DONT BITCH AT ME!
Why is it my fault you spent an our and a half online gettin phone and service and then when you get your epuipment or first bill you are suprised its ****ed up? ITS NOT MY FAULT! People should come into the store and get service and equipment. If yuo are dumb enough to get it online, have fun dealing with thier return policies. I will not help you anymore!
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Many times you can find better deals online. Time to get a new job guy.
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So what would you do if nobody had problems?
Oh, you would be out of job. So I think you should stop bitching!
Oh, you would be out of job. So I think you should stop bitching!
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he would still have a job even if everything was fine...humans always want their way...life is like that
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Thats wonderful customer service. Maybe the next customer you should tell to ring himself out to.
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Nagrom,
I agree with you to a certian extent. Lets look at both sides of the picture.
1) It is everyones job to take care of customer service. I know it is frustrating helping someone for a great deal of time on an activation or upgrade that you made zero money on. As sales reps we are facilitators, we don't deserved getting yelled at when this situation is clearly not your fault. 9 times ot of 10 when you take care of someone who purchased something online, they do come back to see you to add lines or features, etc. So you may have not gotten any comp the first time but there will be other opprotunities.
2) On the other hand, nothing is worse than fixing other peoples problems that could have been prevented had they gone into a sto...
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I agree with you to a certian extent. Lets look at both sides of the picture.
1) It is everyones job to take care of customer service. I know it is frustrating helping someone for a great deal of time on an activation or upgrade that you made zero money on. As sales reps we are facilitators, we don't deserved getting yelled at when this situation is clearly not your fault. 9 times ot of 10 when you take care of someone who purchased something online, they do come back to see you to add lines or features, etc. So you may have not gotten any comp the first time but there will be other opprotunities.
2) On the other hand, nothing is worse than fixing other peoples problems that could have been prevented had they gone into a sto...
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I have a gun in my store and all reps are authorized to shoot online customers. Darwin's theory and all, eventually they will all be gone.
Oh, Merry F'ing Christmas haha!
Oh, Merry F'ing Christmas haha!
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I think part of the problem is that a big portion of the general public doesn't realize that there is a difference between dealing on-line or in a store. Heck, most people don't even understand the difference between going to an AT&T store, Wal-Mart, or Radioshack. The way many people see it, if it says AT&T on the sign then they should be able (and willing) to answer questions and fix issues. We know that each store is a separate business, but many people don't look at it that way. They just see AT&T.
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Take a deep breath and relax. I hate the brown boxers too, but we have to let them see the benefits of purchasing the phone in store rather then online. I will usually take care of one if we are slow. If we are busy I direct them back to the internet. I explain that the return policy states that you must take it back to where you purchased it at(trust me the return policy does say this). If they become agitated I use the McDonalds analogy. You can't get a cheeseburger at McDonalds A and return it cause it tastes bad at McDonalds B. The main problem is that ATT doesn't explain the return policy and the CSR's are only too happy to send them to a store. I only buy online from Amazon but they clearly state the return policy. Just relax ...
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