Customer Care??? Huh I don't think so.
After posting the following on the ATT customer care forum, it was immediatly deleted. Luckily another person on the board posted another phone number for me to call. But this is just ridiculous.
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I was a very happy ATT customer just a few months ago. I made my payments on time and never really had a problem with their service. Of course that has all gone down hill fast. I recently got a new job where a cell phone was supplied and contacted ATT to discuss closing my current contract. I understood there were going to be early cancellation penalties and specifically asked about a payment plan to help me pay for the $350 (two lines) in penalties that i would have to pay. (in addition to a month and a half of service, ...
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I was a very happy ATT customer just a few months ago. I made my payments on time and never really had a problem with their service. Of course that has all gone down hill fast. I recently got a new job where a cell phone was supplied and contacted ATT to discuss closing my current contract. I understood there were going to be early cancellation penalties and specifically asked about a payment plan to help me pay for the $350 (two lines) in penalties that i would have to pay. (in addition to a month and a half of service, ...
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You signed an agreement, deal with it.
If you want to make a "payment" plan put it on a credit card that has no interest till 200X.
Geez, some people can be so stupid.
If you want to make a "payment" plan put it on a credit card that has no interest till 200X.
Geez, some people can be so stupid.
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Its nicec to know that you read my thread before posting your ignorant response to it. I have no problem with the fees or making the payment.
My problem is with their lack of customer service and a who cares attitude toward their customers.
But if there is one thing i have learned in this life is "NEVER ARGUE WITH AN IDIOT, YOU WILL ONLY END UP AT THIER LEVEL." With that, good bye.
My problem is with their lack of customer service and a who cares attitude toward their customers.
But if there is one thing i have learned in this life is "NEVER ARGUE WITH AN IDIOT, YOU WILL ONLY END UP AT THIER LEVEL." With that, good bye.
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well wait till you hear this then. our promos just expires yesterday. and now it almost seems like we are trying to chase our customers away. we have no more unlim n/w our 100 minute promo is gone out plans are expensives as shat and. now that proting is going to every market inthe nation soon aws is going to lose our customers. our promotional minutes are gone our mtm is gone for our cust's under 59.99. whose gonna be the first to post to this now
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where did you get that info from? i just rechecked the q2 promo's and it shows that unlim n&w is still available on $39.99 or higher. and also that they are still offering the $10 credit off on family plans (tdma & gsm) under $59.99 until the end of this month.
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i think he is new. the promos arent in ccnet in all markets yet. it takes a week or two before they update all the markets. check axys for available promos (2g) not sure where they are in sieble (3g)
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heh, also i've got access to the sales channel info so i can see what promotions they will have (for both tdma & gsm). and as for siebel they should be in voice promo's (i do support for both 2g & 2.5g).
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ya my bad thats been clrified now but that was after i told like 20custs that we had notihng to offer because the ccnet people didn't fully update it
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i'm glad i don't have to rely on ccnet for my updates (though they should update it more often). : P
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I understand your situation and am happy to know that you understand your fees and are willing to pay them.
However, I can agree with the rep who said that "....there is no way to tell." Because there isn't. Every account is different. Some accounts go to collections very quickly, some don't. Could he have made a guess, sure. Would I have made a guess, no. I would have said the same thing. I have come to learn that many, not all, customers take those "guesses" to heart and then try to hold the company to those guesses. It is better to give an honest answer of "there is no way to tell", then to give a guess-timate, at least IMO.
As for a payment plan, if what you were told was that "some sort of plan to get the balance taken c...
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However, I can agree with the rep who said that "....there is no way to tell." Because there isn't. Every account is different. Some accounts go to collections very quickly, some don't. Could he have made a guess, sure. Would I have made a guess, no. I would have said the same thing. I have come to learn that many, not all, customers take those "guesses" to heart and then try to hold the company to those guesses. It is better to give an honest answer of "there is no way to tell", then to give a guess-timate, at least IMO.
As for a payment plan, if what you were told was that "some sort of plan to get the balance taken c...
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bg said "I made my payments on time" that is awsome because that is what you do when you have a service. As far as this whole closing of the account its sad but you can't make payment arrangements with allot of phone carriers that are comfortable for you. I have rented from a few places that if you dont pay rent your gone....there is no "pay you later". You cannot get a definite answer to your question about how long you have because they really dont know its all done by the computer. You can believe that or not but it is a debt and yes within 90days you can be sent to collections.
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It is unfortunate, however, regardless of whether or not you pay your bills on time, most accounts are treated the same. We do not allow flexible payment terms for customers, this is not an 8 month deferral payment type company like your local Sears or Walmart. Bills are due by the specific date and business is business, (Even Donald Trump says so!) Have a nice day.
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They are actually due "upon Receipt" so that AWS isn't liable for extending credit to customers. (There are legal differences when there is a specific due date.) The adult thing to do is not incur charges you can't pay when they are due....right?
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for 3g any accnts past due more than 30+ days aws care cannot quote when its going to be reffered to an oca, being that you talked to a resolution specialist, means you escalated to someone higher up in aws care, you most likely were in the same call center,,, you should have been refered to receievables management,nobody on this forum can help you call rm and try to work it out.
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Res call routing is primarily to different call centers now. I'm in a major call center and I very rarely get the res team in my same building.
But your point is right, all he can do is call RM and see what options are available.
But your point is right, all he can do is call RM and see what options are available.
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Why is that customers think that a company owes it to them to make "arrangements" so that the customer can make their payments?
Why is it the company's fault that you have a hard time paying?
Do you think you're the only one?
Give me a break. AT&T Wireless is not a small ma & pa store. They are a huge corporation who, like any other, in the end only sees you as $$$. They don't care if you lost your job, or if your father died. They could care less if you have other debts or obligations. They only want your money. If you have a hard time paying, then be prepared for the consequence.
If a rep promised you something, get used to this little tidbit of information. Reps will promise you anything. Most don't really even want to...
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Why is it the company's fault that you have a hard time paying?
Do you think you're the only one?
Give me a break. AT&T Wireless is not a small ma & pa store. They are a huge corporation who, like any other, in the end only sees you as $$$. They don't care if you lost your job, or if your father died. They could care less if you have other debts or obligations. They only want your money. If you have a hard time paying, then be prepared for the consequence.
If a rep promised you something, get used to this little tidbit of information. Reps will promise you anything. Most don't really even want to...
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Hola,
I'm a little confused here. From what you write, CustCare promised you that post-cancellation a payment plan could or would be established. After cancellation, they told you what the payment plan would be, period. From that, I would figure that you did get what you were promised.
However, I do understand that usually there's a certain level of miscommunication or mis-implication in a given CC conversation. From what you write, I would surmise that you believed that the AWS RM people would work with you to establish a mutually beneficial payment plan (when in fact the RM plans are very, very simple. Fundamentally, pay what you can, when you can, and if you are too late in paying, they'll send it to a OCA (outside co...
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I'm a little confused here. From what you write, CustCare promised you that post-cancellation a payment plan could or would be established. After cancellation, they told you what the payment plan would be, period. From that, I would figure that you did get what you were promised.
However, I do understand that usually there's a certain level of miscommunication or mis-implication in a given CC conversation. From what you write, I would surmise that you believed that the AWS RM people would work with you to establish a mutually beneficial payment plan (when in fact the RM plans are very, very simple. Fundamentally, pay what you can, when you can, and if you are too late in paying, they'll send it to a OCA (outside co...
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