Whats up with the "SAVE" team?
Who are these people and how did they get their job in the first place???
When they first came out, our team listened to their calls. 9 out 10 calls, the rep would just cancel the line without offering ANY SAVES at ALL! I even hear one guy cancel an account on that day (prorated) without the customer requesting it.
Now we don't listen to them anymore, so we don't know if they still do that. I know for a fact (by viewing account notes after they deal with the customer) that some reps still do not follow "protocol". They just seem to do whatever the hell they want, and bypass all policies it seems. I've seem them cancel an account with NO etf, even though it was a valid contract. I've seem them give away free $200 phones, and the u...
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When they first came out, our team listened to their calls. 9 out 10 calls, the rep would just cancel the line without offering ANY SAVES at ALL! I even hear one guy cancel an account on that day (prorated) without the customer requesting it.
Now we don't listen to them anymore, so we don't know if they still do that. I know for a fact (by viewing account notes after they deal with the customer) that some reps still do not follow "protocol". They just seem to do whatever the hell they want, and bypass all policies it seems. I've seem them cancel an account with NO etf, even though it was a valid contract. I've seem them give away free $200 phones, and the u...
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That would be a fun dept to work in. You want a free razr here you go. You want 5000 minutes for .20 a month here you go. that would be an easy job lol
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Well being someone that had to do saves for a couple of mnths, we were told to give away phones to keep custs... We were also told not to chrg upgrade fees, or maybe even shipping if the need arises... We had ALOT of leway that other reps didn't, cingular was trying to keep everyone they could...
As far as not charging etf, we weren't ever doing that one.. I would charge them left and right if they weren't budging...
As far as not charging etf, we weren't ever doing that one.. I would charge them left and right if they weren't budging...
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