Can't get no satisfaction!!!
I hate (and hate is such a strong word) the customer care reps that work for this company. You KIDS have lost/forgot the meaning of customer service. Haven't you ever heard the saying "the customer is always right"? Clearly you haven't.
And has the person who makes up the automated system ever heard of making is user friendly? It take 45 F**ing minutes to get threw to talk to someone, and when you get someone they say "I can't help you with that, let me transfer you" 🙄 What a head ache
To top it off I have NOTHING good to say about the rep that work this company, You KIDS are rude,arrogant, and have no respect for the people (the customer's) that give you this job.
You can't bill properly, you over change for rate plan's and for pho...
(continues)
And has the person who makes up the automated system ever heard of making is user friendly? It take 45 F**ing minutes to get threw to talk to someone, and when you get someone they say "I can't help you with that, let me transfer you" 🙄 What a head ache
To top it off I have NOTHING good to say about the rep that work this company, You KIDS are rude,arrogant, and have no respect for the people (the customer's) that give you this job.
You can't bill properly, you over change for rate plan's and for pho...
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reps dont handwrite your bill..."You can't bill properly, you over change for rate plan's and for phone's!!
Again this is the reason why no customer's will stay with your company after they get suckered into a life long contract at a f***ing store"....we offer nationwide no roam, ld in more areas than smaller(smaller coverage and companies)
Again this is the reason why no customer's will stay with your company after they get suckered into a life long contract at a f***ing store"....we offer nationwide no roam, ld in more areas than smaller(smaller coverage and companies)
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Yah your right you don't hand write our bill's, but you do change our rate plan's and add feature's for no reason but to extend! 😎
And do you think your the only company that offer's nation wide roaming?
And do you think your the only company that offer's nation wide roaming?
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But we don't add them without YOUR say-so. If it extends your contract, we inform you of it. No, we are not the only carrier, but our nationwide coverage is actually comprehensive, whereas other carriers' coverage is not so great (on average, looking at the entire nation, I should say).
Look, if you had a bad experience, we are sorry, Some reps, it's true, don't do their jobs. But most do. So don't preach to us muffin, do something about it. If a rep gives you a bad time, escalate, and get feedback filed on the rep. What are you, a CHILD?
Look, if you had a bad experience, we are sorry, Some reps, it's true, don't do their jobs. But most do. So don't preach to us muffin, do something about it. If a rep gives you a bad time, escalate, and get feedback filed on the rep. What are you, a CHILD?
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The customer is often NOT right, and in this business, we see it more often. Crying because you didn't get something for nothing? I thought so.
The automated system is despised by rep and customer alike. Next time, phone 1-800-331-0500, it will get you through faster.
Transfers are necessary. Period. If you call customer care, and they have to transfer you, it isn't as if you were placed back into the IVR. It is quick, and any pain experienced is due to your attitude, not our inability.
Respect is earned, not given. If you come on the phone and start demanding things that cannot be given because of policy, then you are not deserving of our assistance, let alone our respect. And yet, we still try to make you happy. You are right, wow, that...
(continues)
The automated system is despised by rep and customer alike. Next time, phone 1-800-331-0500, it will get you through faster.
Transfers are necessary. Period. If you call customer care, and they have to transfer you, it isn't as if you were placed back into the IVR. It is quick, and any pain experienced is due to your attitude, not our inability.
Respect is earned, not given. If you come on the phone and start demanding things that cannot be given because of policy, then you are not deserving of our assistance, let alone our respect. And yet, we still try to make you happy. You are right, wow, that...
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the customer is not always right you moron.. what about the guy who goes to say turkey and comes back with 1000 worth of roaming. am i supposed to credit it becasue the customer says i should credit it...
screw that...
i come to work and i do my job.. i treat everyone with respect but i dont get payed to be treated as "some kid" as you so kindly put it.. so if you dont like calling then dont.. you have the freedom to choose.. go to another company.. you'll soon find that the grass is not always greener on the other side....
They will Kiss your ass and Screw you over at the same time.
screw that...
i come to work and i do my job.. i treat everyone with respect but i dont get payed to be treated as "some kid" as you so kindly put it.. so if you dont like calling then dont.. you have the freedom to choose.. go to another company.. you'll soon find that the grass is not always greener on the other side....
They will Kiss your ass and Screw you over at the same time.
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"They will Kiss your ass and Screw you over at the same time".. yah just like you guys did.. and you did give credit for me going to another country.. 😁 you guys are retarded.. all I have to do is talk to a supervisor and I'll get it.. well I useto when it WAS AT&T
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ATTWS was very stupid with credits. Hence why they are out of business 🤣
Try going to another country and demanding a SUP to get credit again! 😈 😈
Try going to another country and demanding a SUP to get credit again! 😈 😈
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Correction said:
ATTWS was very stupid with credits. Hence why they are out of business 🤣
Try going to another country and demanding a SUP to get credit again! 😈 😈
um, shut up. attws was not stupid with credits. thanks
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cingular__rep said:Correction said:
ATTWS was very stupid with credits. Hence why they are out of business 🤣
Try going to another country and demanding a SUP to get credit again! 😈 😈
um, shut up. attws was not stupid with credits. thanks
LOL!
Thats a joke right???
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whatever. im not arguing over this. i hate my job and im not going to even try to stick up for it.
cingular keener you are...
cingular keener you are...
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Must I remind you of Trust and Adjust? Or ATTWS escalation paths were if an escalation goes Tier II 8/10 times the cust gets credit were credit was not due?
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well guess what it's not ATTWS anymore....
any time a customer doesn't get what they want your gonna say that your screwing you over... hell i would do the same thing.. but were jsut doing our job.. there's no need to treat us like **** becasue your an idiot
any time a customer doesn't get what they want your gonna say that your screwing you over... hell i would do the same thing.. but were jsut doing our job.. there's no need to treat us like **** becasue your an idiot
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that post really pissed me off
we're not "kids". we're adults. the only "kid" i see is you. writing on a forum complaining and crying? you're spelling was wrong in many places, your grammar needs work.
point is, that if you think its going to be so great somewhere else, GO AHEAD AND CANCEL! go else where. with 46 million customers, your business isnt worth the complaining coming from you.
bye bye now.
we're not "kids". we're adults. the only "kid" i see is you. writing on a forum complaining and crying? you're spelling was wrong in many places, your grammar needs work.
point is, that if you think its going to be so great somewhere else, GO AHEAD AND CANCEL! go else where. with 46 million customers, your business isnt worth the complaining coming from you.
bye bye now.
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Well I'm glad that it pissed you off 🤣, b.c at least know you know how the customer feels on the **** end of the stick. You guys have all the power to do what evere you want to our account's and this is our credit your dealing with.
When your to f**ing dumb to do the job right the first time, and we have to call back more the 4 times to get it fixed!!! I know there are some people who care about getting the job done right the first time, but then there are again you KIDS!
When your to f**ing dumb to do the job right the first time, and we have to call back more the 4 times to get it fixed!!! I know there are some people who care about getting the job done right the first time, but then there are again you KIDS!
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i love how you are calling us kids. makes me feel young again. please continue with that
if you really think that we just have the need to fiddle around with your credit, think again. for one, we dont care. we deal with the customer on the call. but once that call is hung up, you're gone, we dont care. at all. so deal with it.
and what is your problem anyways? u havent actually said what happened that made you mad. so stop bitching. and grow up, child
if you really think that we just have the need to fiddle around with your credit, think again. for one, we dont care. we deal with the customer on the call. but once that call is hung up, you're gone, we dont care. at all. so deal with it.
and what is your problem anyways? u havent actually said what happened that made you mad. so stop bitching. and grow up, child
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Why I'm so mad... Why am I so mad?? a rep said that it was his last day so I wished him fairwell from this **** hole, and found out he canceled my account b.c I died, and put in the notes that they told me "the dead person" I was aware of the earlie termination fee... so I got F***ed over!! 😈
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So you were a victim of extenuating circumstances, and generalize the problem as ALL reps?
You idiot.
You idiot.
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🤣 🤣 🤣 😈 🤣 🤣 🤣 😈 🤣 🤣 🤣
that's the funnies thing i've ever heard another rep do
that's the funnies thing i've ever heard another rep do
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See, that's when you get your head out of your childish a** and go into a store with two pieces of government id and tell us you're not dead. DUH. Use your brain for once in your life. You CAN reinstate and get the early termination fee credited back. Frig, I hate stupid customers! 👿
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how does it feel having us "kids" in charge of your accts... mmuuuwwahhhaha, but alot of people I work with range up to being in their 60s. you probably worked at mcdonalds when you were my age. 👿 😈 👿 😈
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How does spending more time on a problem constitute a threat to your credit? Perhaps if you articulated the exact nature of your problem, and explained it without leaping between subjects, perhaps we might better understand why you have come here to be an a$$hole.
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lol that's my favoirte ..
when a pissed off customer says to us that they're gonna leave and take all they're friends and go to verizon...
it takes everythingin me not to laugh... go to verizon if you want.. they're nationwide calling area is smaller then ours...
they always this that's gonna hurt our feelings
when a pissed off customer says to us that they're gonna leave and take all they're friends and go to verizon...
it takes everythingin me not to laugh... go to verizon if you want.. they're nationwide calling area is smaller then ours...
they always this that's gonna hurt our feelings
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on another note, I never claimed to be grammerly correct, but before you go on bashing others on how they can/cannnot spell useing the spell and grammer check!!
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Wow. Sounds like someone is on a rant. I really don't have much to add to this discussion, other than one little point.
It is -the customer's- responsibility to be aware. Ever heard of Buyer Beware? We, and by 'we' I refer to those of us who are truly here to provide fair customer service, strive to be as honest as we can. However, thinking that everyone in the world is honest is a dream. A nice dream, but a dream nonetheless. Sounds like you should have been a little bit more wary when you were getting yourself into a two year agreement. It's your responsibility to be fully informed.
And flinging insults at a group of people who deal with people like you for a living in a place where we can actually speak our minds isn't such ...
(continues)
It is -the customer's- responsibility to be aware. Ever heard of Buyer Beware? We, and by 'we' I refer to those of us who are truly here to provide fair customer service, strive to be as honest as we can. However, thinking that everyone in the world is honest is a dream. A nice dream, but a dream nonetheless. Sounds like you should have been a little bit more wary when you were getting yourself into a two year agreement. It's your responsibility to be fully informed.
And flinging insults at a group of people who deal with people like you for a living in a place where we can actually speak our minds isn't such ...
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You don't seem smart enough to have a cell phone. You are irrational, stupid, and bitter. I hate talking to people like you. Do yourself a favor and cancel your service and don't get a phone again. you are not capable of handling such a device.
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good. i believe you did the world a favor. and i didn't read all of your posts. i got bored and just picked through the interesting ones.
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Yeah guess what, a rep killed himself at this job. Probably couldn't handle the stress of the customer's. Thanks for the good laugh though, pretending to be a customer. Funny thing is, it's been done before. Old joke, not very funny. You get a lot of people riled up over a stupid prank. Congratulations.
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HAHAHAHAHA me and my co workers are sitting here having a laugh 🤣 .. We had a bet to see how mad you guys would get, and CLEARLY it worked. 😛 HAHA fooled you!!
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"haha! fooled you!" who says that
whats hilarious is me and my co workers are sitting here having a laugh at YOU!
one of the guys who sits behind me just said
"there are only 2 things funny about that article. the fact that he is upset and bitching on a phonescoop forum, and that he cant spell"
whats hilarious is me and my co workers are sitting here having a laugh at YOU!
one of the guys who sits behind me just said
"there are only 2 things funny about that article. the fact that he is upset and bitching on a phonescoop forum, and that he cant spell"
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do you find it funny that you still think i'm a customer who has nothing better to do with my time or were you smart enough to figure out that i'm a rep???????? HAHAHAHA
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yeah i'm sure buddy...
we as reps have nothing better to do between calls then to be on here.. share experiences and lend moral support to each other
you on the other hand are just a loser... 😈
we as reps have nothing better to do between calls then to be on here.. share experiences and lend moral support to each other
you on the other hand are just a loser... 😈
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haha yah okies.. Well I now only have 1 hour left of my shift.. but I got my laugh of the day 🤣 .. and it was great... have fun to thoes who work this weekend.. as for me.. PEACE OUT
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thank you... but your the loser who would have lost sleep over this issue.. HAHA goes to show you guys take this job to heart
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WHat!?! Where did you get that idea? Losing sleep? Over a faceless individuals pathetic problem. We laugh, not cry. Go die loser. Die, and make it painful, because you deserve no less.
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Die.... Die.... what the hell.. what if I was suicidal? 🤭 .. dude you would totally lose your job over that.. it's a good thing your the faceless one 🙄
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outthinking said:
Die.... Die.... what the hell.. what if I was suicidal? 🤭 .. dude you would totally lose your job over that.. it's a good thing your the faceless one 🙄
i highly doubt that they would lose their job, as nobody knows who anybody is. duh
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If you were suicidal, then my suggestion would do nothing except increase the chances of my wish being granted. I don't care who you are, or your mental health. Just die.
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Eloi_in_the_far_Future said:
If you were suicidal, then my suggestion would do nothing except increase the chances of my wish being granted. I don't care who you are, or your mental health. Just die.
hahahahahah oh this is hilarious
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shut UP! ugh you are SO annoying!
i hate my job just to inform you. but i hate customers even more
i just cant even think of the brain wave you were on to sit there and type that fake post out.
loose sleep over this issue?
go to hell, you're a loser. make some friends and chat inbetween calls like most normal people.
are you jsut the nerdy keener who sits in their cublicle and doesnt talk to anybody cause nobody likes you? i honestly wouldnt be surprised. barf. you're wierd
i hate my job just to inform you. but i hate customers even more
i just cant even think of the brain wave you were on to sit there and type that fake post out.
loose sleep over this issue?
go to hell, you're a loser. make some friends and chat inbetween calls like most normal people.
are you jsut the nerdy keener who sits in their cublicle and doesnt talk to anybody cause nobody likes you? i honestly wouldnt be surprised. barf. you're wierd
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welcome to my morning.. my calls have been like this too.. i've had three esclations and i only started at 10
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😁
I think you are addicted to that word, cingular__rep. I'm afraid to say it, but everytime I see it, you use it less and less precisely.
Just the heads up. I think it's a sweet word, but approropriate only sometimes 😛
I think you are addicted to that word, cingular__rep. I'm afraid to say it, but everytime I see it, you use it less and less precisely.
Just the heads up. I think it's a sweet word, but approropriate only sometimes 😛
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K guys no need to stress.. were going on vaca now... so have a nice life.. and don't go home crying about the phone scoop forums!! 😎
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What stress? Its people like you that allow me the pleasure of getting it all off my chest sp I don't sit in a bell tower from dealing with people like you... go home crying? about what? that fact that the education system really dropped the ball with you? I might....If I gave a rats hairy a$$ what you think?
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Listen here cingularbentmeover ... the education has clearly did the same to you.. seeing as how I'm probably half your age, b.c honestly it's only highschool drop out.. and Mcdonald firees that work for this company!!
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Oooo, strong conclusion, there pipsqueak. Evidence? I thought not. I have a B.Sc in Genetics (Honors). What do you have?
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OOOOOOOOOHH, AAAAAAAAAHHHH. Well just to prove you arent as smart as you are, I have a PHD in PLAYING VIDEO GAMES, WATCHING MOVIES, AND INTERNET SEARCHING. BEAT THAT, BOY!!! 😛
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Aw, you guys are too good for me. I only have a Masters in superfluous leisure activities. I humbly bow to your excellence 😛
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outthinking. you are really beginning to piss me off, you seem to think you are so smart and all that good ****... guess what your not, you come into this forum to put us down, does thid make you feel better, are able to go to sleep at night knowing you have said words that went nowhere, did u know you cannot work at this place without a highschool uducation...
and another thing, you seem to be pretty aware of where mcdonalds fires go to work.. are u one of them...
you are the reaon we have a bad rep,, u come in call in bitch and bitch about something we have no control over.. and than go to authorities becasue u want the work for free
and another thing, you seem to be pretty aware of where mcdonalds fires go to work.. are u one of them...
you are the reaon we have a bad rep,, u come in call in bitch and bitch about something we have no control over.. and than go to authorities becasue u want the work for free
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You need your grade 12 to work in the center im in so maybe you should vefify your information before posting it in here buddy.
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you don't have to stay with any company. if you are unhappy with the way it works go to a different company and be treated the exact same over there.
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outthinking said:
do you find it funny that you still think i'm a customer who has nothing better to do with my time or were you smart enough to figure out that i'm a rep???????? HAHAHAHA
You must be one the uneducated reps our customers complain about.
Canceled because of death WITH an ETF? ****ing moron...
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Hey, sucks to be you dude!!!
Even though a lot of us may be kids when compared to your age at least we can pay are bills on time and can read a bill! We arre only rude and arrogant to the customers that would make us be this way...and according to your message YOU must be one of those!! Personaly, if I get a nice customer who doesn't raise there voice or sware I am very pleasant with them but if your rude I will take it to a point then I give as good as I get, so lay off the good KIDS doing thier job to the best of thier abilities while adhering to policy set by Cingular.
Even though a lot of us may be kids when compared to your age at least we can pay are bills on time and can read a bill! We arre only rude and arrogant to the customers that would make us be this way...and according to your message YOU must be one of those!! Personaly, if I get a nice customer who doesn't raise there voice or sware I am very pleasant with them but if your rude I will take it to a point then I give as good as I get, so lay off the good KIDS doing thier job to the best of thier abilities while adhering to policy set by Cingular.
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outthinking said:
I hate (and hate is such a strong word) the customer care reps that work for this company. You KIDS have lost/forgot the meaning of customer service. Haven't you ever heard the saying "the customer is always right"? Clearly you haven't.
f***ing store
The idea of the customer is always right is totally wrong. I laughed when I saw i think it was peoples court or judge Judy that tried to use that argument. they told the person suing that this not a law just a business practice by some businesses. No one is bound to it. The correct idea is to try and please the customer whenever possible. if the world was run on the customer was always right 99.9 % if not 100% of all businesses would go ban...
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