i have to pay to upgrade??!!!
hello people
I have my cell phone with cingular or cellular one or now is called att since 1999!!! After that yr contract. I never had EVER since!!! So i have been with the company since 8 yrs!
I called about upgrading my phone, and i found out about upgrade fee???
why do i need to pay a upgrade fee??!! i have to pay to stay with the company to get a phone?!
why dont i just pay for the phone?!!!
Cell phone industury sucks in the USA!!
I dont know what's wrong with it but europe and asia market dominates us ten folds and company here doesn't care!!
I would never will or would i sigh a contract with COMPAN Y because of their rules!!!
I have my cell phone with cingular or cellular one or now is called att since 1999!!! After that yr contract. I never had EVER since!!! So i have been with the company since 8 yrs!
I called about upgrading my phone, and i found out about upgrade fee???
why do i need to pay a upgrade fee??!! i have to pay to stay with the company to get a phone?!
why dont i just pay for the phone?!!!
Cell phone industury sucks in the USA!!
I dont know what's wrong with it but europe and asia market dominates us ten folds and company here doesn't care!!
I would never will or would i sigh a contract with COMPAN Y because of their rules!!!
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In Europe the market is vendor driven where the handsets are run on GSM and are unlocked to be used on any provider, whereas here in the states the market is an amalgamation of technologies and is driven by the providers and the handsets are subsidized through the service.
If you want things to be like the Asian and European markers where you have the the ability to change your phone when you see fit or be able to switch to various providers at will then be prepared to kick out full retail price on the next phone you want to buy.
If you're not willing to pay the upgrade fee than don't upgrade your phone. No one is holding a piano over your head threatening to cut the string if you don't purchase a new phone.
If you want things to be like the Asian and European markers where you have the the ability to change your phone when you see fit or be able to switch to various providers at will then be prepared to kick out full retail price on the next phone you want to buy.
If you're not willing to pay the upgrade fee than don't upgrade your phone. No one is holding a piano over your head threatening to cut the string if you don't purchase a new phone.
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If he has had his phone since 1999 the piano scenario is very possible. a 1999 phone is probably TDMA and they will probably kick him off here soon. However, if you upgrade from TDMA your upgrade fee should be waived. So STFU and get over it.
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And... if I recall correctly, the 18.00 upgrade fee does not apply if one purchases at the no-commitment price. Meaning that if you do as the Europeans do and pay full price for the phone... no contract, no upgrade fee.
Which is what I'd do anyways, frankly. I've only ever once taken a contract on cell phone service, reluctantly, and for only one year.
Which is what I'd do anyways, frankly. I've only ever once taken a contract on cell phone service, reluctantly, and for only one year.
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like posted before....European Providers, for the most part charge customers full price for their phones. So that phone you got in 1999 back then was probably worth, 350.00 in europe and now is worth less than ****. If you do the upgrade your fee is charged to your bill anyway, and depending on the phone you choose (hell if you haven't had a phone since 99 you might want to get a flip with caller id to start) you might not even pay for the phone. Stop whining about it and do your upgrade.
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linkfeeney said:
hello people
I have my cell phone with cingular or cellular one or now is called att since 1999!!! After that yr contract. I never had EVER since!!! So i have been with the company since 8 yrs!
I called about upgrading my phone, and i found out about upgrade fee???
why do i need to pay a upgrade fee??!! i have to pay to stay with the company to get a phone?!
why dont i just pay for the phone?!!!
Cell phone industury sucks in the USA!!
I dont know what's wrong with it but europe and asia market dominates us ten folds and company here doesn't care!!
I would never will or would i sigh a contract with COMPAN Y because of their rules!!!
then purchase the phone at retail price an...
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Wait a tick... you mean I can't get a free phone with a waived upgrade fee on no contract?!? But I've been with you for 10 years!!!
Don't care.
Don't care.
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between my wife and I, we have upgraded our phone a few times... and yes they do add that fee in there. she called, complain and complain.. and its waived.
i did the same thing for my mom and dad at Sprint.. they gave my mother a phone that after 3 months, it stopped working.. so my dad decides to upgrade a new phone, and give his to my mom... of course they added the feee. i called (they dont speak english) and told them off... in the end, they waived the fee.
you just have to speak up.
Dude, maybe its time to move to t-mobile or something... there's always a way around this, just have to be calm and think.
i did the same thing for my mom and dad at Sprint.. they gave my mother a phone that after 3 months, it stopped working.. so my dad decides to upgrade a new phone, and give his to my mom... of course they added the feee. i called (they dont speak english) and told them off... in the end, they waived the fee.
you just have to speak up.
Dude, maybe its time to move to t-mobile or something... there's always a way around this, just have to be calm and think.
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johnlo said:
between my wife and I, we have upgraded our phone a few times... and yes they do add that fee in there. she called, complain and complain.. and its waived.
i did the same thing for my mom and dad at Sprint.. they gave my mother a phone that after 3 months, it stopped working.. so my dad decides to upgrade a new phone, and give his to my mom... of course they added the feee. i called (they dont speak english) and told them off... in the end, they waived the fee.
you just have to speak up.
Dude, maybe its time to move to t-mobile or something... there's always a way around this, just have to be calm and think.
Duede think again. Our new upgrade policies go into effect on ...
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when that day comes, i'll deal with it then. today isnt the 19th. 4 more days to complaint and get wat you wnat. HAHAHAHAHAH!! :-D i do thank you for pointing this out.
there's always way around the system. system is control by human.
there's always way around the system. system is control by human.
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johnlo said:
when that day comes, i'll deal with it then. today isnt the 19th. 4 more days to complaint and get wat you wnat. HAHAHAHAHAH!! :-D i do thank you for pointing this out.
there's always way around the system. system is control by human.
Thats why the new changes go into effect on Sunday, cuz the system is being modded so that it can't be overidden. Please do call in, as many times as you want.
We changed our policy on that as well. Every time a customers calls in over and over, it now knocks down their LTV score, LTV is the LifeTimeValue and the more you call the lower your score and well the lower it goes, the less we will do for you.
See we now have the ebst way to deal with...
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But wait ....
isn't the customer always right ........??????
Uhhhhh thats not the case anymore.....
its whining customers that mess it up for legit customers
this is why i hate cellular sales cause of what carlos mencia says "Stupid People"
isn't the customer always right ........??????
Uhhhhh thats not the case anymore.....
its whining customers that mess it up for legit customers
this is why i hate cellular sales cause of what carlos mencia says "Stupid People"
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thanks to customers like me? HAHAH.. if you know me, I dont like to call CS. I dont like to talk to them because everytime I do to make a small change, you ppl would do something else w/o my permission. I do everything online if i can.
yes ppl do abuse the system and those ppl should pay for it. at the same time, CS do help for the system to get abuse. maybe thats why your company is doing what they needs to do. Remember the system are control by Cingular.. so if you are working for them... you help with all these abuse and new changes.
yes ppl do abuse the system and those ppl should pay for it. at the same time, CS do help for the system to get abuse. maybe thats why your company is doing what they needs to do. Remember the system are control by Cingular.. so if you are working for them... you help with all these abuse and new changes.
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only reason i am here at cingular is cause i was a customer for so fricken long and was told the wrong thing numerous times and i just wanted to get it straight with customers
i prolly am the most consistent rep and strive to make sure i am RIGHT Everytime
i also talk customers out of the first phone they want because its never the right phone for them
i am the complete rep and have a wait most the time just for my expertise
so i do try to make sure the abuse is down to a min
and if i can't do something for a customer i always have a solution for the customer if they don't wanna go my or the AT&T route
i prolly am the most consistent rep and strive to make sure i am RIGHT Everytime
i also talk customers out of the first phone they want because its never the right phone for them
i am the complete rep and have a wait most the time just for my expertise
so i do try to make sure the abuse is down to a min
and if i can't do something for a customer i always have a solution for the customer if they don't wanna go my or the AT&T route
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:-) hard to find ppl like you. its all about making everyone happy in the end. only reason why i am on cingular network is because my wife gets 25% off because she works for the Board of Education in NY.. so i am under her account. and she has been using cingular since day one.. she's originally from Atlanta, so you know why she's using cingular. I was with Sprint for over 10 yrs.. and they are just as bad, if not worst. their upgrade plan is even more expensive then anywhere i have seen.
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if you guys want to PAY to get discount!!
Probably the craziest thing i ever heard! then go ahead!!
I rather pay for the phone and knowing I am not stuck in a contract!! Is even better!!!
Probably the craziest thing i ever heard! then go ahead!!
I rather pay for the phone and knowing I am not stuck in a contract!! Is even better!!!
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ok
let me break it down for the math challenge customers and people on here
if u buy phone a. at the $100 price and receive a $50 dollar rebate u really only paid $50 for the phone
Now if u did that price with a 2 year agreement u are NEVER STUCK it would just cost u $175 to break the contract.....
hence it will cost u $175 + $50 which equals $225.00
but what if the FULL PHONE PRICE IS $300
then by doing the contract didn't u just save $75???????
so for all u guys thinking u are making it better off out of contract thats fine but u could always get a better deal in contract and pay your way out of it later on
so be the smart shopper quit bitching about upgrades and contracts and do your pocket a favor DO THE CONTRACT ......
(continues)
let me break it down for the math challenge customers and people on here
if u buy phone a. at the $100 price and receive a $50 dollar rebate u really only paid $50 for the phone
Now if u did that price with a 2 year agreement u are NEVER STUCK it would just cost u $175 to break the contract.....
hence it will cost u $175 + $50 which equals $225.00
but what if the FULL PHONE PRICE IS $300
then by doing the contract didn't u just save $75???????
so for all u guys thinking u are making it better off out of contract thats fine but u could always get a better deal in contract and pay your way out of it later on
so be the smart shopper quit bitching about upgrades and contracts and do your pocket a favor DO THE CONTRACT ......
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That was tought to get through, I will give you a pass since you apparently are not from an English speaking country.
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obvious you are gullible and let the cell companies to boss you around like an uneducated hobo!
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Curious, since the activation fee according to representatives covers everything from rent, power costs, training costs, food costs, securing the phone number, equipment/tower maintenance, and etc; what does the upgrade fee cover?
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another way for them to gain profit and not pay us "the reps" for doing anything
its a stupid fee someone paid cause the companies threw it out there and no we ALL have to pay it ....
we should boycott
its a stupid fee someone paid cause the companies threw it out there and no we ALL have to pay it ....
we should boycott
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Oh and my shots too. I prefer Patron Platinum. I upgrade fee = one shot.
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I wish I could've seen you and Will working together. Moments like this would've had me rolling.
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Unfortunately we did not get to be together that often back then.
Now, when I open El Paso he is going down there to check out the stores. Hmmmm, Will and I at a Juarez strip club....
That will be trouble.
Now, when I open El Paso he is going down there to check out the stores. Hmmmm, Will and I at a Juarez strip club....
That will be trouble.
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captainplooky said:
Curious, since the activation fee according to representatives covers everything from rent, power costs, training costs, food costs, securing the phone number, equipment/tower maintenance, and etc; what does the upgrade fee cover?
it doesn't have to cover anything. it's a fee. just like if you transfer your electric from one house to another, there is a fee. fees are fees. why argue them.
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crackberry said:captainplooky said:
Curious, since the activation fee according to representatives covers everything from rent, power costs, training costs, food costs, securing the phone number, equipment/tower maintenance, and etc; what does the upgrade fee cover?
it doesn't have to cover anything. it's a fee. just like if you transfer your electric from one house to another, there is a fee. fees are fees. why argue them.
It doesn't have to but it does.It helps pays for just a couple of the following : the warehouse staff that receive, stack, inventory and get shipments ready to send off to customers.
It also helps the ability to give discounts provided through reba...
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So you mean to tell me that my theory of the upgrade fee funding the church of scientology was completely off base?
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digitmasher said:
So you mean to tell me that my theory of the upgrade fee funding the church of scientology was completely off base?
Please, if that was thr case, we'd have John Travolta and Tom Cruise doing commercials for us. 😈 🤣 😈
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averagejoe said:digitmasher said:
So you mean to tell me that my theory of the upgrade fee funding the church of scientology was completely off base?
Please, if that was thr case, we'd have John Travolta and Tom Cruise doing commercials for us. 😈 🤣 😈
If those two overrated media whores started appearing in ANY provider's commercials you might as well give me two tin cans and some string.
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digitmasher said:averagejoe said:digitmasher said:
So you mean to tell me that my theory of the upgrade fee funding the church of scientology was completely off base?
Please, if that was thr case, we'd have John Travolta and Tom Cruise doing commercials for us. 😈 🤣 😈
If those two overrated media whores started appearing in ANY provider's commercials you might as well give me two tin cans and some string.
that is what t-mobile is coming out with next mnth... they call it the "right there" phone and will retail for about $59.99 with a plan starting at $.99 a month for unlimited mins.
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Yea, go to Europe and look at all of the $400 phones. Then come pay us the $18 haha you suck fee.
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The American Wireless Industry's business model is much different from the European and the Asian models that is true. What would you rather do, spend a fortune on the phone and have most things be prepaid or would you rather have a 26.00 upgrade fee, get the phone real cheap and get more minutes for voice calls?
Our way of bundling is illegal in most of the world but it works for us.
Our way of bundling is illegal in most of the world but it works for us.
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What really gets me is that most of the people I see complain about the upgrade fee are the same ones carrying several bags from designer stores and have a large Starbucks coffee in their hand.
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Then go to Verizon. stop whinning. if you don't want to pay it..then don't !
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Sooooooo. You'd much rather pay $10-$30 more A MONTH for comparable service with verizon than pay a one time upgrade fee?
No, that isnt mind boggling at all....
No, that isnt mind boggling at all....
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I'd love to see an example of that, have you ever looked at Verizons plans? They are not all that different, but I'll wait for your example.
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Remind again how much earlier nights for VZW costs? and unlimited texting to all carriers?
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Yeah and how much does it cost to add Rollover minutes? And what is the process to get one of our badass GSM phones onto your sweet CDMA network?
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does no one realize that verizion does have an upgrade fee. At least in my market it does and it is $18.00.
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Verizon doesn't have an "upgrade" fee. What are you smoking? In fact, if you are a 39.99 or higher plan, you get additional money OFF! So you pay less!
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Hmm lets see... I can get a BB87XX from Verizon with tethering/unlimited data and unlimited in +5000 text with 450 minutes with VZW for 114 a month..or the same 87xx with Cingy for 134 a month.. You have funny math skills.. And VZW's high speed network is bigger than Cingy's 3G..hmm more for less? plus no upgrade fees? Wow.. sounds like real crappy deal for the consumer eh..
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we don't sell a 87XX we did sell a 8700c but now we sell an 8800
Do u have one there? yet
how bout an i phone ?
but besides the point
how many countries can u use your VZW 87Shit compared to ours ?????hmmmmmmmmmmm 1? is that all ?
ok then again
our 3g network has nothing to do with your black berry because there isn't one offered
our 3g is faster than your vcast anything
plus
we dont want u as a customer cause u are one of those i know it alls and i can see a better deal here kinda person
great
u just have no sense of smell when it comes to smelling bullshit even your own
oh and one other thing can u switch phones when u want on your network ?
hmmmmmmm
and u get more for less?
Do u have one there? yet
how bout an i phone ?
but besides the point
how many countries can u use your VZW 87Shit compared to ours ?????hmmmmmmmmmmm 1? is that all ?
ok then again
our 3g network has nothing to do with your black berry because there isn't one offered
our 3g is faster than your vcast anything
plus
we dont want u as a customer cause u are one of those i know it alls and i can see a better deal here kinda person
great
u just have no sense of smell when it comes to smelling bullshit even your own
oh and one other thing can u switch phones when u want on your network ?
hmmmmmmm
and u get more for less?
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you mean this?
http://www.cingular.com/cell-phone-service/cell-phon ... »
Wow Licor..
Lets see.. What if I am one of the 80% of the country that doesn't travel abroad? I guess GSM is moot for me..
Great point.. almost..
I'll just pick up the 8830 this month (cdma/gsm) blackberry and go wherever you can!
Your 3G network is about the same speed as VZWs EvDo network..
Oh your right.. Cingular doesn't offer a 3G Blackberry..
I can switch by calling CS and switching phone (I think)
I guess it's all in what you consider value I guess..( I was only pointing out an incorrect statement made by that other guy about pricing)
I personally wouldn't use VZW becau...
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http://www.cingular.com/cell-phone-service/cell-phon ... »
Wow Licor..
Lets see.. What if I am one of the 80% of the country that doesn't travel abroad? I guess GSM is moot for me..
Great point.. almost..
I'll just pick up the 8830 this month (cdma/gsm) blackberry and go wherever you can!
Your 3G network is about the same speed as VZWs EvDo network..
Oh your right.. Cingular doesn't offer a 3G Blackberry..
I can switch by calling CS and switching phone (I think)
I guess it's all in what you consider value I guess..( I was only pointing out an incorrect statement made by that other guy about pricing)
I personally wouldn't use VZW becau...
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Hmm... take a look at your local corp stores. They do now. The corp stores are charging a $20 upgrade fee now.
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Animosity_Reigns said:
😁 ....Only 1 time activation fee for new lines of service.
but they charge you to switch numbers from phone to phone. 🙄
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Correct me if I am wrong, but doesn't VZW also charge $1.99 a month for detailed billing?
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digitmasher said:
Correct me if I am wrong, but doesn't VZW also charge $1.99 a month for detailed billing?
i won't correct you becuase you are right.
also, correct me if i'm wrong, but that sweet little picture of the kid can just be bluetoothed to mom and dads verizon phone... right? or you have to pay verizon for the right to have that picture on there? 😉
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Or I can be like Verizon and not even have all the cool Blackberry and PDA Devices available
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crackberry said:Animosity_Reigns said:
but they charge you to switch numbers from phone to phone. 🙄
Wrong back up assistant is free now, quit posting you know nothing about verizon.
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He means an ESN change prick. And still, if I take a phone into a store and request my address book to be transferred from one phone to another they will charge me as well as charge me to switch from one phone to another in the first place.
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Wrong the don't charge for to do an ESN switch either, you need to quit posting too 🙄
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Interesting, I was charged $10 for an ESN change last week. If you're not charging would you like to send me $10 via paypal?
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You can do it online for free using 'my account' and if your are trying to go from a EVDO phone, to 1x phone simply call 611 and it will be done free of charge. This is why you shouldn't spout off at the mouth you obvious don't know how to navigate the system properly.
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Well I don't know about Verizon but here at Cingular we make it our job to educate our customers on how to use the different self help options and we try to make it a point to not insult our customers even if they were wrong. You might try it its called good customer service.
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Hombre07 said:
Interesting, I was charged $10 for an ESN change last week. If you're not charging would you like to send me $10 via paypal?
so you was just getting contacts moved from one phone to another. because in store esn change is 20.00. not 10.00. but all of that can be done online for free or can call customer service to get done free.
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Verizon Wireless does charge upgrade fees, the fees vary by market and channel.
Upgrades are always free online, upgrades are free through customer service in most areas, upgrades are free if you are using the New Every Two.
In the Midwest there is a $20 upgrade fee for doing an upgrade in a store and a $20 upgrade fee if you upgrade with the Annual upgrade program at a store or through customer service.
Verizon Wireless doesnt want existing customers in the stores, they want new customers in the store and existing customers to use the website and customer service if they arent able to use the website.
I understand why really, the idea is to have the store reps getting new customers to join while having existing customers use the f...
(continues)
Upgrades are always free online, upgrades are free through customer service in most areas, upgrades are free if you are using the New Every Two.
In the Midwest there is a $20 upgrade fee for doing an upgrade in a store and a $20 upgrade fee if you upgrade with the Annual upgrade program at a store or through customer service.
Verizon Wireless doesnt want existing customers in the stores, they want new customers in the store and existing customers to use the website and customer service if they arent able to use the website.
I understand why really, the idea is to have the store reps getting new customers to join while having existing customers use the f...
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You don't *HAVE* to pay to upgrade. As a matter of fact, you can skip the upgrade fee AND resigning the 2 year contract. You just buy the phone outright.
In order to get the discount, that's when the upgrade fee and the 2 yr agreement come into play.
*sigh*
In order to get the discount, that's when the upgrade fee and the 2 yr agreement come into play.
*sigh*
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what are you taking about?
no matter what, I have to pay $18 for the upgrade fees!!
just because they upgrade!
they bill it to your cell phone bill!
no matter what, I have to pay $18 for the upgrade fees!!
just because they upgrade!
they bill it to your cell phone bill!
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Try checking on any VIP status which would waive said fee. That or get a free phone and pretend its $18. 🙄
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Tarabottamoos said:
You don't *HAVE* to pay to upgrade. As a matter of fact, you can skip the upgrade fee AND resigning the 2 year contract. You just buy the phone outright.
In order to get the discount, that's when the upgrade fee and the 2 yr agreement come into play.
*sigh*
whether you sign a 2 year contract to get a discount, when you get the phone you are still upgrading the handset so yes you get the upgrade process fee of $18
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averagejoe said:Tarabottamoos said:
You don't *HAVE* to pay to upgrade. As a matter of fact, you can skip the upgrade fee AND resigning the 2 year contract. You just buy the phone outright.
In order to get the discount, that's when the upgrade fee and the 2 yr agreement come into play.
*sigh*
whether you sign a 2 year contract to get a discount, when you get the phone you are still upgrading the handset so yes you get the upgrade process fee of $18
if you are saying customers are charged an upgrade fee when they buy a phone at retail price then that is incorrect... paying retail price for the phone is not charged an upgrade fee.
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If you buy the phone outright... and insert your SIM card, you will not be charged an upgrade price. If you change your IMEI, you will not be charged the upgrade price. You only get charged for an upgrade if you take advantage of the discount on equipment.
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try to be with out a phone then, at&t is a comy to make money, why dose everyone want somthing for free..i buy gas all the time but i dont see the gas stations giving me free gas just becuse i guy alot...people need to stop being cheap...if u dont want to pay for it then dont...try going with out a phone and see how you like it...im sure u would not do that...the only way for at&t to make there service better is to make money and put up new towers but if they start giving stuff away and waving fee's that will never happen.
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