Just when you thought you had a nice weekend, you get some shmuck on the line that starts swearing and ranting and raving about the bill he never paid. I tell you now, they still dont pay us enough for this job. We should start at least at $13, cause there are reps in CANADA that are working for telus making $14 starting, and they dont put up with hald the BS we do.Damn yanks no offense, just the ones who dont pay the bills and at least have a clue or knowledge about wireless phones.