WOW CINGULAR CUSTOMER SERVICE IS HORRIBLE!!
Ok heres what happened...There is an online special for the SE T637 for $19.99 which I have been waiting for. I go to order it and an error comes up after it tries to process my order. Its giving me an HTTP error and not a Cingular. So I thought no big deal Ill just call it in. Well I was on the phone with them for 45 mins and they transferred me to 5 different departments and each of them told me I wasnt in the right department. So I got pissed and hung up and decided to try again this morning. Again the error came up and this time I called and was kept on hold for 15 mins. FInally got the right dept and she told me that she can give me the phone for $89.99 and not the online price. I asked to speak to a manager and she kept me on hold for ...
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what state do you live in? I could tell you MY market's policy of what i could do to help...
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I live in Virginia Area code 24501. I know I cant get a local number here but you guys have roaming agreements (prob with Tmobile) and so there is service here. But its just rediculous that I was told there was nothing that could be done.
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Well the price on that phone is $90 through telesales and in store, but there's a $70 mail in rebate. The rebate is good for all SE T637's bought on or between December 1st and the 25th. I'm not really surprised that they didn't mention that though, I don't ever try to defend out CS.. The CSR's on here know what they're doing, but that may only be about 5% of the staff (if even that much).
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uNt0uChAbLe said:
I live in Virginia Area code 24501. I know I cant get a local number here but you guys have roaming agreements (prob with Tmobile) and so there is service here. But its just rediculous that I was told there was nothing that could be done.
Thats the reason you can't have the deal 24501 is out of cingular's orea, One Rate Eligibility Area, and as a result they can't allow you service. You see in the terms and conditions it states that the majority of your service must be on the cingular network to be eligible for service.
If you got a service where we don't offer coverage, what happens is thats orea fraud, and I can tell you first hand by knowingly doing it, your service WOULD have been ...
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Hey, AD, one of our techs reading over my shoulder gives you a thumbs-up for that post! 😁
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Go here: http://onlinestore.cingular.com/html/Maps/Nor theast/DC_Maryland/region_wva.htm
This is the map that I am talking about. It shows Lynchburg in a Cingular area but there are no stores or anything around here. I spoke to a rep already and they said that I would just have to put in the area code that does have service and I could still use the phone. But as you can see by the map Lynchburg, VA is clearly in a Cingular area. So why wouldnt I be able to use my phone here? I already know that I will not have a local number anyway but everyone I know uses a cell phone and long distance is free so I dont care where the number is from. But again someone please explain to me why I can not use a Cingular phone in my area when the map clear...
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This is the map that I am talking about. It shows Lynchburg in a Cingular area but there are no stores or anything around here. I spoke to a rep already and they said that I would just have to put in the area code that does have service and I could still use the phone. But as you can see by the map Lynchburg, VA is clearly in a Cingular area. So why wouldnt I be able to use my phone here? I already know that I will not have a local number anyway but everyone I know uses a cell phone and long distance is free so I dont care where the number is from. But again someone please explain to me why I can not use a Cingular phone in my area when the map clear...
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I think for the first time EVER, I am going to agree with Agent here. You cannot purchase the service because Cingular does not CURRENTLY* offer service there. Having "coverage" and offering "service" is two different things. Cingular has coverage there if you are ROAMING. Cingular does not offer SERVICE there, so you cannot get an active service line from that area. The first time your were "roaming" for more than 90 days without being on the Cinguar network, then your account would be hit with an early termination fee.
*Through a deal with Triton PCS, Cingular will soon offer service in that area. They traded networks and customers. Triton will take over networks in Puerto Rico and North Carolina. In effect, this gives Cingular servic...
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*Through a deal with Triton PCS, Cingular will soon offer service in that area. They traded networks and customers. Triton will take over networks in Puerto Rico and North Carolina. In effect, this gives Cingular servic...
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Look I didnt mean to make such a huge argument. I was confused on what the map says. On the map it says that Lynchburg is in Cingular coverage area. It doesnt say that I am roaming. On VZW maps it shows Verizon areas and then Extended Network areas. I was thinking on the Cingular maps it would be the same but since there was no "Cingular Extended" areas pointed out I assumed it was just all Cingular. No need to sit here and bash this hell out of me and tell me I am committing fraud. I had no idea I was trying to commit fraud. I understand what you guys are trying to say now but geez I didnt know. Im just going to stay on VZW where I can be in any area at any time and not have them cancel me out because I am on someone elses towers. Screw Cin...
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It's real simple... type in your zipcode when you choose "shop for phones"... it tells you immediately that there is no service in that area. ALL carriers have the exact same thing... The COVERAGE map is not a Map of where they provide service for local customers. For example, Verizon offers "coverage" in oklahoma, but does not provide "service" to customers in oklahoma. Get it now? No one was trashing you for "committing fraud", they were bashing you because you came on here and basically started BASHING Cingular because of YOUR mistake. Quite honestly, if you'd come here saying "hey i live in VA, is there a reason I can't get service here?", then there would be no one here "bashing" you. Instead you came on here flaming and it was YOU who ...
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on just a quick note, they are right about service vs. coverage. On verizon's map they have to disclose what area would be considered roaming for you because of the type of network they use, and also the costs in operating an older network are a bit higher. Verizon, sprint, Alltel, and other CDMA service providers often do not offer nationwide pricing plans with free roaming, at least not without paying a huge price for them. Cingulars coverage map online is comprised of not only cingulars towers and network, but also that of its partners and affiliates. It is only advertised as one color because their phones do not roam like verizons do ( on analog etc), it is strictly digital. Therefore, making a nationwide plan with free roaming, no matte...
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I'm sorry it cut off my message....I was saying primary place of use, which would be whatever your city, state, and zip would be...but I can understand, its easily mistaken and a very good question...very common question...dont feel bad, from what someone else was saying a new agreement will soon change that, hang in there.
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Cain, why do you "assume" that he purposly was trying to commit fraud and bash/screw Cingular and the Cingular forum? Couldn't it be that he simply didn't understand about the map...(he explained his computer didn't work properly) and that he came on here because he was honestly and legitably "angry" and wasn't getting the proper answer's? Sound like he dealt with a rep and a manager who simply didn't want to deal with the problem. If they had, Untouchable might not even be on this forum "getting pissy" and this thread would not even exist! The manager should have done their job...that is why they are a manager!
I've been in customer service many years, and you may deal with this situation time after time, year after year...but each...
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I really don't care if you respect me Chris. I never accused him of "purposely" trying to commit fraud. I DID accuse him of being pissy and BASHING cingular because he wasn't able to..
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"because he wasn't able to..." How do you know he was going to try? Isn't that purposely accusing him? From his original post it sounded like he "assumed" (yes, I know what happens when you do that!) that the map showed he would be able to get service and coverage. He could not get his computer to give him answer to say that he could not get service. That was a mis-understanding. What he got angry about was how the rep handled the situation and how it was said.
Chris
Chris
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While you're right about one person being able to influence quite a few (I myself am in the process of bringing my girlfriend's entire family over to Cingular from Sprint, who they're very unhappy with), Cain's also got a point. Untouchable misunderstood the map, but what he was trying to do was essentially commit fraud, although unknowingly. You cannot use a network that isn't there. In fact it's saving him money in the long run, if Cingular doesn't take over Suncom's network in the Lynchburg area before 90 days into his contract they'll cancel his service and hit him with a $240 ETF.
He should have been transferred to a manager when he asked to, but had that been a particularly busy day at the call center the manager may have been in...
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He should have been transferred to a manager when he asked to, but had that been a particularly busy day at the call center the manager may have been in...
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Umm how is anything I am doing committing fraud? If you look at a map of VA, Lynchburg is in a Cingular area. I have already spoken to a rep about this. They told me that they have roaming agreements with TMobile in my area to have Cingular service in Lynchburg, VA. The website is not giving me a service area error. It is an HTTP error and it has something to do with the coding of the webpage. So again, how am I committing fraud? I am not trying to be a smart @$$ but I seriously would like to know what I am doing wrong so I can correct it.
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You cannot get a phone in an area Cingular does not offer service. Cingular has coverage in that area but does not offer service in that area because they donot have towers. I put your Zip into the Cingular website and it said "sorry we don't offer service in your area".
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I can say you would be comitiing fraud like this.
1)We have roaing agreement with T-obile so that if you occsaionaly use their tower or if you are travelling and temporarily using their tower.No problem, but if you are using their tower on a regular basis then not ours then you cost the company more money then you'd be worth- See when you are on the T-Mobile tower we as a company have to pay a roam fee to T-Mobile thats you never see, but we as a company do-anywhere from 65 cents up to $1.29 per minute, thats why the terms and conditions state" The majority of your usagebe on the Cingular network to be eligible for service" its like living in Wyoming- wedon't offer service and getting a new yourk number to use their, you spend say 50.00 f...
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1)We have roaing agreement with T-obile so that if you occsaionaly use their tower or if you are travelling and temporarily using their tower.No problem, but if you are using their tower on a regular basis then not ours then you cost the company more money then you'd be worth- See when you are on the T-Mobile tower we as a company have to pay a roam fee to T-Mobile thats you never see, but we as a company do-anywhere from 65 cents up to $1.29 per minute, thats why the terms and conditions state" The majority of your usagebe on the Cingular network to be eligible for service" its like living in Wyoming- wedon't offer service and getting a new yourk number to use their, you spend say 50.00 f...
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Nice answer AGENT I think your changing, lol. Anyway I honestly liked your info. One more question though. Is it fraud if I live in San Diego and move to say Las Vegas were cingular offers service in both areas. Can I keep my San Diego phone number so my family can call me anytime or do I need to get a Las Vegas area code number?
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No, it wouldn't be fraud, but you only get your software updates in your home markets... so you might want to head back there once in awhile or change to Las Vegas.
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What are software updates and when do you get them. Are they done automatically?
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any updates are done automatically when you turn your phone on in your home area. it's mainly just the irdb (tower database).
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Did not know that thanks for the info. So it is good to turn your phone off once and a while?
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it's absolutely essential that you powercycle your phone at least once a week. It could affect your service...
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Las Vegas is in the same WEST market as CA. They are not in the same submarket so i dunno if that will affect it but they are in the same west market.
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As long as where you are moving to,cingular offers coverage there, go onto the website and punch in your new zip code, if it says no service in that area, then you'd get booted off too, since you have to spend the majority of your usage on the cingular network to be eligible for service
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untouch, you aren't getting the phone for 19.99, nothing that you say to customer service or their managers is going to change it, the manager can't make it happen any more than the original rep can, and very likely the manager had better things to do then listen to you whine about not getting the phone at some ridiculously discounted rate.
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See why do you have to sit there and try and start something and say that I am whining? The phone is that price on the website so it cant be but so rediculous. All I wanted when I called was someone that could help me out because the website wasnt working. I asked the rep if there was some sort of intranet site that you guys use that could have the same pricing and she told me no. If I were a manager (which I have been in a call center before so dont even try and knock my credibility) I would have done everything in my power to try and accomodate the customer because if it wasnt for customers you guys wouldnt have jobs. I have made exceptions to people who are trying to make a purchase and something isnt working right like I have gotten from...
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We can't offer or match online pricing 😢 It's the bane of working in a store. I'm usually quite happy when it doesn't work for somebody because they'll have to get it in store instead. I do know the T637 is offered for $19.99 in store, but that's after rebate. You might have more luck going in to a store in the area you'd like to get your service at. The phone would be $89.99 up front, but at least the pricing will match after the MIR. If they claim not to have a rebate, I'll email you the PDF.
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Thanks for being helpful ralph, but unfortunately I wanted to save that $70 and use it for Christmas shopping because I know the rebate wont come back anytime soon. The only reason I wanted the phone was because it was a fully functional $19.99 bluetooth phone. (I like the bar style too). I have the Moto v710 thru Verizon but the way Customer Service is going and the other snotty people who responded to my post Ill just stay with Verizon. I was just looking for a change. Change is good every once in a while 😁 ...but thanks again Ralph.
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you aren't terrible, you are merely egocentric and possibly deluded.the rep CAN'T MATCH THE WEB PRICE.nor can the supervisor, nor can his supervisor, nor can anyone up to and including the vice president of cingular. At this time the policy is web prices are exclusive to the website and asking a rep to ignore policy is asking them to face disciplinary action up to and including termination. If I sounded harsh it is because what you are wanting could potentially get a rep fired and then they are unable to pay rent or feed their children.
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I wasnt necessarily asking her to do all of that. I asked her what I could do since the promo ended tomorrow and the web cust service isnt open until Monday. I have been a manager before in a CS enviroment and I have made exceptions. Thats what manager are for. Simply telling me "theres nothing that can be done" is not good enough to tell a customer esecially when they are trying to give you their money and a 2 year contract.
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it isn't the rep or the supervisor, its the company. There simply isn't much wiggle room in customer service. If you were a business customer there might be something to be done, but even then, Idon't know how much discretion care reps or supervisors have with cingular. It seems to be the cing thing to promote a consistent customer service experience by limiting the ammount of discretionary credit that any one has.
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That WRONG. There is a sales department that can match webprices if there is a problem with the web. I've done it before i've talked to multiple reps in that department and they have all said there is no problem as long as the customer is trying online and unable for one reason or another.
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Unfortunatly we still have the problem of Cingular doesn't offer service in your area. Cingular uses Suncom and T-mobile towers in that area but will not sell you a phone if you live in that area because it would cost us too much in roaming charges to give you that service as we don't have towers.
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Yeah, the DEPT is called the E-STORE... they are the SAME PEOPLE WHO PROCESS ORDERS FOR THE WEB. 🙄
Web prices are NOT to be MATCHED by ANYONE ELSE. If YOU or any of your fellow co-workers are matching online prices, you are putting your job in jeopardy.
Web prices are NOT to be MATCHED by ANYONE ELSE. If YOU or any of your fellow co-workers are matching online prices, you are putting your job in jeopardy.
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most call centers you call arent even real company you want..its a company that works for the company u want to call..so they dont have the power or software to just waive prices or change them managers cant either and ive found most of the managers in call centers ive been in have been off the phone for so long.. honestly customers scare them. 👀 sometimes the rep knows more the managers.. sorry you got upset over this matter had you called the number at the bottom of the cingular.com screen (888-333-6651) you may actually get ahold of someone who can match online prices..then all you have to do is worry about a port..which isnt always easy..
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He is posting to get some constructive criticism, not to hear your sh%t. Let someone who can help him post.
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ok Cain if you say so... you seem to have some sense. But the other is ALWAYS so negative. And I came in in the middle of the post and had to backtrack to the beginning.
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I concur...
However, I would say 90% of Cingular's customer service reps don't have any idea what they're talking about. And when I say that to the 10% good ones I get a chance to talk to, they give me the excuses of how most of them are new, that's why they don't know too much.
However, I would say 90% of Cingular's customer service reps don't have any idea what they're talking about. And when I say that to the 10% good ones I get a chance to talk to, they give me the excuses of how most of them are new, that's why they don't know too much.
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No, he's not posting to "bash" Cingular, he's posting because some lame rep didn't do their job to explain things properly, and a Manager who did not want to take responsibility to handle the call. If they had, then he probably would have not posted at all and the thread would not exist.
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I have gotten over it. What I can't get over is a bad excuse for terrible customer service. When you Cain get angry or upset over something, and voice your opinion over it, are you always "bashing"? Isn't that being kinda "hypocritical"? Getting back to customer service, I don't give a tinker's-damn how many times you've had to deal with customer like that in the past, what matters is how you deal with the present one that's in front of you. They are not concerned with how many times you've dealt with it in the past. The rep and manager failed.
Chris
Chris
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But Cain you have to admit that there are those reps who are just there to draw a check and could care less about the customer. Or maybe they had just gotten a bad call. Be it what it may, give him the benefit of the doubt.
Now, normally you are the sensible one.
Now, normally you are the sensible one.
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sure.. there are bad apples in every bunch... that's not the point.
The point is that he is bashing Cingular without knowing the facts... it IS true that if someone else had answered the phone, then they would have been able to provide the correct info. But it's also true that the customer could have avoided the whole problem if he had taken the advise of the website... when you type in his zipcode it says that there is no service in that area. then the guy was trying to get a 100.00 phone for 19.99 which Im not aware that the phone was EVER that price, but I'll give him the benefit. Then he said he was "pissed" because he asked to speak to a manager and when the rep tried to get one, the manager told the rep to tell the customer that this ...
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The point is that he is bashing Cingular without knowing the facts... it IS true that if someone else had answered the phone, then they would have been able to provide the correct info. But it's also true that the customer could have avoided the whole problem if he had taken the advise of the website... when you type in his zipcode it says that there is no service in that area. then the guy was trying to get a 100.00 phone for 19.99 which Im not aware that the phone was EVER that price, but I'll give him the benefit. Then he said he was "pissed" because he asked to speak to a manager and when the rep tried to get one, the manager told the rep to tell the customer that this ...
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Your right Cain...good point. But even if the Manager couldn't have said anything different, sometimes all it takes is another voice...explaining it in a different way. 🙂
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Im not the type to come to this website and tell lies Cain...Cmon now. And yes the phone SE T637 was $19.99 all weekend with a 2 year contract and I have actually seen it before at that price online.
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actually, that phone is online for that price right now. if you re read the post, it said i'd give you the benefit of the doubt on that claim. but at the same time, you have to understand that if we matched the price of every "claimed" price on the website, cingular would get screwed. i understand your frustration about getting the wrong info tho.
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chris there is 2vthings you are missing
1)this is the idiot who started this whole thread in the first place
"I live in Virginia Area code 24501. I know I cant get a local number here but you guys have roaming agreements (prob with Tmobile) and so there is service here. But its just rediculous that I was told there was nothing that could be done."
If that statement does not say Farud, nothing does and the second thing you may have missed is
He is not a customer with cingular- a manager and or a Supervisor has enough work to do in their job plus taking some calls from "actual customers' if he is not a customer-they don't have to take their call, if they did they would have to just about anyone's call from any carrier if they want ...
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1)this is the idiot who started this whole thread in the first place
"I live in Virginia Area code 24501. I know I cant get a local number here but you guys have roaming agreements (prob with Tmobile) and so there is service here. But its just rediculous that I was told there was nothing that could be done."
If that statement does not say Farud, nothing does and the second thing you may have missed is
He is not a customer with cingular- a manager and or a Supervisor has enough work to do in their job plus taking some calls from "actual customers' if he is not a customer-they don't have to take their call, if they did they would have to just about anyone's call from any carrier if they want ...
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Thanks Agent Debit for explaining it to me. But what about future or possible future customer's? Doesn't that matter to a certain degree too?
😕 🙂
😕 🙂
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That's what stores and telesales are for. They can ask any of us questions, and even speak with a manager if they want to. Customer Service isn't there to bring in new customers, that's all up to sales.
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Thanks Ralph! 😁 But isn't that where he would have been directed to if he wasn't an existing customer? 😕
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Chrisyou are issing the point , we work in "CUSTOMER SERVICE", not "FUTURE CUSTOMER OR POTENTIAL ORFORMER CUSTOER SERVICE" you know that the job can be hard on days where customers are pissed because they have high bills, questions over the merger, questions about migration, not happy over not geting a free motorola phone.
We have to focus are job on our customers,If you have a 'potential" customer i refer him to telesales or the retail store, because thatstheir job, we don't deal with aquisition offers, or business aquistion offers.
I used to work in Resolutions and we used to get calls escalated because 'potential' customers couldn't get the aquistion offers told to them from the rep or why they can't havea service or even why their ...
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We have to focus are job on our customers,If you have a 'potential" customer i refer him to telesales or the retail store, because thatstheir job, we don't deal with aquisition offers, or business aquistion offers.
I used to work in Resolutions and we used to get calls escalated because 'potential' customers couldn't get the aquistion offers told to them from the rep or why they can't havea service or even why their ...
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Well since you guys are still arguing over what I started I may as well try to tie up some loose ends. I actually was transferred to telesales and thats who I was speaking to. I got mislead by the map because it said I had Cingular service here but there were just no stores so I ass/u/me/d that I could use Cingular service here and just not have a local number LIKE I CAN WITH VERIZON. When their website was messing up I called 866-CINGULAR to see if there was a way that I could take advantage of that promotion because the internet was messing up. I knew that this process may involve some escalations so I asked to speak to a manager not to yell at them or anything but just to ask because the original rep was fumbling around on her computer an...
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but butthead you are not a CUSTOMER OF CINGULAR-OUR CUSTOMER SERVICE IS FOR OUR CUSTOMERS,YOU CALL THE CABLE COMPANY TO FIND OUT WHY YOU CAN'T GET A SATELITE SIGNAL- 😈 😈
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Agent Debit...
Didn't you read a word of what Untouchable said? He stated that he WAS transferred to TeleSales, and they were the ones messing up! NOT regular customer service!! This is the problem with so many customer service reps, they do not get all the facts, and they don't LISTEN!! I've appreciated your comment's and straightening out a few things today. But calling someone a "Butthead" and then saying that "he's not a customer of customer service"...well, I think he realizes that! Especially since he was talking to Telesales!
Didn't you read a word of what Untouchable said? He stated that he WAS transferred to TeleSales, and they were the ones messing up! NOT regular customer service!! This is the problem with so many customer service reps, they do not get all the facts, and they don't LISTEN!! I've appreciated your comment's and straightening out a few things today. But calling someone a "Butthead" and then saying that "he's not a customer of customer service"...well, I think he realizes that! Especially since he was talking to Telesales!
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I think that's the main reason for the problem... he should have been speaking to E-Store to MATCH ONLINE PRICES IN THE FIRST PLACE. The telesales rep could do nothing and their manager could do nothing because they sell phones at one price point and cannot match online pricing. The rep should have transferred him to E-Store but other than that he was given correct info.
Oh and to your earlier point about me being a hypocrite...
Please, by all means, find the posts where I was "bashing". In every case you'll find my "bashing" is in response to someone bashing me, my company, or GSM. I am particularly harsh on UNINFORMED people who make claims that are just ridiculous. I rarely "start" bashes... I usually finish them.
Oh and to your earlier point about me being a hypocrite...
Please, by all means, find the posts where I was "bashing". In every case you'll find my "bashing" is in response to someone bashing me, my company, or GSM. I am particularly harsh on UNINFORMED people who make claims that are just ridiculous. I rarely "start" bashes... I usually finish them.
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Well since at the moment I cannot substantiate that, I withdraw my comment about being a hypocrite and offer my apologies!! 🙂
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Thank you Cain...For once on this debate we are on the same page. I was looking for someone like in the EStore or whatever to help me. I knew there had to be some sort of department that could have helped me out. But they told me there was nothing that could be done.
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Yeah... that's the one area we screwed up on for you. You should have been transferred to Estore. Once again, my apologies for their screw up.
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customer service reps are absolutely retarded!!
i asked him when the v3i will be available. he never heard of it. so i said the razr with itunes. he said the only phones that have itunes are the slvr and the lg cu500. i told him that the lg cu500 does not hav itunes and that it has an ordinary music player. he said no, it does hav itunes. what a freakin retard. 🤣 i guess anybody can work at cingular nowadays. 🙄
i asked him when the v3i will be available. he never heard of it. so i said the razr with itunes. he said the only phones that have itunes are the slvr and the lg cu500. i told him that the lg cu500 does not hav itunes and that it has an ordinary music player. he said no, it does hav itunes. what a freakin retard. 🤣 i guess anybody can work at cingular nowadays. 🙄
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oh yah, he also said that the lg cu500 only works in 3g networks. and that purchasing it in a non 3g market would render it useless. i told him the phone works everywhere but that only 3g speeds work in 3g networks.
why would the phone work only in 3g networks? that would render the phone completely useless in like 98 percent of america. geeez
why would the phone work only in 3g networks? that would render the phone completely useless in like 98 percent of america. geeez
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What possibly made you want to bump a thread that is almost 2 years old?
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i know how much people hate it when there many threads that are similar. i simply used the search function and wrote in my response.
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I got a cs rep that was pretty funny also. When I told him cingular doesn't have any phones higher than 1 mp he said 'In fact we do, we have one that has a 1.3 mp camera'. 🤣 🤣
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generally, cameras (especially on cell phones) that are designated as 1 Mp are actually 1.3 Mp. this is very common.
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No, how bout we break it down for you this way. 1mp, 2mp, 3mp, 4......5 potato, 6 potato, 7 potato, more.......Cingular's current phone lineup actually sucks 🙂
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🙂 I was just being anal about how people label things. If I have to say $49.99 instead of $50, they can sure as heck say 1.3 or 1.2
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ralph_on_me said:
1.3 is greater than 1.0
Or has math changed since I was in kindergarten?
If someone has a 7.2mp camera that person would tell people they have a 7mp camera, unless they are a nerd. Cingular is lame if they consider a 1.3mp camera to be such a big difference from 1mp. Most people round off the mp & in this case it would be 1mp. Not sure where you went to kindergarten but that is basic math. Which is my point. Try not to read to much into this.
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ralph_on_me said:
🙂 I was just being anal about how people label things. If I have to say $49.99 instead of $50, they can sure as heck say 1.3 or 1.2
I am such a nerd which quotes exact numbers. You might guffaw at this now, but many people appreciate precision and care from their servicemen. It's always better to know an exact amount than an estimate.
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Umm no but I call the cable company if I do want service. They dont turn me away when I ask to have service do they?
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THEY DO IF THEY PROVIDE SERVICE THERE,THATS WHY CAN'T HAVE A LOCAL # AND GET OVER IT,STAY WITH VZW, YOU AIN'T WANTED,JUST CREDIT JUNKIE, WHICH WE DON'T NEED!!!!
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no, he was pissed because couldn't get what he wanted, the magic words 'I-wanna-talk-to-your-supervisor' didn't work. It won't. Welcome to cingular. If you don't like it, the door is that way.
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I tell it to every customer that wants me to ignore policy as far as they are concerned because they are special, and then they either decide to abide by the terms and conditions of service or they go away.
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I know it sucks but you have to look at each method of purchasing phones as an individual store. On-line prices can't be matched at a store and over the phone sales have their own deals. I'm not sure how other carriers work but that's how it is with Cingular. I work for an agent in West Texas for Cingular and we have to put up with that a lot. Most of the time your best option is to go to a store after researching what is offered and getting the deal that works for you. I even think buying at the one year price is the best option because you're going to pay for the phone no matter what.
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Did you know that there is always a customer who says some carrier has horrible service. Doesn't matter who the comapany is.
We've heard it all before.
Our sales dept wil not honor the online prices. Ever. Get over it.
We've heard it all before.
Our sales dept wil not honor the online prices. Ever. Get over it.
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Woah now...I didnt know there was nothing that could be done about that. Thats why I called.
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I had a similar situation lastnight. I was trying to migrate from Blue to Orange, and get the T637 and V180. I was on the line for 55 minutes. Thankfully I did not get bounced around and the rep was very helpful 🙂 , but in the end I did not migrate 🙄 . I was told the Nation 450 Family talk plan did not have rollover, yet it shows this on the website which I had the rep go to and see. She also said the online price of the 2 phones were not in the migration system. This I could understand partially. I tried migrating online and it would not allow me too...all the while I'm on the phone waiting the wait message is telling me to go online and it will be quicker hah! 🤣 . I'd love to do it online, it would have been much easier. ...
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sorry about the migration problem, but as for the 450 not havin Rollover, THAT'S A LOAD OF CRAP!! The 450 plan is where rollover starts. I'm glad ya got a nice rep, but I think she either needed to bone up, or they need to update the systems.
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😕 oops, I forgot to add. The rep went online and looked to see that the 450 did have rollover and did tell me that her supervisor could override that in the system, but the phone prices they could not override. 😢 I wish every customer service rep I deal with was as nice as her...Beth was her name I think. I deal daily with reps that don't have a clue, even in the company I work for. I was great to have one that was helpful.
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The nation 450 does so totally include rollover. i don't know what she was smoking. the Region 400 doesn't however.
Geez. Some people need to be re-trained.
Geez. Some people need to be re-trained.
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it does work with the reps ,and those phones are available ,if you got a number to reach you at i can assist youwith migration if you want!!!
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