Warrenty Agent
( Diff make and model exchange , upgraded models at no extra charge, warranty handset charge list, etc etc)
Remember I am one of you, I just work for them!
( No Flames )
It was on the same memo that said home chargers would be covered too... I still have customers who call in and are told they're not.
Before, XBM only covered the unit and they had to replace the charger and battery at the place of purchase. Now they do exchange those through XBM, yet sadly most of the reps I've talked to about it are clueless that they now have this as a part of their job description.
That memo is confusing :p
i have a question i got a memo that said all warranty exchanges would start coming with batteries and backs but it never started happening. do you know what happen to that?
"
Nope sorry I do not know about that memo, I can verify that we do not ship back covers and batterys with warranty exchanges though. Batterys and other accessories are covered under the Accessories Exchange department
As af May 15th 2007 all in-box items are covered by XBM.
The Warranty Exchange (XBM) program has been modified to include in-box accessories such as batteries and home chargers. In-box accessories have been handled inconsistently in the past and the customer experience needs to be improved. This new update to the program will improve the customer experience and dramatically reduce the cost of the Warranty Exchange program.
Sorry brudda! ( I try again tomorrow )
Ive had to give customer's free upgrades due to that fact. Like they had a lg cg225 and oops were out of those, how about a samsung sync?
(btw, trying to cheat the system will only get you laughed at, we can always tell between legitimate exchange reasons and false ones, and even worse i know some agents that will flag your account if you try and pull a fast one.)
atatprob said:
Correction, csp is wrong. XBM handles ONLY handset replacements. Our Accessory Warrenty Department can handle replacing most in-box accessories(house charger, battery, some wired earbuds). Tho you cant call Accessory XBM directly, there is only an internal number used by XBM.
On that, so the customer calls XBM and you transfer them to that department of XBM? That doesn't sound like CSP is wrong. The customer st...
(continues)
This boggles my mind!
Accessory Exchange Agents= XBM Agents = True
( Most accessory agents are actually linked to Escalations 😡 )
atatprob said:
(btw, trying to cheat the system will only get you laughed at, we can always tell between legitimate exchange reasons and false ones, and even worse i know some agents that will flag your account if you try and pull a fast one.)
You ain't lying, brotha!!
Cu: No I said It was White! I said White!
Me: Ma'am I clearly heard you say red, you actually said it was red twice.
Cu: Your wrong. I said white.
Me: (Mute button=on) Dumb Fkkkn beech is trying to lie to me! We'll see who's cheatin who when you receive a fatty oow fee! bwahaha