GRR LIKE WHOA!
👿 okay all you 2G reps! Why is it so hard for you folks to make sure the cust is eligible and has been pre qualified BEFORE transferring to migrations!? Its in the P7P's for gods sake!
OREA compliant!
Partial Lease Line?
Go over phone pricing with cust as per CUP!
9.95 S&H
15.00 upgrade procssing fee!
and check the past due balance!
Thank you on behalf of the migrations dept.
😁 😉 🤣
OREA compliant!
Partial Lease Line?
Go over phone pricing with cust as per CUP!
9.95 S&H
15.00 upgrade procssing fee!
and check the past due balance!
Thank you on behalf of the migrations dept.
😁 😉 🤣
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hey now you should specify who you are talking to i'm a 2g rep but i'm NAS and in NAS we have no way of checking to see if someone qualifys for a migration so the only thing we can do is get them to you 😈
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bacherry said:
hey now you should specify who you are talking to i'm a 2g rep but i'm NAS and in NAS we have no way of checking to see if someone qualifys for a migration so the only thing we can do is get them to you 😈
sure ya can, everyone can. : P
in nas just use the offer eligibility tool and check the customer's zip code.
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WTF , you is NAS have CCNET and thats all you need to do the same process anyone is care can do, i'm sick of you NAS people acting like you can't do anything. 👿
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we in nas do not use ccnet we use nasnet we follow the policys in nasnet which is why it is there we do not use the policys in ccnet or we would be customer care hello! and technically we can't do anything we can get marked off on our calls for doing something that customer care is supposed to do and while we are on the subject of people not doing their jobs how about the fact that i am constantly getting esn changes, upgrades, and even a few warrenty exchanges transfered to me from customer care! 😈 👿
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actually this is one of the reasons why i am glad to see attws go, 50 billion depts to do 50 billions things. their division of labor is nothing more then a multiplying headache.
btw, this post is not aimed @ you, just ranting about attws's policies. : P
btw, this post is not aimed @ you, just ranting about attws's policies. : P
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i agree with you there probably a good 40% of the calls i get everyday i have to transfer to other depts. It would be so much easier if i could just do the stuff for the customer and the worse thing is that i know how to do most stuff but i don't want to take a chance and do it because with my luck that would be the call i get monitored on!
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With the new policies, I try to direct most of the customers to the Store. I don't like having to deal with the ones that DEMAND a free phone 👿
All of the ones that call me and ask about GSM go to the wireless store. Just to save on you MIGRATIONS people, as well as the customer. From what I understand a 2G care rep could spend up to 2 hours explaining to the customer everything they need to know, then they'll have to spend another 2 hours with a Migrations rep just to get their new GSM service setup. Plus WE DON'T GET THE EDGE POINTS FOR THE GSM STUFF.
All of the ones that call me and ask about GSM go to the wireless store. Just to save on you MIGRATIONS people, as well as the customer. From what I understand a 2G care rep could spend up to 2 hours explaining to the customer everything they need to know, then they'll have to spend another 2 hours with a Migrations rep just to get their new GSM service setup. Plus WE DON'T GET THE EDGE POINTS FOR THE GSM STUFF.
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I had someone today to whom I suggested GSM. He responded, "Nah, I don't want GSM because then I have to move everyone on my shared plan to GSM. And half the coverage is Cingular's, so it means half the features aren't allowed anyways. Plus, every time I've talked to migrations they took too damn long."
So I told him he was awesome and ordered him a TDMA phone.
So I told him he was awesome and ordered him a TDMA phone.
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Linguist said:
I had someone today to whom I suggested GSM. He responded, "Nah, I don't want GSM because then I have to move everyone on my shared plan to GSM. And half the coverage is Cingular's, so it means half the features aren't allowed anyways. Plus, every time I've talked to migrations they took too damn long."
So I told him he was awesome and ordered him a TDMA phone.
That wasn't nice.
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Yeah, whiny little SOB. As i recall it that used to be part of migrations job. I did it anyways cause I was a nice guy and then all of a sudden it became an expectation that this was already checked out. This was before it became P&P. What makes migrations so special that customer care has to do their job before we hand them the sale on a friggin silver platter. And by the way, I thought migrations no longer did sales, I was happy to hear that, make the lazy customers do it on the web, what's up with these migrations that are still being done by phone. I practically have to walk every customer thru step by step over the web, which you guessed, leaves me doing migrations job again. Do we see a pattern forming here. I'll stop ranting no...
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