Customer Care and Warranty reps
I have a question, why when I call customer care for customer that is right in front of me, verified and all, that some of you still wont help me fix the customer issue and make me send them to a cor location? And another question, when a customer comes in and needs to do a warranty exchange, why is it that my information is not enough and my checking of the phone is not enough that I have to send the customer to a cor location out of their way. I'm not an idiot, I have been in this industry for a couple of years, I know what to look for. I'm not saying that all of you are doing this but its totally and completely frustrating and it also completely pisses customers off. 👿
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Which is unfortunate, I get people in my store all the time bitching about how the COR employees where complete jerks and will never go back there and then I have to send them back there for a stupid cs or warranty issue
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great, they are going to tell us that we will pretty much not see customers for the next 6 months till people realize who we are.
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im from warranty, sorry about that...well its basically to prevent fraud, since you are not direct employees, we cannot locate you on our database, thus we would consider you as a regular customer...we need to verify the account still with the account holder....and another thing, a lot of fraud customers call in pretending they are agents, if well take your word for it then there would be a lot of fraud cases for sure...
and you are right with the cor agents, they are jerks and biathches....as much as possible i dont want to deal with them but if a process requires an authorized employee, then i still need to direct customers to a cor location....anyways i think indirects are better, they do everything for us, so less work for us...lol ill...
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and you are right with the cor agents, they are jerks and biathches....as much as possible i dont want to deal with them but if a process requires an authorized employee, then i still need to direct customers to a cor location....anyways i think indirects are better, they do everything for us, so less work for us...lol ill...
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The thing is they give us Agent codes and passwords, and we change the passwords regularly. Those are no different than a CUID.
I also hate it when a rep refuses to give their CUID when they're required to if an agent asks for it.
I also hate it when a rep refuses to give their CUID when they're required to if an agent asks for it.
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with the warranty department, to any person-be it an agent or a customer: no.... 🙂try getting it from a warranty agent.... you'll see 🙂
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Oh, I get that lip all the time. No worries. I pull their agent code from the notes and report them though.
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