If I hear this again I'll scream
Sorry to complain but I have had too much crap thrown at me today. Here's my list:
1. I don't care how long you have been a customer. You have to pay for a phone. If you don't pay then you get whatever phone is free. We do not owe you anything. I have had a Honda Accord for 3 years and I cannot get a free one because I've been their customer.
2. Don't buy an accessory at WalMart and complain that it doesn't work. Take it back to Wally World. Lady wanted me to give her a free car charger because she has an AT&T phone but buys all her accessories at Wally World because "they are cheaper there". No kidding. How's that charger doing?
3.Don't threaten me with leaving to Verizon, TMobile, Sprint, Nextel. The grass is never gree...
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1. I don't care how long you have been a customer. You have to pay for a phone. If you don't pay then you get whatever phone is free. We do not owe you anything. I have had a Honda Accord for 3 years and I cannot get a free one because I've been their customer.
2. Don't buy an accessory at WalMart and complain that it doesn't work. Take it back to Wally World. Lady wanted me to give her a free car charger because she has an AT&T phone but buys all her accessories at Wally World because "they are cheaper there". No kidding. How's that charger doing?
3.Don't threaten me with leaving to Verizon, TMobile, Sprint, Nextel. The grass is never gree...
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Ya dude, I hate it when customers come in with a busted all to h*ll phone and get pissed at me when I can't replace their phone because they have not had it for a year AND DENIED the insurance. Its not my fault you broke your phone and you supposedly "don't know how" you broke your phone. And I hate it even worse when the sit there and argue with me about how verizon or sprint would give them a new phone for free if they broke their phone.........seriously..........they wont.
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Or they come in and ask if I can fix it or if they can buy one of our donated-to-a-women's-shelter-phones. I also like it when they slam the phone on my desk. No wonder it's broken. Or they buy a phone out right and won't get a extended warranty.
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If i may ask can you just sell them a prepaid phone? That way they just insert the sim and only have to pay 20 to 30 dollars for the phone.
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seriously if your phone breaks , Verizon does everything they can to replace it with something for the customer with NO out of pocket expense.....now if you drop it in water, then your just screwed all the way around, but if you are having problems manufacturer end, then we go that extra step.
thats why we are #1 and you are not.
plus this kind of stuff is everyday in all fields, stop crying like little turds and just do your job.
thats why we are #1 and you are not.
plus this kind of stuff is everyday in all fields, stop crying like little turds and just do your job.
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ACTUALLY at&t does go way beyond if someone phone breaks we WILL try and fix it for them, and even if it DROPS in water we will try and fix it for them. We try and do everything we can for our customers. So dont tell us to do our jobs, we are.
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bwag717 said:
2. Don't buy an accessory at WalMart and complain that it doesn't work. Take it back to Wally World. Lady wanted me to give her a free car charger because she has an AT&T phone but buys all her accessories at Wally World because "they are cheaper there". No kidding. How's that charger doing?
I had one of those today. She realized a few minutes in that she was being foolish and bought a charger from me. I got lucky.
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6. Me: If you add unlimited texting to your plan you will save $200 off your bill that goes to texting overages.
Them: No, that will make my bill too high.
Me: No, it will save you $200 by paying $20.
Them: But then I'll be paying $20 more a month. I can't afford that.
Same thing with us at Verizon. I've had this exact conversation several times and minor variances of this conversation hundreds of times.
ME:"....But sir, the past 7 months you have had at least 50 dollars in texting overages, you really should add a plan and save all that money....."
CUSTOMER as you physically see the information going in one ear and out the other:
"....yeah but no I don't want my bill to be too high"
ME in my head:"Please leave befo...
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Them: No, that will make my bill too high.
Me: No, it will save you $200 by paying $20.
Them: But then I'll be paying $20 more a month. I can't afford that.
Same thing with us at Verizon. I've had this exact conversation several times and minor variances of this conversation hundreds of times.
ME:"....But sir, the past 7 months you have had at least 50 dollars in texting overages, you really should add a plan and save all that money....."
CUSTOMER as you physically see the information going in one ear and out the other:
"....yeah but no I don't want my bill to be too high"
ME in my head:"Please leave befo...
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That's the worst one I hear on a daily basis. I really love it when a guy comes in with a broken car charger and wants to return it. With no receipt and no packaging. Then he wants cash return. "Sir, we don't give cash return 3 months after purchase. There is a 30 day return policy on all phones and accessories, plus you don't have a receipt." We do not test drive chargers, belt clips, or data cables. I am so glad that our stores charge restocking fees on all "test driven" accessories. I wish we couldn't return data cables at all. Another day starts in just a few hours.
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THANK YOU! Someone had to say it... this sh*t is ridiculous... I get people in all the time complaining that the accessories are much cheaper and WalMart and that they've been a customer for X amount of years and pay $X a month and they deserve twenty free phones and a $500 gift card. I don't care. You're not paying ME monthly. And I don't want to hear it when you're 6 months into a contract and you have water damage and didn't get the insurance. It's not my fault you didn't think you'd need it and YOU dropped it into the pool. AT&T/Cingular would lose millions of dollars if they let you buy a new phone at a discounted rate whenever you felt like it. Suck it up. 👿
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...and get this... a woman HIT ME IN THE FACE on Tuesday because I couldn't pull up her account. She resorted to violence and saying, "STUPID!" and "F*CK YOU!" because she went ahead and cancelled her plan before returning equipment, had no receipt or contract and couldn't tell me when she purchased the phone. God I love my job
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Things haven't got that bad at our store, but we have had the fun of doing a 4 line port w/ no deposit and when we get to the last line they add a $400 deposit. The lady slammed her new RAZR on the desk and stormed out. Broken phone and now we have to do a 3 line no-install. Complete crap.
I still would have called the police when she hit you. Regardless of why you couldn't do what she wanted, there is no need to get physical.
I still would have called the police when she hit you. Regardless of why you couldn't do what she wanted, there is no need to get physical.
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That's assult. I would have reported her to the cops. Think about what she would do to a kid who pissed her off.
What a wench.
What a wench.
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my personal fav...
"I'd like unlimited texting for 5 dollars more"
Now this is partially our signs fault. That damn sign is so misleading...
"I'd like unlimited texting for 5 dollars more"
Now this is partially our signs fault. That damn sign is so misleading...
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JUst tell the customers to go to Ebay if they have no insurance and buy a phone on the cheap to get them by. I now have a backup and I have no insurance on my new phone. HA! To the hell with texting also, I block all texting. HA! I also have a sporty beltclip so my new phone wont nose dive in the toilet. HA!
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Yea but that would help out the customer too much! Any sales rep isnt gonna tell the customer to buy the phone cheaper elsewhere if they can score a sell.
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I'm sorry. "Sporty" and "Belt Clip" should never belong in the same sentence. And whatever happened to PUTTING THE PHONE IN A POCKET AND NOT PUTTING ANYTHING ELSE INTO THAT POCKET!?
Puh LEEZE.
Puh LEEZE.
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Hahahhahahaa. Life of a cell phone customer rep. This is good stuff. I love hearing these stories. HONESTLY, please write more stories.
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Customer comes in to the store today and her phone isn't working. We open the open the phone(v180) and the screen is cracked and some buttons aren't there. She claims that she hasn't done anything to it. We check her account and she's supposed to have a RAZR on her line. She explains that she keeps her phone in her back pocket so she know where it is. We suggest that she not keep her phone in her back pocket because she is crushing the phone(she is not a pixie). She gets pissed because it's our fault that she has now crushed two phones.
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When you get the line "But you don't understand, I've been a Cingular Customer for X amount of years," you know the customer is going to be a hassle. Customers think that the world owes them. I see it all the time. "I don't NEED insurance, I'm careful with my phone." I see them months later pissed and the first thing I ask when they come in with their broken phone is "Do you HAVE insurance?" HALF of the time they say "I don't know, you can tell(when I haven't even told you my phone number)" or "OH sure I do(but I hope you can't tell that I don't so you'll GIVE me a phone)." THen some of them buy a new phone outright only to NOT get insurance then either. It's like saying that you LIKE paying more than you have to.
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I love it when they argue that if they have been with us for 5 years that we should trust them enough to just give them a phone without contract. I always counter with, well if you are planning on staying why not just sign the contract? One guy said, its a matter of principal to which I responded, exactly my point.
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Someone told some people that if you bitch and yell enough that you can get what you want. That is the problem that I run into the most. I really don't care that you have spent 5 years worth of money on a company that you must think has good service when you could have gone elsewhere. If a VZ,T Mobile, Sprint, or Nextel rep will tell you, the rules are the same everywhere. You want a new phone you pay full price or add 2 years.
As an aside, every rep for AT&T should take the time to offer and explain the insurance. This drives me crazy when the customer doesn't know that they have to call in and get a phone through the mail. I know that the customer is usually playing with their new phone when you are explaining the insurance but PLEA...
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As an aside, every rep for AT&T should take the time to offer and explain the insurance. This drives me crazy when the customer doesn't know that they have to call in and get a phone through the mail. I know that the customer is usually playing with their new phone when you are explaining the insurance but PLEA...
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I really get a kick out of all these threads where Cingular/AT&T employees do nothing but bitch about how stupid the general public is. Then you wonder why people come in to your stores with an attitude. It's because many of us have read these threads and we know how you feel about us. We know that many of you hate your job and the only entertainment you have is talking about how idiotic we were as soon as we leave.
What you need to realize it that many of us do not know a tenth as much as you do about phones, plans, and services. We're not supposed to. That's your job. If you came to my office, I wouldn't try to make you feel like a moron for not knowing how to do what I do every day. The bottom line: I know most of this is just blow...
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What you need to realize it that many of us do not know a tenth as much as you do about phones, plans, and services. We're not supposed to. That's your job. If you came to my office, I wouldn't try to make you feel like a moron for not knowing how to do what I do every day. The bottom line: I know most of this is just blow...
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I think what they are ticked about is the general lack of common sense that the general public demonstrates.
Also how people have the sense of entitlement.
Also how people have the sense of entitlement.
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Agreed. Notice most of the threads are about blatant stupidity, not a lack of techie knowledge. Any Joe off the street should know that he can't pay a VZW bill at an ATT store for instance. If they try we will make fun of them.
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As a long time customer I find these threads very interesting. Remember there are usually two sides to every story and I think Matt is explaining part of the customer side.
The feeling of entitlement you talk about comes from practices that ATT/Cingular and other carriers started. Discounted or free phones are things that customers learned to expect, they didn't just dream them up.
I'm also hearing the "they don't buy insurance" gripe. Lets remember that in AT&T's case there are many models that insurance isn't offered when they first come out. My last three phones are examples (Razr 3XX, Samsung Sync, and the original Razr).
While I understand most you are blowing off steam it does come across as very one sided. I see both si...
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The feeling of entitlement you talk about comes from practices that ATT/Cingular and other carriers started. Discounted or free phones are things that customers learned to expect, they didn't just dream them up.
I'm also hearing the "they don't buy insurance" gripe. Lets remember that in AT&T's case there are many models that insurance isn't offered when they first come out. My last three phones are examples (Razr 3XX, Samsung Sync, and the original Razr).
While I understand most you are blowing off steam it does come across as very one sided. I see both si...
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As for the insurance, with the new insurance policies this problem no longer exists with the exception of high end data phones. They are now providing insurance on higher end phones and offering it within 30 days of release. It was a problem in the past though.
I think our defence here is that we do not make fun of people for being technologically challenged. Most of us know that it is this that keeps us employed. We take issue with customers who lie, and try to cheat the system. If you water damage your phone, don't try to act innocent. It's a lack of common sense, not a lack of knowledge that we make fun of.
I think our defence here is that we do not make fun of people for being technologically challenged. Most of us know that it is this that keeps us employed. We take issue with customers who lie, and try to cheat the system. If you water damage your phone, don't try to act innocent. It's a lack of common sense, not a lack of knowledge that we make fun of.
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I started this thread not to call customers idiots but to vent. If you would sit in one of our stores and hear some of the stuff people come up with on a daily basis, it's amazing. I couldn't even come up with some of the problems myself. Yes, ATT, VZ, and the rest let everyone think that phones are free or 29.99 and never told them the real price, but that doesn't change the attitude that you get from customers who don't listen or try to fight the system. You sound like a smart consumer and realize that these companies have rules, but some try to circumvent these rules or try to steal service. It is good to post these threads to keep me sane just like you do when you get home from a hard day at your job and you complain to your wife/par...
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bwag717 said:...
I started this thread not to call customers idiots but to vent. If you would sit in one of our stores and hear some of the stuff people come up with on a daily basis, it's amazing. I couldn't even come up with some of the problems myself. Yes, ATT, VZ, and the rest let everyone think that phones are free or 29.99 and never told them the real price, but that doesn't change the attitude that you get from customers who don't listen or try to fight the system. You sound like a smart consumer and realize that these companies have rules, but some try to circumvent these rules or try to steal service. It is good to post these threads to keep me sane just like you do when you get home from a hard day at your job
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i understand where you're coming from, but its better to vent and b*tch here than be unprofessional and slam your stupidity in your face by laughing in front of you.
i agree with you that not all of us are techies, the least we can do is read the manual, ayt? you dont expect us to read it for you right??? 🤨
i agree with you that not all of us are techies, the least we can do is read the manual, ayt? you dont expect us to read it for you right??? 🤨
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par_slim said:
i understand where you're coming from, but its better to vent and b*tch here than be unprofessional and slam your stupidity in your face by laughing in front of you.
i agree with you that not all of us are techies, the least we can do is read the manual, ayt? you dont expect us to read it for you right??? 🤨
I was speaking in very general terms about the greater public. I personally do my homework. Usually by the time I go to a store for anything, I already know more about the product than the salesperson. It gets a little old, but eh.....You guys are doing the best you can I guess. 😉
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I understand your point Matt, but actually...I feel the other way around. I know more about phones than just about any rep in a store, and I am the one leaving thinking they are clueless. Yes they know way more about the services than me, but when it comes to the phone side, I always win.
😁
😁
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I always like reading Matt's posts because he makes good points in an intelligent manner. He's very right, in this case. Lots of customers do read phonescoop, and other sites like it. I know many reps recommend phonescoop as a research site for their customers. Hopefully, though, the customers who do read these posts will realize that it's just one person venting. We realize that the majority of customers arent idiots. It only sounds that way on here because the only stories that get posted are the horror stories. I think most of dont post the stories of the customers who come back and thank us for doing a great job, or for fixing a problem for them. Customers are how we get our money! We better treat them right!
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