn't it? No wonder they were going down before the merger. A friend of mine refers to ATTW as a 'twenty-ton turd'. Crude, but I'm beginning to see a little of what he means... it seems ATTW is going to cause no end of problems for Cingular.

what is this BS about getting a deal, getting something for nothing????????
what carrier wants you????

Take him please verizon or T Mobile!

af, get over it -- your tenure with attws doesn't ammount to a cup of spit in a rainstorm with Cingular. If you have your attws ph, you can mig back to attws, and if you get lucky you might find some attws gsm equipment kicking around at a rebranded store -- if so jump on that and call customer care and enter you phone # at the prompts and you will get to a legacy attws call center where you can mig back to attws. No guarrantees that attws service won't dry up and blow away 6 months from now, but nothing is certain in this world anyway...

Get out. You guys tell us to stay out of your forum, so you stay out of ours.

Sigh. Another day, another fight. 🙄

I stayed away from this post to this how it would turn out... Do you realize Jake that through this whole thing you have no supplied one bit of usefulness... You've just antagonized and misconstrued everything that was said... Yet, Cingular reps ignored it and stuck with the subject... Now, that you're comments upset someone you want to take the path of the victim? 🙄

I regret ever sinking to the level of ever having a discussion with you, I know realize the type of individual you are.

Sorry you feel that way, speck. But looking at the posts up to this point, no one else seems to have a problem with me. Also, its really not up to you to decide which posts are useful or not, except in your own mind. 😉

So maybe its you. Sorry you're having a bad day. *shrug*

af10003 said:
I should not have to. I should be able to continue using my phone in peace without my service being fouled up by a company that wants me to migrate to its other network. Better yet, I should be able to make a simple phone call to change my service and get a reasonable deal on a phone.

I will be going elsewhere, don't you worry, but first I plan on letting my fellow former AT&Ters know on the mistreatment that Cingular seems to be willing to heap on them.

Feel free to respond. I will be back - got some posts on this subject to make elsewhere.

May I ask what you will be open to considering as your next carrier to port to?

My suggestion (strongly): T-Mobile read my post in response...
(continues)

You know sunilsonia, I admire your dedication to your carrier... It's always good to love the carrier you work for... But you're kind of coming off as an ambulance chaser... I don't say don't try to win it for the home team... We all do that... But throughout this thread... It was pretty bad...

One thing i'd like to state though... T-Mobile tries to put you on a contract when you're out of contract and want to change your rate plan... We don't...

speck said:
You know sunilsonia, I admire your dedication to your carrier... It's always good to love the carrier you work for... But you're kind of coming off as an ambulance chaser... I don't say don't try to win it for the home team... We all do that... But throughout this thread... It was pretty bad...

One thing i'd like to state though... T-Mobile tries to put you on a contract when you're out of contract and want to change your rate plan... We don't...

It's simple, when I am treated with the proper customer courtesies, then all I'll say is good things for that carrier, which I have been for 3 years (third year in progress currently).

As you say, "T-Mobile tries to put you on a contract when y...
(continues)

af10003 said:
I should not have to. I should be able to continue using my phone in peace without my service being fouled up by a company that wants me to migrate to its other network. Better yet, I should be able to make a simple phone call to change my service and get a reasonable deal on a phone.

I will be going elsewhere, don't you worry, but first I plan on letting my fellow former AT&Ters know on the mistreatment that Cingular seems to be willing to heap on them.

Feel free to respond. I will be back - got some posts on this subject to make elsewhere.

Maybe you are having a tough time understanding that TDMA is in Cingular's future for roaming revenues. They have not messed with anything on th...
(continues)

I was thinking of leaving my present carrier for Cingular. In the past I had heard that Cingular's customer wasn't very good(a couple years) and from what I am hearing lately they still haen't gotten their act together.
I know T-Mobile won the #1 customer service award and before that it was Verizon. So that means Cingular must #3 or #4 in it's customer ratings.
I wanted to thank all those who posted a response here, I will NOT be switching to Cingular.
And by the way, why is Cingular's customer service closed on sunday? Shouldn't they be available 24/7?

In response to your post, I'm sorry you feel this way... If you wish to judge a company based on a public forum where we can actually be honest that is your choice... Considering, everyone's forum looks similar when a customer acts in the manner as this one has...

I ask the same thing... Though i've heard rumors they're pushing for a Midnight shift which may lead to 24/7... Tech support is 24/7 however and if you have a problem w/ your phone will still be able to recieve service...

Actually Cingular has been making changes to all their TDMA recievers on their towers to make more room for GSM customers. So depending on your area it's very possible to experience a loss in service, especially during higher usage times like rush hour. At least this happened in the upstate new york market and it sucked because the area around the cingular store i used to manage got hit real bad. In theory you shouldn't notice a change however since the upgrades are being done in order to support the numerous customers coming off TDMA and onto GSM. But then again, there are a lot of things that shouldn't be that are. Anyways, this information came straight from our corporate office back in July of this year. I have since obviously switched t...
(continues)

VZW_insider said:
Actually Cingular has been making changes to all their TDMA recievers on their towers to make more room for GSM customers. So depending on your area it's very possible to experience a loss in service, especially during higher usage times like rush hour. At least this happened in the upstate new york market and it sucked because the area around the cingular store i used to manage got hit real bad. In theory you shouldn't notice a change however since the upgrades are being done in order to support the numerous customers coming off TDMA and onto GSM. But then again, there are a lot of things that shouldn't be that are. Anyways, this information came straight from our corporate office back in July of this y

...
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My present carrier uses CDMA. My present contract expires 1/05.
I am thinking of switching to either Cingular or T-Mobile.
I have looked at their coverage maps, but I really can not tell if they are being truthful in their coverage.
I need and must have coverage from Lake City, fl south to Gainesville, Ocala, Lakeland, Orlando, Cape Canaveral. Must also have coverage all over Long Island(area codes 631 and 516).
Does T-Mobile use some of Cingular towers and(or) does Cingular use the some what limited towers that T-Mobile has?
What do you think of Moto V505 and V551?
I know these may be a few more questions than most people would ask, your help in this matter would be GREATLY APPRECIATED, Thank you.

TheCommissioner said:
My present carrier uses CDMA. My present contract expires 1/05.
I am thinking of switching to either Cingular or T-Mobile.
I have looked at their coverage maps, but I really can not tell if they are being truthful in their coverage.
I need and must have coverage from Lake City, fl south to Gainesville, Ocala, Lakeland, Orlando, Cape Canaveral. Must also have coverage all over Long Island(area codes 631 and 516).
Does T-Mobile use some of Cingular towers and(or) does Cingular use the some what limited towers that T-Mobile has?
What do you think of Moto V505 and V551?
I know these may be a few more questions than most people would ask, your help in this matter would be GREATLY APPRECI

...
(continues)

Cingular will have coverage in all the florida locations you listed. T-mobile and Cingular both have spotty covering along Long Island. Verizon is the only company i know that has good coverage in Long island.

Vox Dei said:
Cingular will have coverage in all the florida locations you listed. T-mobile and Cingular both have spotty covering along Long Island. Verizon is the only company i know that has good coverage in Long island.

Long Island? Who said anything about Long Island?

I'm truthfully not really sure. I must have been on something really good that day. Wish I could find some more of it.

Given Cingular's terrible customer service (see my posts)and disloyalty to the customers that it acquired from AT&T, I would HIGHLY ADVISE that you go with any other carrier other than Cingular - if that is T-Moble, sounds great to me.

i would advise to choose Cingular, based on 2 things: coverage and coverage 😉

GO AWAY

When I was in Orlando last May, Cingular worked fine. My Verizon also worked but was getting an analog signal. I've had no usage in the other area's you're questioning.

🙄

This is the kind of person that when they call in take everything you say and turn it into a direct attack towards them... My question to you af10003 is... What does your thought process actually involve? I mean... I can't imagine what goes on in your head... I mean... Is all reasoning but your own lost?

af10003 said:
Given Cingular's terrible customer service (see my posts)and disloyalty to the customers that it acquired from AT&T, I would HIGHLY ADVISE that you go with any other carrier other than Cingular - if that is T-Moble, sounds great to me.

Don't get your panties in a twist, Tmobile has way less coverage in Florida than Cingular.

I would recommend Cingular. I just recently switched from Verizon to Cingular. I had T-Mobile and I hated the service. True Cingular might not be as good as Verizon in Service YET, but they will be much better eventually I would say 6months the latest. Look at how far they've got in such a short time.......

DM121281 said:
I would recommend Cingular. I just recently switched from Verizon to Cingular. I had T-Mobile and I hated the service. True Cingular might not be as good as Verizon in Service YET, but they will be much better eventually I would say 6months the latest. Look at how far they've got in such a short time.......

With all the upgrades they are making to their network, not to mention taking care of the merger (networks)...it'll be considerably more time than that.

The one that started it all... I know you've ignored everyone of my replies to continue this debate... You've also conveniently "overlooked" other posts that explained things to you...

I honestly don't know if you're just trying to egg an argument here or genuinely refuse to accept any explanation to your "ordeal"...

As much as it would be nice to never have to worry about a buyout... The truth is that it does happen... And from the way the industry is rolling... May be more common...

You're argument is that you feel you should deserve a better price than our loyal cingular customers that have been with us since day one... Though I understand you have tenure w/ ATTWS... You have to understand that ATTWS is no more... along with yo...
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Cingular wireless is sorry that they will only give you over $140 off a new phone and we are especialy sorry that we are giving everyone such a great deal that we can't give you a better deal than everyone else. Please feel free to browse the competition as I have and i am sure you will not find a free camera flip phone with speaker phone and interntional roaming. We do appologise for this great deal we are giving everyone and not you alone because you are a valued customer to Cingular wireless. We do appologise that we are giving this deal to EVERY former AWS customer no matter what their contract date is and no matter when the last time they got a discounted phone...Something i might add NO other carrier does. We are sorry that we cann...
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*snicker* that was pretty good 🤣

Yeah... very remorseful... 😎

Complete at least a year of your contract then talk to me about a phone discount. Until then have a coke and a smile.

This is the thing. Your provider was bought. That 's the nature of business. Get over it.

You can come to us, or go to another carrier. You can't stay with at&t as they no longer exist in your area.

as they say in bars "You don't have to go home(cingular), but you can't stay here(at&t)."

Honestly, your whining is coming off as nothing more than a spoiled kid. Your carrier was bought. Find another one.

Yeah, Agent debit...alot of pent up aggression there...why dont you greet and sell some phones instead of sitting at your cpu waiting for LAYDOWNS!!! remember ABC...do you know what that means?

Technically, Agent Debit was ATTWS... So he wasn't really directly hired on by Cingular... After the merger he's considered Cingular... i still have my doubts though...

Really Speck... do you know which call center... I'm an Operations Manager and I would love to go over his phone QA's.

Personally, I think if you are indeed an Operations Manager you need to take some classes on management... Something like Group Dynamics or Business Ethics... though i try to stay on a different plane of reasoning as debit... You threatening to go over his QA for what is posted in a public forum is not just unprofessional but also an ethical violation... If you were to do this Agent would have every right to take your job and sue the company... As management though... I would expect you to know this.

Blightner said:
wow, I'm amazed you're actually employed....let alone by Cingular. Stop hating everyone....maybe do something other than sitting on your computer all night.....maybe actually go meet some people or make friends.....try LiveLinks or something....you might actually make a "friend".....or better yet, you might finally get laid!!!!

Why do these things always wind up with someone insulting someone else's sexual prowess?

I just enjoy aggravating DEBIT...he has a short fuse, and he like to be condesending to others. it's all in good fun 😁

You don't aggravate me, i just take that anger and slam the customer and ake them do what i want, and then have them thank me for it afterwards.Thats the real fun

🙄

AWs is Dead, the compamy and all its assets were sold to cingular, the rest that was not is being sold off to other carriers like alltel and suncom.

AWS may come back in some form but not as they were.those are the facts.i think you lost your mind along with your spirit.

I never stated that they would be back as the same company as they were before, I simply stated that ATT Wireless will be back, learn how to read. The confusing thing will be when AT&T offers AT&T wireless service using Sprint's network (can anyone say brand confusion?) or whoever they decide to go with. Thanks for your 2 pennies though

Actually ATT Wireless will be back. ATT Wireless never owned that name when they went public in 200-2001... ATT always owned the name. You will AWS back, more than like likely in 2006, piggy backing on Sprint's Network.

couldn't have said it better.....it's all about Reputation

lol, not the 4R's

The Four R's

1-Return phones
2-Raise the price
3-Reduce new activations
4-Rarely help anyone

Aren't those the four R's?



😉

GET ON THE BUS with the 4 R's

😳 🤣 🙄

That was horrendous... The video I mean.