fun day today
I tell ya this is fun not being able to help any customers.....no wonder customers get mad and frustrated with customer service.....Anyone that is a customer please be aware that aws systems are down at the moment
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yeah, we can't do anything.
every call: "try and give us a call back in a couple hours, out systems are 'updating' "
hah, riiight.
every call: "try and give us a call back in a couple hours, out systems are 'updating' "
hah, riiight.
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Not only that, the first people who received their new orange GSM phone to take advantage of rollover minutes are not able to activate them because the CSE department is nowhere to be found or connect to and once connected to that department their system is updating or no records of customer are found.
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the whole process is a complete mess this week. wonder how long til things work the way their supposed to...
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well we have a lot of "orange" GSM phones. You can check our website (which I bet is down. 🙄 ) or call our sales dept...
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i work for cingular and have heard nothing of this mysterious orange phone. where on the website is it?
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*thwacks* by "orange", they mean cingular. you know...orange and blue? geez.
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orange = old Cingular
blue = AT&T Wireless
So, when we talk about orange or blue phones, customers, plans, etc, we are differentiating between AT&T Wireless stuff and Old Cingular stuff.
blue = AT&T Wireless
So, when we talk about orange or blue phones, customers, plans, etc, we are differentiating between AT&T Wireless stuff and Old Cingular stuff.
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